Utility Billing Clerk- Utility Systems Department

Please note that this is an external job posting intended for non-city employees. If you are a current city employee applying through this posting, your application will not be reviewed with other internal candidates. In order to be considered with internal candidates, please apply on the internal posting by clicking HERE.

This position is considered an "Essential Position" for the purpose of Emergency Management.  Emergency duties will be assigned as needed.   This position requires 24 hours a day, 7 days per week availability during City of Port St Lucie emergencies, as determined by City Administrators, Emergency Manager or City Officials. 

• Keeps the mission, vision, and values of the City of Port St. Lucie and Utility Systems Department at the forefront of decision making and action; builds strategic and collaborative relationships and interacts with others in a way that builds confidence and trust; provides excellent customer service by taking action to accomplish objectives, maintains high levels of work and productivity by generating innovative solutions to work situations.
• Conduct routine pre-audits of a variety of records by examining, verifying, and reviewing accounts, utility bills, vouchers, and records.
• Process and post utility billing records.  Process and assemble data for computer input.
• Process and post payments to Health Plan Participant accounts for Human Resources.
• Process returned checks due to insufficient funds, etc.
• Prepare billing and late notice files on a weekly basis.
• Complete and process field work orders via data entry for completion in Utility’s Safety and Environmental Management Systems (SEMS) and customer information system (CIS).
• Open, sort, and process incoming mailed payments. 
• Verify and validate all incoming meter readings for processing utility bills. Balance detailed accounts with control.  
• Process payments and update necessary records.
• Make necessary corrections to payments posted incorrectly. 
• Research accounts and payments for final accounts with zero balances, closed accounts, loan accounts, write-off accounts, etc.
• Address questions from Customer Services on the status of Capital Charge Agreements and account balances.
• Answer phones and field questions from Customer Service, Legal Department, customers, and mortgage/title companies.
• Work with interface files to import or export to different software programs. 
• Research payments and deposits for Customer Service.   
• Scan meter documents, work orders, invoices, postage reports, or other documents and e-mail PDF copies to Customer Service or scan to file folders.
• Operate a large payment processing machine, large mail opener, and copy machine.
• Other duties as may be assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

Graduation from an accredited high school or possession of an acceptable equivalency diploma is required. Two (2) years of billing or accounting experience required. 

CERTIFICATES, LICENSES, REGISTRATIONS

• Possession of a valid driver’s license and maintenance of a clean driving record required, with the ability to obtain a valid Florida driver’s license within 30 days from date of hire.

KNOWLEDGE, SKILLS & ABILITIES

• Intermediate to advanced knowledge of Microsoft Suite, including but not limited to Word, Microsoft Outlook, and Excel (requires mail merge skills and ability to work with formula-linked worksheets).
• Knowledge of bookkeeping principles and procedures.
• Ability to apply such knowledge to work problems.
• Ability to acquire knowledge of the rules and regulations relative to accounting records.
• Ability to operate office machines.
• Ability to make mathematical calculations with reasonable speed and accuracy.
• Ability to type at a prescribed rate 35 Words Per Minute.
• Ability to work independently and in a team environment.
• Ability to use a ten (10) key calculator proficiently.
• Ability to understand and carry out oral and written instructions. 
• Ability to establish and maintain effective working relationships with employees and the public.
• Ability to learn Image Director, MUNIS, CIS, SEMS, Invoice Cloud, Cathedral and Adobe Acrobat X Pro (PDF).
• Ability to focus on the positive in every situation.
• Ability to model respect for individuals, teams, and the organization.
• Ability to stay centered when challenged.
• Ability to establish and maintain the trust and confidence of the department and public. 
• Ability to communicate effectively in writing and orally.
• Ability to work under pressure and meet deadlines.
• Ability to follow through with assigned tasks.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, hear, and use hands to finger, handle, or feel. The employee is frequently required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, and crouch. The employee must frequently lift and/or move up to 10 pounds and lift and/or move up to 30 pounds.  Specific vision abilities required by this job include close vision and ability to adjust vision. 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Documentation Requirements

Please Read Carefully
  
Applicants, including City of Port St Lucie employees, must upload and submit attached copies of their education credentials with the employment application. Please be sure to attach all required documents to your employment application each time you apply. Uploaded documents remain in your online profile, but they will not attach automatically, and you will be deemed ineligible without the proper documentation.
  
ALL DOCUMENTS SUBMITTED MUST BE CLEAR, LEGIBLE, AND IN PROPER FORMAT. 
  
  THE FOLLOWING DOCUMENT(S) ARE REQUIRED AT THE TIME OF APPLICATION AND ARE ACCEPTABLE FORMS OF PROOF:

1. Proof of education in the form of a diploma, degree, or transcripts. Foreign diplomas/degrees must be submitted with a credential evaluation report from an approved credential evaluation agency*. Translations of diplomas/degrees are not accepted. Audit/Academic reports are not accepted as substitutions for college transcripts.
2. Driver's License:  A Valid Driver's License from any state (Equivalent to a State of Florida Class E) may be utilized upon application; however, within thirty (30) days from the date of hire, a State of Florida Driver's License (Class E or higher) must be presented.

*Approved Credential Evaluation Agencies: 
  
  Credential evaluation reports showing the United States equivalency for academic credentials earned in other countries may be provided by:

• An accredited four-year college or university in the United States, OR
• A current member of the National Association of Credential Evaluation Services (NACES), OR
• A current member of the Association of International Credential Evaluators (AICE), OR
• A recognized Professional Organization

For an additional list of approved credential evaluation agencies, visit the Florida Department of Education
  
It is the applicant's responsibility to ensure that all required documents submitted with the employment application are in a format that is acceptable, clear, and legible for eligibility determination or risk being disqualified. 
  
  Applicants, including City of Port St Lucie employees, must completely detail their work experience on the employment application or risk being disqualified. Resumes will not be reviewed in place of the employment application.
  
  It is the applicant's responsibility to update their online profile with personal data, work experience, education, and certifications when submitting application(s); failure to do so may result in disqualification.