Transportation Demand Management Specialist I

The Position

Job Appointment: Full time, Regular.

Work Schedule: Monday -Friday, Alternative schedule may be available.

Work Location: Hybrid. This position will report to 1120 SW 5 th Ave, Portland, OR 97204.

Benefits: Please check our benefit tab for an overview of benefit for this position

Language Pay Premium Eligible: This position may be eligible for Language Pay Differential for qualifying employees (Classifications identified as eligible use “This Position is”, all other classifications use “This position may be”. This must be included on all announcements.)

Union Representation: This position is represented by Professional Technical Employees, Local 17 (PROTEC17). To view this labor agreement, please click here . Typically, salary starts at entry.

Application Material: Please click APPLY to submit your application via the City of Portland’s online portal. You will need to attach a resume and cover letter. Note: Do not include your age, date of birth, or the dates you attended or graduated from school. Only provide this information if it is specifically requested to meet job requirements or to follow federal, state, or local laws or rules.

Position Summary

The Portland Bureau of Transportation (PBOT) is hiring two Transportation Demand Management Specialists I to support key programs that expand access to safe, affordable, and climate-friendly transportation options. These positions will play a vital role in the Transportation Wallet: Access for All Program and the Shared Micromobility Program.

About The Programs

• Transportation Wallet: Access for All – PBOT’s universal basic mobility program that partners with affordable housing communities, service providers, and community organizations to provide free transportation benefits to low-income residents. Benefits include transit passes, BIKETOWN, scooter-share credits, and rideshare/taxi credits. The program reduces barriers such as cost, technology access, and verification requirements.
• Shared Micromobility Program – Manages Portland’s BIKETOWN and e-scooter programs in partnership with community organizations, operators, and Nike. A key focus is ensuring safe and accessible bike and scooter parking across the city, especially in underserved neighborhoods.
  
  

What You’ll Do

• Assist with participant sign-ups, data entry, and benefit fulfillment for the Transportation Wallet program
• Provide customer service support via email and phone
• Create and maintain visual communications, including translated materials in multiple languages
• Build and sustain relationships with community partners and external stakeholders
• Develop messaging and social media content to share program stories and successes
• Support program evaluation through data collection and reporting
• Assist with siting and implementing BIKETOWN and e-scooter parking infrastructure, including field visits and measurements
• Conduct research, analysis, and outreach to inform parking locations
• Provide strong communication skills (written, verbal, visual, and public presentation)
• Provide excellent organizational skills with the ability to manage multiple priorities independently
• Provide experience in public engagement, outreach, and/or customer service
  
  

Who You Are

• Team Player – Collaborative and supportive in a variety of team settings
• Problem Solver – Able to identify challenges early and values collaboration toward solutions
• Authentic – Respectful, accountable, and effective in diverse environments
• Dedicated – Passionate about public service and delivering results
• Organized – Skilled at managing multiple tasks and adapting to changing needs
• Relationship Builder – Values trust, partnerships, and inclusivity to achieve goals
  
  

Questions?

Tami Larison, Senior Recruiter

Bureau of Human Resources

Tamara.Larison@portlandoregon.gov

To Qualify

The Following Minimum Qualifications Are Required For This Position

• Skills in strong communication skills with the ability to engage diverse stakeholders and members of the public.
• Ability to exercise independent judgment and take initiative while following established guidelines.
• Experience applying basic project management principles in administration, planning, budgeting, and organization.
• Demonstrated ability to complete work thoroughly, accurately, and efficiently.
• Skill in defining issues, researching and organizing information, evaluating alternatives, and making sound recommendations.
  
  

Although not required, you may have one or more of the following:

• Ability to communicate in Spanish or other City-recognized Safe Harbor languages (Vietnamese, Chinese, Russian, Somali, Ukrainian, Romanian, Nepali, Chuukese)
• Knowledge of transportation demand management concepts and/or behavior change strategies for non-driving modes (bicycling, walking, transit, rolling/scooting)
• Experience creating videos to communicate program elements.
  
  

The Recruitment Process

STEP 1: Apply online between December 1 , 2025 – December 15, 2025

Required Application Materials

Cover letter

• Details are key! The city uses a merit-based system, so your cover letter should be thorough and specifically address each qualification listed in the "To Qualify" section of the job announcement. Your cover letter can exceed one page, to ensure you are able to provide the detailed information for every qualification. Follow the instructions, as a subject matter expert will be evaluating your details to confirm that you meet the minimum requirements.

Resume

• Do not include your age, date of birth, or the dates you attended or graduated from school. Only provide this information if it is specifically requested to meet job requirements or to follow federal, state, or local laws or rules.
• Answer the three (3) Supplemental Questions (click on the Questions tab to preview the questions)
  
  

Optional Application Materials

• If you wish to request Veteran's Preference, please submit your veteran documents (e.g., DD214-Member 4, VA Benefit Letter) by the recruitment's closing date.
  
  

We have recently updated our veteran preference process. Starting March 3rd, 2025, if you made the eligible list and met the eligibility to receive veteran preference, you will no longer need to submit veteran documents for future recruitments.

If you need to update or remove your veteran preference for a specific recruitment or from your master profile, please contact the recruiter listed in the job announcement.

Application Tips

• Your cover letter can exceed one page, to ensure you are able to provide the detailed information for every qualification. A subject matter expert will be evaluating your details to confirm that you meet the minimum requirements.
• Your résumé should support the details described in your cover letter.
• How We Determine Pay : The City of Portland is covered by the Oregon Equal Pay Act . Your salary is determined based on the experience listed in your resume that is directly related and equivalent to the position for which you are applying. It is strongly encouraged to include any transferable experience (paid or unpaid regardless of how recent) to ensure your offer is reflective of all your relevant experience.
• Do not attach any additional documents.
• Please note, all completed applications for this position must be submitted no later than on the closing date and time of this recruitment.
• You can use AI tools to assist with your job application, but please make sure to personalize your responses to supplemental questions. Avoid copying and pasting. We encourage use AI to generate ideas and then tailor them to reflect your own experiences and skills.
• All applications must be submitted via the City's online application process.
• E-mailed and/or faxed applications will not be accepted.
  
  

Step 2: Minimum Qualification Evaluation: Week of December 15, 2025

• An evaluation of each applicant's training, paid and unpaid experience, as demonstrated in their cover letter, and resume, weighted 100%.
• Your cover letter and résumé will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification.
• You have 14 days from the notice of the minimum qualification evaluation results to let us know if you would like to review and discuss your evaluation result. Please read the City of Portland Administrative Rule 3.01 for complete information.
• Additional evaluation may be required prior to establishment of the eligible list and/or final selection.
  
  

Step 3: Establishment of Eligible List: Week of December 15, 2025

• Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list. (Update if a Ranked list or other type of list is used)
  
  

Step 4: Selection (Interview): Mid January 2026

• Hiring bureau will review and select candidates for an interview
  
  

Step 5: Offer of Employment: End of January 2026

• Some positions will require those offered employment to complete and sign a criminal background statement before being considered for employment. (Include if requires an in-depth background investigation.)
  
  

Step 6: Start Date: February 2026

• A start date will be determined after all conditions of employment have been met.
• Timeline is approximate and subject to change.
  
  

Additional Information

Click here for additional information regarding the following:

• City of Portland Core Values
• Recruitment Process - Work Status
• Equal Employment Opportunity
• Veteran Preference
• ADA, Pregnancy, and Religious Accommodations