TELECOMMUNICATOR-PT

PD SUPPORT APPLICATION PROVIDED MUST BE COMPLETED TO BE CONSIDERED.

TELECOMMUNICATOR  POLICE DEPARTMENT - PART TIME - LIMITED BENEFITS

GENERAL DESCRIPTION:   

Under the general supervision of the Communications Supervisor and command staff. Receives all incoming telephone calls. Transfers all emergency and non-emergency calls to appropriate divisions and agencies. Responsible for the operation of sophisticated communications and information retrieval systems. Must be willing to work variable hours and able to remain at the assigned post for long periods of time. 

EMERGENCY RESPONSE / RECOVERY ACTIVITIES:   

All employees will be required to work before, during, or after an emergency. During an emergency, employees may be temporarily assigned to work and perform duties outside the normal scope of their position, location, and work schedule to meet the needs of the City of Port Richey, Pasco County, and its citizens. 

 ESSENTIAL JOB FUNCTIONS:  

• Assigned to a shift that operates multiple communications systems, maintaining contact with police and fire/rescue units for teletype purposes. 
• Must be available to work a 12-hour shift, changing every 4 months, day to night, and night to day. Including holidays, weekends, and overtime as required.
• Receive citizen-initiated calls for service in-person, and/or transfer them to the appropriate agency. Prioritize and transfer calls for service to appropriate police/fire agencies. Rapidly process urgent calls and non-emergency calls, which require following the prescribed standard operating procedures.
• Maintain real-time awareness of the location, status, and activities of police/fire units.
• Provides pertinent information, including but not limited to the location of residences, businesses, roads, and streets, and other related information, requested or needed by field personnel.
• Effectively communicate via electronic devices (ex: telephone, two-way police/fire radios, etc.) 
• Accurately and efficiently enter and retrieve data into a computer-aided dispatch system
• Maintains computerized communications records
• Accurately enter and maintain agency records in the NCIC/FCIC system 
• Reviews routine and emergency telephone requests for assistance concerning police and other matters involving public safety.  Determines action to be taken or agency to be referred to.
• Perform other work-related tasks as required or assigned by the supervisor or command staff. All job functions are subject to change. 

KNOWLEDGE, SKILLS & ABILITIES:   

• 18 years of age 
• U.S. Citizen
• No felony arrest history
• Honorable/General discharge from the military (if applicable)
• Accurate typing skills (spelling and grammar)
• Skill in the use of data input/retrieval equipment
• Ability to access, input, and retrieve information from a computer
• Ability to efficiently learn the operating characteristics of the communications equipment
• Experience in the use of two-way communications equipment
• Ability to efficiently learn the functions, policies, procedures, and regulations of the communications system and of the police department
• Ability to efficiently learn city streets, landmarks, and businesses
• Ability to function calmly and efficiently in a sometimes highly demanding work environment
• Ability to think and speak clearly and professionally under pressure
• Ability to understand and follow oral and written instructions
• Ability to elicit information necessary for proper transferring of calls for service from citizens in a distressed or confused condition
• Ability to assess people and situations and use good judgment in decision-making 

PHYSICAL SKILLS:   

• Acceptable eyesight (with or without correction)
• Adequate hearing (with or without a hearing aid)
• Ability to communicate both orally and in writing
• Ability to access, input, and retrieve information
• Ability to sit at a desk and view a display screen for extended periods
• Work within a closed office environment under occasionally stressful conditions

EDUCATION, TRAINING & EXPERIENCE:   

• Graduation from High School or G.E.D.  
• Graduation from an accredited college or university with an Associate's Degree in a related field is preferred but not required. 

LICENCES, CERTIFICATIONS, OR REGISTRATIONS:  

• Must successfully pass the certification test for FCIC/NCIC in accordance with FCIC Section II (FCIC/NCIC User Requirements) after hire and successful completion of training.  

JOB LOCATION: Police Department, 6333 Ridge Road 

HIRING RATE: Depends on Qualifications/Experience –Salary Range $16.32 – $19.83 per/hour 

CLOSING DATE: Open Until Filled