Treasury Assistant I

TREASURY ASSISTANT I

Finance Department

Are you a detail-oriented professional with a passion for public service and a strong background in customer service and cash handling? The City of Portage is seeking a motivated Treasury Assistant I to join our Treasury team. This is your opportunity to make a meaningful impact in a fast-paced, customer-focused environment.

What You'll Do:

• Provide exceptional customer service by assisting residents at the Treasury counter and by phone, answering inquiries related to tax, utility billing, and special assessments.
• Maintain a high level of confidentiality and professionalism in all interactions and transactions.
• Process and post payments for property taxes, utility bills, special assessments, and other invoices received at the counter, by mail, or drop box.
• Accurately count, verify, and reconcile daily receipts, including cash, checks, and credit card transactions; research and resolve discrepancies.
• Set up and maintain water/sewer accounts: process new accounts, terminations, transfers, and final billings; verify and input customer data in the BS&A system.
• Maintain and organize customer records, including senior discount applications, third-party notifications, and reinstatements.
• Manage and assist customers with electronic payments from our third-party payment vendor and banking partners, ensuring data is tracked and reconciled on supporting spreadsheets.
• Prepare and submit refund request forms for overpayments on taxes, utilities, and assessments.
• Process monthly delinquent and shut-off notices, verifying data before issuance.
• Research and process returned mail; update addresses and resend documents; collaborate with the Assessor’s Office to ensure correct billing information.
• Respond to voicemail and Treasury phone messages daily, directing calls to appropriate departments when needed.
• Support seasonal functions, including dog license sales, balancing sales records for reporting to the County (Dec–Feb).
• Perform administrative tasks: order supplies, maintain filing systems, and assist with Treasury-related reporting using MS Office and BS&A.

What We're Looking For:

• High School Diploma or General Education Degree (GED) required. 
• Minimum 2 years of related experience, preferably in a cash-handling or customer service environment.

• Coursework in accounting, bookkeeping, or related areas is highly desirable.
• Associate’s degree in a related field is preferred.
• Strong organizational skills, attention to detail, and the ability to multi-task in a busy office.
• Experience with BS&A software and Microsoft Office Suite is a plus.

Why Join Us?

• Be part of a collaborative, mission-driven team that serves the residents of Portage.
• Grow your career with opportunities for advancement and professional development.
• Enjoy a healthy work-life balance with half-day Fridays!
• Work hours: Monday - Thursday, 7:30 AM -5:30 PM and Friday, 8 AM -noon.
• Hourly Rate: $15.99 - $19.99/hour, depending on experience, with excellent benefits, including health, dental, vision, and retirement

Help us make a difference in the community. Apply today and bring your skills to a team that values professionalism, service, and integrity.

Here is How to Join Us:

• Apply online at www.portagemi.gov/200/Employment or in person at Portage City Hall/Human Resources. 7900 S. Westnedge Avenue, Portage, MI 49002.
• Questions? Contact Human Resources at (269) 329-4533 or text (269) 998-1385.

Equal Employment Opportunity

It is the policy of the city to afford equal employment opportunity regardless of race, religion, color, national origin, sex, age, marital status, height, weight, disability, sexual orientation or gender identity; Positive action shall be taken to ensure the fulfillment of this policy.

Salary : $16 - $20