Streetcar Operations Manager (Supervisor II)

The Position

Job Appointment: Full-Time

Work Schedule: Variable

Work Location: 1516 NW NORTHRUP ST, PORTLAND OR 97209

Benefits: Please check our benefits tab for an overview of the benefits for this position.

To view current labor agreements, please visit https://www.portland.gov/bhr/employee-relations/labor-relations/labor-agreements .

Application Material: Please click APPLY to submit your application via the City of Portland’s online portal. You will need to attach a resume and a cover letter.

The Portland Bureau of Transportation's (PBOT) seeks a Streetcar Operations Manager who is responsible for overseeing daily operations and security of the Streetcar system.

Please note: This is a "safety sensitive" position and will be included in a random drug and alcohol testing pool.

What You’ll Get To Do

• Lead, support, and develop multiple programs along with peers, in conjunction with the Streetcar Agency Safety Plan
• Collaboratethe development of policy, schedule, and rules with in coordination with partner TriMet
• Manage represented and non-represented staff, coach staff, complete performance reviews, delegate tasks, schedule staff s to ensure coverage, and provide leadership.
• Manage represented TriMet Operators in conjunction with supervisor team, coaching, documenting, ,, and communicating effectively with TriMet management.
• Monitor daily delivery, provide input, and implement improvements focused on increasing efficiency, and customer service.
• Develop metrics and key performance indicators, conducti program evaluations and trend analysis, and monitoring program delivery.
• Streamline field operations: increase productivity, ensure equitable and consistent processes exist ,and f promote a positive workplace culture.
• Develop and reinforce a culture of safety, accountability, professionalism, and deliver excellence with transparent communication and accountability.
• Conduct budget evaluations and forecasting; evaluate the productivity of work units for cost effectiveness and level of service.
• Conduct best practice research, business process modernization initiatives, and developing and implementing policies and Standard Operating Procedures.
  
  

Who You Are

• Equitable Leader: Strong equitable leader with a commitment to your position as well as your team/employees. Being an ethical, fair, and supportive leader is critical.
• Safety Conscious: A manager that incorporates public safety and staff safety as top priorities in every decision.
• Excellent Communicator: A strong communicator to technical and non-technical individuals and who is proficient verbally and in writing.
• Organized: Able to work on a multitude of tasks and understand/react to various situations in a fast-paced work environment.
• Problem Solver: Able to produce process efficiencies and increase productivity and accountability in a maintenance operations environment. Experience managing large complex problems involving multiple agencies/departments is necessary.
• Flexible: This candidate must be ready to continue developing a program in the fast paced and ever changing environment of transit operations. The ability to remain flexible, agile, and calm in a high stress environment that relies on quick and stable decision making.
  
  

About The Bureau

The Portland Bureau of Transportation is a community partner in shaping a livable city. We plan, build, manage, and maintain an effective and safe transportation system that provides people and businesses access and mobility. We keep Portland moving. For more information about the Portland Bureau of Transportation, please visit Transportation | Portland.gov . The Portland Bureau of Transportation embraces diversity, models inclusivity, and promotes equity through its service delivery, internal operations, organizational culture, and in its work with partners and the community.

Questions?:

Terrol Johnson

Senior Recruiter

terrol.johnson@portlandoregon.gov

To Qualify

Qualifications

Applicants should specifically address and demonstrate in their cover letter and résumé how their education, training, and/or experience meet each of the following minimum qualifications:

• Experience acting as an equitable leader including building strong, supportive, and performance-oriented teams that are collaborative, cooperative, and professional.
• Experience performing supervisor level tasks for a transportation service, preferably rail operations, and managing personnel in an emergency service environment.
• Experience delegating and communicating effectively, both verbally and in writing including presenting to diverse stakeholders and the ability to be concise, appropriate, impactful, and professional in all modes of communication.
• Experience with stakeholder engagement, customer service, and a willingness to meet the needs of the customer.
• Ability to manage a multicultural workforce, promote an equitable workplace environment, and apply equitable program practices to diverse and complex City services.
• Experience interpreting and applying relevant FTA regulations.
• Ability to read, understand, and develop policies/programs in conjunction with multiple union contracts, City policy, FTA Guidelines, and Oregon SSOA Program Standards
  
  

Applicants Must Also Possess

• Ability to acquire and maintain PTSCTP certification within 3 years.
• Class C driver’s license
• Ability to obtain a DOT medical card
• Ability to obtain Streetcar Operator certificate
  
  

The Recruitment Process

STEP 1: Apply online between June 29 , 2026, and July 13 , 2026

Required Application Materials

• Cover letter.
• Details are key! The city uses a merit-based system, so your cover letter should be thorough and specifically address each qualification listed in the "To Qualify" section of the job announcement. Your cover letter can exceed one page to ensure you can provide detailed information for every qualification. Follow the instructions, as a subject matter expert will be evaluating your details to confirm that you meet the minimum requirements.
• Resume
• Answer to Supplemental Questions (click on the Questions tab to preview the questions)

Optional Application Materials:

• Veteran’s Preference documents (e.g., DD214-Member 4, VA Benefit Letter) must be submitted by the closing date.
• Update: As of March 3, 2025, if you have already submitted veteran documents and qualified for preference, you do not need to resubmit them for future recruitments.
• To update or remove veteran preference for this recruitment or from your profile, contact the recruiter listed in the job announcement.
  
  

Application Tips

• Your cover letter can exceed one page but no more than three, to ensure you can provide detailed information for every qualification. A subject matter expert will evaluate your details to confirm that you meet the minimum requirements.
• Your résumé should support the details described in your cover letter.
• How We Determine Pay: The City of Portland is covered by the Oregon Equal Pay Act . Your salary is determined based on the experience listed in your resume that is directly related and equivalent to the position for which you are applying. It is strongly encouraged to include any transferable experience (paid or unpaid, regardless of how recent) to ensure your offer is reflective of all your relevant experience.
• E-mailed and/or faxed applications will not be accepted.
• Do not attach any additional documents.
• Please note that all completed applications for this position must be submitted no later than on the closing date and time of this recruitment.
• You can use AI tools to assist with your job application, but please make sure to personalize your responses to supplemental questions. Avoid copying and pasting. We encourage the use of AI to generate ideas and then tailor them to reflect your own experiences and skills.
• All applications must be submitted via the City's online application process.
  
  

BOLI: Equal Pay for Workers: State of Oregon

Every worker must get equal pay for equal work regardless of gender, race, age, or other protected characteristics.

Step 2: Minimum Qualification Evaluation: Week of July 13 , 2026

• An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and cover letter, is weighted 100%.
• Your resume and cover letter will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification.
• You have 14 days from the notice of the minimum qualification evaluation results to let us know if you would like to review and discuss your evaluation results. Please read the City of Portland Administrative Rule 3.01 for complete information.
• Additional evaluation may be required before the establishment of the eligible list and/or final selection.
  
  

Step 3: Establishment of Eligible List: Week of July 20 , 2026

• Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list.
  
  

Step 4: Selection (Interview): TBD

• The hiring bureau will review and select candidates to interview.
• Please note that the selection process may take up to 90 days from the notification of being placed on the eligible list.
  
  

Step 5: Offer of Employment: TBD

Step 6: Start Date: TBD

• A start date will be determined after all conditions of employment have been met.
• Timeline is approximate and subject to change*
  
  

Additional Information

Click here for additional information regarding the following:

• City of Portland Core Values
• Recruitment Process - Work Status
• Equal Employment Opportunity
• Veteran Preference
• ADA, Pregnancy, and Religious Accommodations
  
  

Did you know? The City of Portland has How to Apply Videos and offers How to Apply Classes once per month. If you have questions after watching the videos you are invited to contact the recruiter listed on the announcement.

An Equal Opportunity Employer