Social Services HR Generalist

General Statement of the Job & Essential Functions

Under general supervision, this position is responsible for providing a full range of support to assigned departments in various human resources functional areas such as benefit administration, talent acquisition, employee relations, classification & compensation, performance management, and workforce development. Reports to Director of Social Services.

Coordinates recruitment and employment activities by developing recruitment strategies, conducting job analysis, revising job descriptions, screening and evaluating applicant qualifications, developing or reviewing interview questions; participates on interview panels; attends career fairs, develops and maintains relationships with employment agencies, universities and other recruitment sources.

Assists with benefit administration to include responding to inquiries regarding the city's health insurance plans to include dental, vision, flexible spending accounts, life insurance, legal care plan, and deferred compensation programs.

May serve as a liaison between employees and insurance providers to resolve benefit related issues.

Responsible for reviewing reclassification requests; performs salary analysis; establishes job requirements and standards; develops job descriptions and recommends appropriate classification and placement of jobs; conducts and responds to salary surveys as appropriate.

Develops and conducts training and educational programs for all levels of employees to include new employee and supervisors' orientation and other professional development trainings; serves on project teams, and conducts exit interviews.

Performs other duties as assigned.

Knowledge, Skills & Abilities

Human Resources- Knowledge of human resources and modern business principles, theories and practices to include EEO, FLSA, FMLA, ADA and related laws and regulations in municipal government. General knowledge of organizational development including training principles and practices. Knowledge of recruitment and selection.

Employee Benefits- Knowledge of employee benefit programs and medical services administration.

Customer Service- Knowledge of principles and processes for providing customer service. This includes setting and meeting quality standards for services, and evaluation of customer satisfaction.

Judgment & Decision Making- Evaluates the best method of research and then exercises appropriate judgment in establishing priorities and resolving routine matters. Considers the relative costs and benefits of potential actions to choose the most appropriate one.

Computer Skills- Utilizes a personal computer with word processing, spreadsheet, and related software to effectively complete a variety of administrative tasks with reasonable speed and accuracy.

Critical Thinking- Uses logic and reasoning to understand, analyze, and evaluate complex situation; performs additional research to identify the strengths and weaknesses of alternative solutions, conclusions or approaches.

Time Management- Plans and organizes daily work routine. Estimates expected time of completion of elements of work and establishes a personal schedule accordingly. Implements work activities in accordance with priorities and estimated schedules.

Interpersonal Relationships- Ability to develop and maintain cooperative and professional relationships with employees and all levels of management to include representatives from other departments and organizations.

Communication- Ability to effectively communicate ideas and proposals verbally and in writing, to include the preparation of detailed reports and statistics. Ability to handle a variety of complex human resources issues with tact and diplomacy and in a confidential manner.

Basic Math- Ability to perform arithmetic and statistical applications. Ability to employ basic math principles and practices in the analysis and reporting of data.

Education, Experience & Special Requirements

Bachelor's degree in Business Administration, Human Resource Management, or related field with 2 to 3 years of related experience or any equivalent combination of education and experience.

Professional certification or designation preferred.

An acceptable general background check to include a local and state criminal history check.

Physical Demands

Physical Requirements- Must be physically able to operate a variety of machinery and equipment including a word processor, copier, calculator etc. Must be able to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Physical demand requirements are those for Sedentary Work.

Data Conception- Requires the ability to compare and/or judge the readily observable, functional, structural or compositional characteristics (whether similar or divergent from obvious standards) of data, people or things.

Interpersonal Communication- Requires the ability of speaking and/or signaling people to convey or exchange information. Includes giving instructions, assignments or directions to subordinates or assistants; and receiving instructions, assignments or directions from superiors.

Language Ability- Requires the ability to read a variety of reports, surveys, memos, forms, etc. Requires the ability to prepare correspondence, forms, and statistical analyses. Requires the ability to prepare EEO reports using prescribed formats and conforming to all rules of punctuation, grammar, diction, and style. Requires the ability to speak before groups of people with poise, voice control and confidence.

Intelligence- Requires the ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems; to deal with nonverbal symbolism in its most difficult phases; to deal with a variety of abstract and concrete variables; to comprehend the most abstruse classes of concepts.

Verbal Aptitude- Requires the ability to record and deliver information, to explain procedures, to follow oral and written instructions. Must be able to communicate effectively and efficiently in standard college-level English.

Numerical Aptitude- Requires the ability to utilize mathematical formulas; to add and subtract; multiply and divide; utilize decimals and percentages; interpret graphs and compute percentages and ratios, etc. and apply the theories of descriptive statistics.

Form/Spatial Aptitude- Requires the ability to inspect items for proper length, width and shape.

Motor Coordination- Requires the ability coordinate hands and eyes rapidly and accurately in using office equipment and various hand tools.

Manual Dexterity- Requires the ability to handle a variety of items such as office equipment and hand tools. Must have minimal levels of eye/hand/foot coordination.

Color Discrimination- Does not require the ability to differentiate between colors and shades of color.

Interpersonal Temperament- Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under stress and when confronted with emergency situations.

Physical Communication- Requires the ability to talk and hear: (Talking: expressing or exchanging ideas by means of spoken words. Hearing: perceiving nature of sounds by ear.) Must be able to communicate via telephone.