Information Technology Technician

(OVER)

INVITES APPLICATIONS FOR

INFORMATION TECHNOLOGY TECHNICIAN

SALARY: $3,610 - $4,405/Month

DEFINITION: Under direction of the IT Manager, the primary responsibility of the Information

Technology Technician position will be to provide Help Desk operations and

general Technology support for the City.

REPRESENTATIVE

DUTIES: All technology related trouble calls are routed through the City’s Help Desk. This

individual will log calls of the trouble reported, user and contact information, and

route to the appropriate IT staff member. Basic troubleshooting calls which fall

within the skill level of this position will be handled by this individual. Generate

daily, weekly and monthly reports on Help Desk operations. Provide basic trouble

shooting of computer equipment and repair to the board or major component

level. Work with equipment manufacture’s support to diagnose and replace

defective components. Configure and install desktop computers and other

peripheral hardware. Build and test cat5, cat11 cables and data outlets. Support

the City’s internal and external web site. Prepare and publish web based user

documentation. Assist departments in developing and maintaining web presence.

Provide basic support for the City’s VOIP Phone System. Contact vendor

regarding VOIP line trouble. Provide basic troubleshooting for user login or email

related problems. May provide user training on the general use of desktop

computers and email software. Install, configure and upgrade user application and

utility software. Provide basic support for MS Office suite (i.e., Word, Excel,

PowerPoint) or other City applications as directed. Other duties as assigned.

DESIREABLE

QUALIFICATIONS: Education and/or Experience:

Graduation from an accredited college with an AS degree in computer science or

related field and two years of experience working with desktop computers, LANs

and network equipment, Microsoft Windows 10/11, and general desktop

application software or any combination of education and training and experience

that provides the desired knowledge and abilities. Network , A desirable.

Knowledge of:

Current micro computer technology; LAN/WAN equipment, TCP/IP protocol and

ethernet concepts; VOIP principles; HTML; DOS batch scripting and PowerShell;

Microsoft Office Suite; Help Desk operations.

Ability to:

Communicate effectively on technical issues with individuals with varying degrees

of computer familiarity; Assess computer system failures, recommend solutions

and/or route to the appropriate IT Staff; Write reports, technical instructions and

documentation; establish and maintain good working relationships with others.

CONDITIONS: Environment is generally clean with limited exposure to conditions such as dust,

fumes, odors, or noise. The noise level in the server environment is usually

moderate and low in the office areas. Computer with video display monitor is

used on a daily basis. Independent local travel may be required.

SPECIAL

REQUIREMENTS: Possession of or ability to obtain a valid California Driver’s License.

SELECTION: Screening will consist of a competitive assessment of relevant education, training

and work experience to be followed by a written examination and/or an interview

before an Oral Board to determine the most qualified candidates. Applicants

meeting the minimum qualifications are not guaranteed advancement to an

interview and the decision of the screening committee is final. Those candidates

who are determined eligible for appointment to the position will be placed on the

City’s Certified Eligibility List. Applicants will receive written notification

regarding the results of all phases of the recruitment process up to the establishment

of the Eligibility List, if applicable. The City reserves the right to alter the testing

process, as needed, without notice.

TO APPLY: Apply online at www.ci.porterville.ca.us or submit a completed City of Porterville

Employment Application Form. A resume may be included, but does not substitute

for a completed application. Submit all documents along with any materials

required if noticed in this announcement, to the Human Resources Office, City of

Porterville, 291 N. Main St., Porterville, CA 93257. Applications must be received

in the Human Resources Office by 4:00 pm, Friday, January 13, 2023.

SPECIAL

CONDITION: Candidates recommended for hire will be required to undergo a background

fingerprint check and a pre-employment physical with a drug screening.

The City of Porterville is an equal opportunity employer (EEO) and is compliant with the Americans with

Disabilities Act (ADA). If you believe you need accommodation under the ADA in the testing process for any

position for which you intend to apply, please contact the Human Resources Division at (559) 782-7441 to

request such accommodation. The City prohibits discrimination on the basis of race, color, religion, creed, sex,

national origin, ethnicity, age, disability or medical condition, Acquired Immune Deficiency (AIDS/HIV) or

AIDS related conditions, political affiliation, sexual orientation, ancestry, marital or domestic partner status,

gender identity, parental status, veteran status, height, weight, or any other basis protected by law.