Part-Time Desk Attendant-Spinnaker Point

The City of Portsmouth's Recreation Department is currently hiring a Part Time Desk Attendant at Spinnaker Point Recreation Center to help create a welcoming and friendly environment for our guests.

Schedule: Saturday: 6:30am-11am, Monday: 5:30am-12pm, Friday: 5:30am-10am

Hours: 15-20 hours per week

Pay rate: $14.00 per hour

We encourage you to apply even if you don’t satisfy every single bullet on this list.

NATURE OF WORK

The Part-Time Desk Attendant for the City of Portsmouth’s Recreation Department provides support services for Spinnaker Point. Incumbent will greet and interact with members and guests as they enter and exit the facility, accept payments for memberships and daily fees along with entering and updating members using Spinnaker Points database. Explaining, promoting, and registering members and guests for various programs, classes, and activities. Customer service includes, but not limited to, answering phones, in-person inquiries and providing tours of the facility.

SUPERVISION

Work is performed under the direction of the Recreation Director, Assistant Recreation Director, Spinnaker Point Manager, or their designee. Incumbent plans and carries out daily work with a degree of independence and teamwork. Performance is subject to review according to the City's personnel plan through observation, reports and the results achieved.

ESSENTIAL JOB FUNCTIONS

The essential functions or duties listed below are intended only as illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if work is similar, related, or a logical assignment to, or extension of, the position.

1. Greet all members and customers with a positive attitude.

2. Ensure members sign in upon arrival.

3. Utilize database to collect fees for membership, classes, and rentals.

4. Provide a detailed facility tour to potential members.

5. Maintain equipment and report any safety issues/concerns to manager.

6. Test indoor pool and hot tub.

7. Maintain records and enforcing rules, regulations, and safety of facility.

8. Ability to work well with the public, listen to all concerns members may have or need.

9. Interact and engage with members to create and foster community relationships.

10. Responds appropriately to inquiries and/or complaints from the public in a timely and courteous manner by bringing them to the Spinnaker Point Manager.

11. Performs other duties as assigned by the Supervisor.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

An incumbent in this position consistently demonstrates a(n)...

1. Excellent communication and verbal skills.

2. Answering inquiries and providing information on memberships, classes, and rentals. Contacts occur in person, in writing, by email and on the telephone.

4. Knowledge of basic computer skills.

5. Ability to communicate effectively with the general public, City staff, and government officials at all levels.

ENVIRONMENT, WORKING CONDITIONS, PHYSICAL AND MENTAL EFFORT

Primary duties of this position involve: communicating accurately and effectively with members of the public and staff on a variety of center related items. This includes responding to inquiries and complaints and providing information. Work is performed in an open office setting which can be somewhat noisy. Current position includes some limited physical requirements including transporting gym materials, reports, and office supplies weighing up to 25pounds and accessing file cabinets to organize paperwork.

MINIMUM REQUIRED QUALIFICATIONS

Candidate must have a high school diploma or equivalent. Customer service, basic computer skills, and/or an interest in recreation and/or fitness is desired.

(The above descriptions are illustrative. They are intended as guides for personnel actions and are not complete itemizations of all facets of any job.)

DISCLAIMER

The essential functions and duties described herein are normal for this position. They are intended as an illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if work is similarly related or a logical assignment to or extension of the position. Other duties may be required and assigned by the supervisor. The City of Portsmouth is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. The City is committed to providing access to equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services programs, and activities. To request reasonable accommodation, contact our Human Resources Director by phone 603-610-4478.

APPLICATION SPECIAL INSTRUCTIONS

Finalist must complete pre-employment screening, drug testing, & background check.