Portland Street Response Program Manager (Manager I)

The Position

Job Appointment: Full time, Regular

Work Schedule: Monday – Friday, 8am – 5pm. Alternate schedule may be available. Occasional work may be required outside of regular business hours to support program operations.

Work Location: 330 S Curry St, Portland. This is a manager position. Beginning April 2025 all manager and supervisor positions will be expected to report to their worksites full time. Alternate schedules may be available, but the typical work schedule is Monday through Friday, with occasional after-hours work required to support critical projects or address system issues. Remote workdays remain an option, to accommodate travel, or occasionally focus on major work projects.

Benefits: Please check our benefit tab for an overview of benefit for this position

Language Pay Premium Eligible:City of Portland employees who speak one or more languages in addition to English may be eligible to receive a "language pay differential." This is compensation for qualifying multilingual City employees who use their language skill to assist the community. More about the language pay differential can be found here .

Application Material: Please click APPLY to submit your application via the City of Portland’s online portal. You will need to attach a cover letter and resume.

About Portland Street Response

Portland Street Response (PSR) is a compassionate, trauma-informed first response agency. PSR is dispatched by the Bureau of Emergency Communications (BOEC) to address mental and behavioral health crises, as well as non-emergency situations involving vulnerable populations.

Program Values

• Equity & Social Justice: Strive to uplift the dignity and worth of all Portlanders, particularly those who have been historically marginalized and criminalized, by ensuring timely and professional person-centered first response.
• Collaboration: Ensure the best possible outcomes for our clients by working collaboratively with community partners, and traditional first responders.
• Empathy & Compassion: Operate from a framework of Trauma-Informed Care with the recognition that adverse life experiences (including health systems and carceral trauma) create barriers for clients to connect with the care and supportive services they need to thrive in the community.
• Resource Efficiency & Prioritization: Respond to the complex care needs of individuals experiencing low acuity crises in the community to enable Police and Fire resources to attend to life saving and crime-related calls for service.
  
  

Position Summary

The Portland Street Response Program Manager leads the City's behavioral health crisis responders who are dispatched via 911/BOEC to respond to community members in behavioral health crises. This high-profile position is responsible for effectively managing PSR and continuing its growth and development as a first response agency in alignment with national best practices. The Program Manager will adeptly manage the day-to-day operations of an emergency public safety agency, including budget, personnel, complex regulatory requirements, policy development against a backdrop of significant public interest in the program.

Essential Responsibilities Include

• Provide strategic leadership to attract, develop, and retain a diverse, highly competent, service-oriented workforce (including clinical staff) that support the program’s mission, objectives, and service standards.
• Direct day-to-day program operations, ensuring effective development, implementation, and evaluation of projects, workflows, methods, and systems in alignment with budgets, policies, and regulatory/industry best practices.
• Represent the program at public meetings; deliver presentations; conduct community outreach; support City leadership; and respond to sensitive inquiries from residents, media, and other stakeholders.
• Build and maintain strong partnerships with community-based organizations, government agencies, professional associations, legislative bodies, and community members to support program effectiveness and positive client outcomes.
• Oversee and administer the program budget, including resource forecasting, monitoring revenues and expenditures, recommending adjustments, and presenting financial information to City Council and the public.
  
  

Questions?

Jaclyn Snyder, Senior Recruiter

Bureau of Human Resources

Jaclyn.Snyder@portlandoregon.gov

To Qualify

Qualifications

Applicants must specifically address and demonstrate in their cover letter and resume how their education, training and/or experience, meets each of the following required minimum qualifications:

• Bachelor's degree, preferably in behavioral health, organizational development, leadership, or related field; or four (4) years progressively responsible experience managing behavioral health programs, including two (2) years in a supervisory role.
• Knowledge of licensing and regulatory requirements for behavioral health, emergency medical, and peer professionals.
• Experience working with first responder agencies, preferably for at least five (5) years.
• Experience managing multi-disciplinary teams, preferably teams that include licensed behavioral health, emergency medical, or peer professionals.
• Experience demonstrating effective leadership, operational and strategic planning principles, program evaluation methods, and budget preparation and administration within a mission-driven organization.
• Ability to collaborate with communities of color and people traditionally underrepresented in local decision-making; communicate cross-culturally; apply equitable program practices to diverse and complex services.
  
  

Applicants Must Also Possess

• A valid state driver’s license and acceptable driving record .
  
  

The Recruitment Process

STEP 1: Apply online between Monday, May 4, 2026 – Sunday, May 10, 2026

Required Application Materials

• Resume
• Note: Do not include your age, date of birth, or the dates you attended or graduated from school. Only provide this information if it is specifically requested to meet job requirements or to follow federal, state, or local laws or rules.
• Cover Letter
• Details are key! The city uses a merit-based system, so your cover letter should be thorough and specifically address each qualification listed in the "To Qualify" section of the job announcement. Your cover letter can exceed one page, to ensure you are able to provide the detailed information for every qualification. Follow the instructions, as a subject matter expert will be evaluating your details to confirm that you meet the minimum requirements.
• Answer to three (3) Supplemental Questions (click on the Questions tab to preview the questions)
  

Optional Application Materials

• Veteran documents to request for Veteran Preference (ex, DD214-Member 4, VA Benefit Letter, etc.)
  
  

We have recently updated our veteran preference process. Starting March 3rd, 2025 If you made the eligible list and met the eligibility to receive veteran preference, you will no longer need to submit veteran documents for future recruitments.

If you need to update or remove your veteran preference for a specific recruitment or from your master profile, please contact the recruiter listed in the job announcement.

Application Tips

• Your cover letter can exceed one page, to ensure you are able to provide the detailed information for every qualification. A subject matter expert will be evaluating your details to confirm that you meet the minimum requirements.
• Your resume should support the details described in your cover letter.
• How We Determine Pay: The City of Portland is covered by the Oregon Equal Pay Act . Your salary is determined based on the experience listed in your resume that is directly related and equivalent to the position for which you are applying. It is strongly encouraged to include any transferable experience (paid or unpaid regardless of how recent) to ensure your offer is reflective of all your relevant experience.
• Do not attach materials not requested.
• All completed applications for this position must be submitted no later than on the closing date and time of this recruitment.
• All applications must be submitted via the City's online application process. E-mailed and/or faxed applications will not be accepted.
• You can use AI tools to assist with your job application, but please make sure to personalize your responses to supplemental questions. Avoid copying and pasting; instead, use AI to generate ideas and then tailor them to reflect your own experiences and skills.
  
  

Step 2: Minimum Qualification Evaluation: Week of May 11, 2026

• An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and cover letter, weighted 100%.
• Your resume and cover letter will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification.
• You have 14 days from the notice of the minimum qualification evaluation results to let us know if you like to review and discuss your evaluation result. Please read the City of Portland Administrative Rule 3.01 for complete information.
• Additional evaluation may be required prior to establishment of the eligible list and/or final selection.
  
  

Step 3: Establishment of Eligible List: Week of May 18, 2026

• Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list.
  
  

Step 4: Selection (Interview): June

• Hiring bureau will review and select candidates to interview.
  
  

Step 5: Offer of Employment: July

Step 6: Start Date: August

• A start date will be determined after all conditions of employment have been met.
• Timeline is approximate and subject to change*
  
  

Additional Information

Click here for additional information regarding the following:

• Veteran Preference
• ADA, Pregnancy, and Religious Accommodations
• Work Status
• Equal Employment Opportunity
  
  

An Equal Opportunity Employer