What are the responsibilities and job description for the Community Service Officer position at City of Pueblo - Police Department?
Descriptive Statement
This is a non–exempt position under the general supervision of a Police Sergeant. The duties involve documenting information in crime-related police reports, performing traffic control, issuing parking violations, and a wide variety of community services. Employees must exercise considerable judgment, initiative, and skill in a variety of situations and must be able to act without direct supervision in completing work.
This job description is an overview and is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all the functions and tasks required of the position.
Duties & Responsibilities
Below are the physical standards an employee must meet in order to perform the essential job duties with or without a reasonable accommodation:
Must have knowledge of and ability to apply:
In addition to the knowledge, skills and abilities list above, this position requires:
Special Requirements
Candidates must be willing to submit to the following requirements:
Work is regularly performed outdoors and occasionally indoors with frequent exposure to extreme temperatures and all weather conditions. Work is performed year-round with occasional exposure to wet/humid conditions, loud noise, and heavy traffic.
All required licenses and certifications must be maintained throughout the term of employment. Failure to obtain or maintain licenses and certifications may result in demotion or termination.
Once hired, PPD employees are prohibited from adding any new tattoos or body art markings to the head, scalp, face, ears, neck (above the collarbone), or hands (wrist to fingertips). PPD policy also prohibits tattoos or other visible markings that are considered extremist, hate-based, indecent, political, or unbecoming a law enforcement officer. Employees may show tattoos that are below the elbow on the arms but above the wrist or below the knees of the legs provided that the tattoos are not otherwise prohibited by policy. Once hired, all employees are required to submit documentation regarding existing tattoos which shall become part of the employee’s departmental personnel file.
Due to Federal and State Criminal Justice System access requirements, classifications that access and maintain criminal justice information may also be required, as a condition of employment, to not have been convicted of and/or have pending charges of a felony or misdemeanor crime that would deny or otherwise restrict access to criminal justice information. This requirement applies to all existing City employees as well as external candidates seeking to fill positions that meet the given criteria.
If hired, applicants must be able submit proof of legal right to work in the United States. All persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. The City does not sponsor work visas.
Benefits
The City of Pueblo offers a very rich benefits packet! Click on the “Benefits” hyperlink at the top of this (online) job posting to view a summary of the benefits associated with this position. For a more comprehensive view on the lush benefits offered by the City, please go to www.pueblo.us/benefits.
CIVIL SERVICE EXAM: March 26, 2026
Please note that the Civil Service Commission may use a Training & Experience (T&E) evaluation of your application to establish an eligibility list for this classification.
Benefits Package For Full-time Classified Employees
The City of Pueblo offers a comprehensive benefits package for full-time classified positions, delivering quality and value to meet the diverse needs of our workforce. From paid holidays and personal holidays to accruing vacation time, City employment lets you plan for your future, stay healthy and maintain a quality work/life balance for you and your family.
As a PERA member, you contribute a percentage of every paycheck to PERA in exchange for a lifetime defined benefit, or pension.
Comprehensive and affordable benefit plans for medical, dental, vision, life insurance and a variety of other optional products to meet your health and wellness needs.
The City offers opportunities for professional growth with annual salary increases and potential promotional opportunities and lateral movement within the City. Many employees also enjoy benefits such as step-up pay, overtime, bilingual pay, longevity pay, and more. The Employee Assistance Program (EAP) provides important employee support services.
Paid leave and time off are provided for vacation, sick, holidays (10), personal days (2), FMLA, funeral and injury leave.
01
This position requires a valid driver’s license at the time of application, and a valid Colorado driver’s license within 30 days of employment: License restrictions that may hinder your ability to drive on City business, such as an interlock, will be cause for disqualification Do you meet this requirement? (Note: Your application will not be accepted if a copy of this document is not attached). You may redact information that identifies your age.
Are you at least 21 years of age as of the date of your application?
Indicate your highest level of completed education. Note: Your application will be rejected if a copy of your highest level of completed education is not attached (i.e. transcripts/diploma showing you graduated from high school or were awarded a(n) associate's, bachelor's, master's, or doctorate degree)
Do you have any tattoos, or other markings on the head, scalp, face, ears, neck (above the collarbone), or hands (wrist to fingertips)? (Permanent cosmetic make-up on the face or one permanent commitment band on the finger are exempt from this policy)
ATTACHMENTS REQUIRED: Your application packet will be considered incomplete and will be rejected if you do not include the appropriate attachments. In particular, it is required that you submit copies of the following items: 1. Valid driver's license 2. Diploma/degree or transcripts (indicating an awarded high school diploma or degree) showing your HIGHEST level of COMPLETED formal education. The submitted copy must have been issued by the educational institution and display: - the institution's name/logo - your name - graduation or degree confer/award date 3. Authorization for Release of Information (https://www.pueblo.us/DocumentCenter/View/17003). Please note that we cannot accept electronic signatures at this time. You must print and sign this document for it to be accepted by us. 4. A Service 2 or Member 4 copy of your DD214 if you wish to claim veteran preference. If you wish to claim veteran preference due to a service-connected disability, please submit a letter from the Veteran's Administration, dated within one year, indicating your veteran disability status 5. One and the Same Certification if there are any variations in your name in any of the submitted documents. (https://www.pueblo.us/DocumentCenter/View/33509/One-and-the-Same-Certification-2022) 6. Any certificate or professional license/registration required by the job description Please return to the Attachments section at this time and include any missing items. This is a good time to review your entire application and ensure you: - accounted for your last 10 years of employment history (20 yrs if applying to be a Police Patrol Officer), including times when you were not working. - provided a reason for leaving every employer, specifically state if you resigned or were laid-off, terminated, resigned in lieu of termination, etc. - answered all Agency-Wide questions. NOTE: Missing or vague information could cause your application to be rejected. Have you revisited your application and attached all required documents?
This is a non–exempt position under the general supervision of a Police Sergeant. The duties involve documenting information in crime-related police reports, performing traffic control, issuing parking violations, and a wide variety of community services. Employees must exercise considerable judgment, initiative, and skill in a variety of situations and must be able to act without direct supervision in completing work.
This job description is an overview and is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all the functions and tasks required of the position.
Duties & Responsibilities
- Prepares reports and completes follow-up reports related to criminal activity, parking violations, and other violations
- Gathers and preserves evidence including medical evidence from hospitals, takes photographs and videos of crime scenes, and strictly follows chain of custody protocol
- Interacts effectively with culturally diverse groups and individuals and displays superior customer service skills
- Engages in superior communication with a wide variety of people verbally and in writing
- Establishes and maintains effective working relationships and functions well as part of a team
- Complies with verbal and written instructions and orders
- Performs in accordance with organizational values, policies, and procedures
- Maintains and completes the required reports, documentation, forms, or logs related to criminal violations
- Inspects and maintains community service officer related equipment, facilities, and uniforms to ensure proper function, use, and appearance
- Works varied hours, holidays, and weekends
- Testifies in court hearings and other judicial and quasi-judicial proceedings
- Assists in criminal investigations
- May perform duties as assigned of similar classifications of an equal or lower pay grade
Below are the physical standards an employee must meet in order to perform the essential job duties with or without a reasonable accommodation:
- Ability to lift, carry, push and/or pull objects weighing up to 30 lbs., will occasionally lift loads of 50 lbs.
- Prolonged sitting while driving a patrol vehicle and the ability to sit for long periods of time for preparing reports
- Frequent use of visual and auditory acuity for a broad continuum of essential activities including but not limited to detecting hazards, recognizing vehicles and people, reading documents, searching for evidence, and hearing and understanding speech
- Hear and distinguish between multiple levels of sounds, frequencies, tones, and tones of voice
- Speak clearly with good diction and appropriate volume level
- Ability to effectively operate radio, telephone, and computer equipment
- Clear vision and the ability to distinguish between various colors
- The incumbent must be able to communicate with customers and employees by phone or in person, and work with written documents and forms to respond to employees/customers
- Frequent light and firm grasp hand manipulation and handling needed for keyboarding, vehicle operations to include radio operations
- Frequent stepping up/down to get in and out of vehicles, trenches, and foundations
Must have knowledge of and ability to apply:
- A keen sense of observation and ability to analyze situations quickly
- Ability to perform investigative work
- Ability to work independently, in the absence of direct supervision
- Ability to testify in court
- Skill and ability to communicate clearly and concisely, both orally and in writing
- Knowledge of personal computer operation and software equivalent to Microsoft products
- Accurate sense of directions and the ability to travel from one location to another using a map
- Basic grammar and writing skills
- Read, understand, interpret, and explain City, County, State, and Federal statutes, regulations, ordinances, and codes
- Communicate effectively with persons who represent many culturally diverse groups and socioeconomic backgrounds
- Demonstrate consistency when dealing with people
- Ability to handle sensitive or stressful situations with tact and diplomacy
- Display emotional stability, self-motivation, loyalty, and commitment to the Department and to the City of Pueblo
- Show willingness to take initiative and act in a dependable and mature manner in relationships with others
- Skill and ability to work successfully with and provide good customer service to supervisors, other City employees, the public, and other agencies
- Act as a representative of the Department to other agencies and citizens with a courteous, helpful, accurate and professional demeanor in all radio, telephone, electronic, and personal contacts
- Use and operate assigned equipment, including computers, radios, and cameras
- Perform all aspects of the job in a safe manner
- Accept discipline and constructive criticisms
- Promote an atmosphere that embraces cooperation, a positive attitude, diversity, integrity, trust, respect, and teamwork by being empathetic, caring, patient, enthusiastic, polite, and professional
- Work a variety of shifts
- A good driving record and ability to operate a motor vehicle under adverse conditions
- Strong communication skills
- Dedication to public safety
- High moral standards and a high degree of integrity
In addition to the knowledge, skills and abilities list above, this position requires:
- A high school diploma or GED
- At least 21 years of age at the time of the application
- A valid driver’s license at the time of application, and a valid Colorado driver’s license within 30 days of employment
- License restrictions that may hinder your ability to drive on City business, such as an interlock, will be cause for disqualification
- During the course of employment, a valid license must be maintained, and the employee must notify the City immediately upon changes to the status of their license
- Any use of marijuana within 1 year prior to the date of application
- Any usage of any illegal drugs other than marijuana (i.e. heroin, cocaine, LSD, amphetamines, steroids, or other illegal drug as defined in schedules I through V of Section 202 of the Controlled Substances Act) within two (2) years prior to the date of application.
- Any tattoos, or other markings on the head, scalp, face, ears, neck (above the collarbone), or hands (wrist to fingertips).
- Permanent cosmetic make-up on the face or one permanent commitment band on the finger are exempt from this policy
- Current Police Department employees hired prior to July 1, 2025, will be exempt from this disqualification
- Any use of marijuana within one (1) year prior to the date of application
- Any use of any illegal drugs (i.e. heroin, cocaine, LSD, amphetamines, steroids, or other illegal drug as defined in schedules I through V of Section 202 of the Controlled Substances Act) within five (5) years prior to the date of application
Special Requirements
Candidates must be willing to submit to the following requirements:
- Comprehensive background investigation
- Truth Verification
- Psychological examination
- Drug screening
- Physical examination
Work is regularly performed outdoors and occasionally indoors with frequent exposure to extreme temperatures and all weather conditions. Work is performed year-round with occasional exposure to wet/humid conditions, loud noise, and heavy traffic.
All required licenses and certifications must be maintained throughout the term of employment. Failure to obtain or maintain licenses and certifications may result in demotion or termination.
Once hired, PPD employees are prohibited from adding any new tattoos or body art markings to the head, scalp, face, ears, neck (above the collarbone), or hands (wrist to fingertips). PPD policy also prohibits tattoos or other visible markings that are considered extremist, hate-based, indecent, political, or unbecoming a law enforcement officer. Employees may show tattoos that are below the elbow on the arms but above the wrist or below the knees of the legs provided that the tattoos are not otherwise prohibited by policy. Once hired, all employees are required to submit documentation regarding existing tattoos which shall become part of the employee’s departmental personnel file.
Due to Federal and State Criminal Justice System access requirements, classifications that access and maintain criminal justice information may also be required, as a condition of employment, to not have been convicted of and/or have pending charges of a felony or misdemeanor crime that would deny or otherwise restrict access to criminal justice information. This requirement applies to all existing City employees as well as external candidates seeking to fill positions that meet the given criteria.
If hired, applicants must be able submit proof of legal right to work in the United States. All persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. The City does not sponsor work visas.
Benefits
The City of Pueblo offers a very rich benefits packet! Click on the “Benefits” hyperlink at the top of this (online) job posting to view a summary of the benefits associated with this position. For a more comprehensive view on the lush benefits offered by the City, please go to www.pueblo.us/benefits.
CIVIL SERVICE EXAM: March 26, 2026
Please note that the Civil Service Commission may use a Training & Experience (T&E) evaluation of your application to establish an eligibility list for this classification.
Benefits Package For Full-time Classified Employees
The City of Pueblo offers a comprehensive benefits package for full-time classified positions, delivering quality and value to meet the diverse needs of our workforce. From paid holidays and personal holidays to accruing vacation time, City employment lets you plan for your future, stay healthy and maintain a quality work/life balance for you and your family.
As a PERA member, you contribute a percentage of every paycheck to PERA in exchange for a lifetime defined benefit, or pension.
Comprehensive and affordable benefit plans for medical, dental, vision, life insurance and a variety of other optional products to meet your health and wellness needs.
The City offers opportunities for professional growth with annual salary increases and potential promotional opportunities and lateral movement within the City. Many employees also enjoy benefits such as step-up pay, overtime, bilingual pay, longevity pay, and more. The Employee Assistance Program (EAP) provides important employee support services.
Paid leave and time off are provided for vacation, sick, holidays (10), personal days (2), FMLA, funeral and injury leave.
01
This position requires a valid driver’s license at the time of application, and a valid Colorado driver’s license within 30 days of employment: License restrictions that may hinder your ability to drive on City business, such as an interlock, will be cause for disqualification Do you meet this requirement? (Note: Your application will not be accepted if a copy of this document is not attached). You may redact information that identifies your age.
- Yes - I have a valid driver’s license without restrictions
- No - I do not have a valid a driver’s license
- No - I have a valid driver’s license, but I do have restrictions that may hinder my ability to drive on City business,
Are you at least 21 years of age as of the date of your application?
- Yes
- No
Indicate your highest level of completed education. Note: Your application will be rejected if a copy of your highest level of completed education is not attached (i.e. transcripts/diploma showing you graduated from high school or were awarded a(n) associate's, bachelor's, master's, or doctorate degree)
- Less than a high school diploma or equivalent
- High school diploma or equivalent
- No Degree - Less than 30 semester hours of college course work
- No Degree - 30 - 59 semester hours of college course work
- No Degree - At least 60 semester (90 Quarter)hours of college course work
- An Occupational Certificate equivalent to an Associates' Degree (at least 60 semester hours)
- Associate's Degree
- Bachelor's Degree
- Some graduate level education - No graduate degree
- Master's Degree
- Doctoral Degree
Do you have any tattoos, or other markings on the head, scalp, face, ears, neck (above the collarbone), or hands (wrist to fingertips)? (Permanent cosmetic make-up on the face or one permanent commitment band on the finger are exempt from this policy)
- Yes
- No
- Yes; however, I am a current Police Department employee hired prior to July 1, 2025,
ATTACHMENTS REQUIRED: Your application packet will be considered incomplete and will be rejected if you do not include the appropriate attachments. In particular, it is required that you submit copies of the following items: 1. Valid driver's license 2. Diploma/degree or transcripts (indicating an awarded high school diploma or degree) showing your HIGHEST level of COMPLETED formal education. The submitted copy must have been issued by the educational institution and display: - the institution's name/logo - your name - graduation or degree confer/award date 3. Authorization for Release of Information (https://www.pueblo.us/DocumentCenter/View/17003). Please note that we cannot accept electronic signatures at this time. You must print and sign this document for it to be accepted by us. 4. A Service 2 or Member 4 copy of your DD214 if you wish to claim veteran preference. If you wish to claim veteran preference due to a service-connected disability, please submit a letter from the Veteran's Administration, dated within one year, indicating your veteran disability status 5. One and the Same Certification if there are any variations in your name in any of the submitted documents. (https://www.pueblo.us/DocumentCenter/View/33509/One-and-the-Same-Certification-2022) 6. Any certificate or professional license/registration required by the job description Please return to the Attachments section at this time and include any missing items. This is a good time to review your entire application and ensure you: - accounted for your last 10 years of employment history (20 yrs if applying to be a Police Patrol Officer), including times when you were not working. - provided a reason for leaving every employer, specifically state if you resigned or were laid-off, terminated, resigned in lieu of termination, etc. - answered all Agency-Wide questions. NOTE: Missing or vague information could cause your application to be rejected. Have you revisited your application and attached all required documents?
- Yes
- No
- Required Question