What are the responsibilities and job description for the IT SUPPORT SPECIALIST I position at City of Plantation?
Description
This is non-exempt position working in the City of Plantation's Information Technology Department. This is a technical position responsible for maintaining and troubleshooting hardware and software as well as providing customer support for end-users. Daily tasks are scheduled via the Help Desk or assigned by a supervisor. Must be able to gather and analyze information to determine best course of action based on general guidelines or set procedures.
Employees are hired as AT WILL employees that serve at the pleasure of the City and may be terminated at any time with or without cause.
Examples of Duties
Install, configure and maintain PC hardware, peripheral and application software.
Assists users with Microsoft Office Suite and other application software.
Monitors help desk system for ticket assignment/resolution.
Assists with Voice and Data Ethernet cable pulls and end terminations.
Document assets for inventory management.
Performs related work as required and as directed.
This position does not have final procurement authority.
Typical Qualifications
Knowledge of and the ability to install, configure and maintain PC hardware, peripheral and application software.
Working knowledge of the Microsoft Operating Systems and Office Suite programs.
Ability to effectively troubleshoot PC hardware, software and peripherals to resolve issues in a timely manner.
Ability to learn software packages and software tools.
Ability to work with confidential data and maintain such confidence.
Ability to prioritize assigned tasks and work independently to complete tasks in a timely manner.
Ability to communicate effectively, orally and in writing to a diverse employee population.
Ability to establish and maintain an effective working relationship with other City employees.
Ability to climb 6' ladder and lift up to 50lbs.
Desirable Experience And Training
Graduation from a standard high school or an equivalent recognized certificate; a minimum of one (1) years of experience in a technical position supporting PC hardware, peripheral and software. A certification preferred. Any equivalent combination of education, experience and training which provides the required knowledge, abilities and skills may be considered.
Licenses and Certifications
Must successfully obtain an ITIL Foundation certification (current version) within one (1) year of hire date.
Work Environment
This is a designated "Recovery" classification in the City's Emergency Operations Plan and will require the employee occupying this position to work for declared emergencies. Attendance at National Incident Management System (NISM) training at the appropriate level is mandatory.
Probationary Period
All new employees serve a one (1) year probationary period from date of hire.
Working Hours
Most full-time employees work 40 hours per week unless otherwise indicated.
Hours of Operation Monday through Friday (except City Holidays) 7:00 AM to 3:00 PM unless otherwise noted.
Pay Check
Pay checks are issued bi-weekly every other Friday; direct deposit of paycheck required to any banking institution is mandatory.
Insurance Coverage
Life and Accidental Death and Dismemberment
Closest thousand to amount of Annual Salary (policy paid for by the City) up to $50,000.
Hospitalization, Major Medical, Dental and Vision
The Employee pays a portion of the cost for themselves and for dependent coverage at a rate established by Administration.
Dependent Coverage: spouses are eligible only if they do not have entitlement to participate in another employer's group medical plan or Medicare.
General Employees Pension
Retirement – Mandatory contribution is 4% of base pay.
Normal Retirement Date: Age 59 and completion of 10 years of credited service.
Holidays
The City of Plantation observes eleven (12) paid holidays per year as declared by the City Council each year.
Personal Day
All full-time employees will be given the benefit of one (1) personal day per calendar year. Cannot be used until employed six (6) months; can not be carried over from one year to the next.
Sick Leave
13 days per year. Accrues 4 hours at end of each bi-weekly pay period. Maximum accrual is 480 hours.
Annual Leave
General Employees
1 – 5 years – 13 days per year
5 – 15 years – 19 ½ days per year
15 years or more – 26 days per year
Maximum Accrual is 240 hours. An employee is not entitled to use annual leave until employed 6 months.
Funeral Leave
3 days (8 hours each)
Jury Duty
Paid full salary – all fees received, excluding mileage must be turned into the City.
Educational Reimbursement
Employees will be entitled to a refund of their tuition and lab fees upon the successful completion of each approved course based on the following scale: (After one (1) year of employment)
Grade A.....................100 percent refund equal to the state fees charged
Grade B.....................75 percent refund equal to the state fees charged
Grade C.....................50 percent refund equal to the state fees charged
"Pass" in lieu of grade.....50 percent refund equal to the state fees charged
01
Which of the following best describes your level of education?
How many years of experience do you have working in a PC Tech/Support capacity?
Which of the following industry-standard Information Technology / PC Support / Networking / Cybersecurity certifications do you currently have? (Select all that apply)
This position requires all applicants to complete an on-site, 100-question multiple-choice assessment test related to PC Tech/Support topics. Are you willing to participate in this test?
This position requires obtaining an ITIL Foundation certification (current version) within one (1) year of hire date. Are you able to meet this requirement?
This position requires on-site work within the City of Plantation city limits. Remote or hybrid work arrangements are not offered. Are you able to meet this requirement?
Do you claim Veteran's Preference? (Check "no" if this does not apply.)
If you answered "Yes" to Veterans Preference above, did you attach your DD-214 - MEMBER 4 form, the Veterans' Preference Certification, FDVA form VP-1 and, if applicable, other certification forms. Please see Veterans Preference link on the Employment page for additional information. Failure to attach these documents will result in no Veterans Preference being given. (Check "NA" if this does not apply.)
This is non-exempt position working in the City of Plantation's Information Technology Department. This is a technical position responsible for maintaining and troubleshooting hardware and software as well as providing customer support for end-users. Daily tasks are scheduled via the Help Desk or assigned by a supervisor. Must be able to gather and analyze information to determine best course of action based on general guidelines or set procedures.
Employees are hired as AT WILL employees that serve at the pleasure of the City and may be terminated at any time with or without cause.
Examples of Duties
Install, configure and maintain PC hardware, peripheral and application software.
Assists users with Microsoft Office Suite and other application software.
Monitors help desk system for ticket assignment/resolution.
Assists with Voice and Data Ethernet cable pulls and end terminations.
Document assets for inventory management.
Performs related work as required and as directed.
This position does not have final procurement authority.
Typical Qualifications
Knowledge of and the ability to install, configure and maintain PC hardware, peripheral and application software.
Working knowledge of the Microsoft Operating Systems and Office Suite programs.
Ability to effectively troubleshoot PC hardware, software and peripherals to resolve issues in a timely manner.
Ability to learn software packages and software tools.
Ability to work with confidential data and maintain such confidence.
Ability to prioritize assigned tasks and work independently to complete tasks in a timely manner.
Ability to communicate effectively, orally and in writing to a diverse employee population.
Ability to establish and maintain an effective working relationship with other City employees.
Ability to climb 6' ladder and lift up to 50lbs.
Desirable Experience And Training
Graduation from a standard high school or an equivalent recognized certificate; a minimum of one (1) years of experience in a technical position supporting PC hardware, peripheral and software. A certification preferred. Any equivalent combination of education, experience and training which provides the required knowledge, abilities and skills may be considered.
Licenses and Certifications
Must successfully obtain an ITIL Foundation certification (current version) within one (1) year of hire date.
Work Environment
This is a designated "Recovery" classification in the City's Emergency Operations Plan and will require the employee occupying this position to work for declared emergencies. Attendance at National Incident Management System (NISM) training at the appropriate level is mandatory.
Probationary Period
All new employees serve a one (1) year probationary period from date of hire.
Working Hours
Most full-time employees work 40 hours per week unless otherwise indicated.
Hours of Operation Monday through Friday (except City Holidays) 7:00 AM to 3:00 PM unless otherwise noted.
Pay Check
Pay checks are issued bi-weekly every other Friday; direct deposit of paycheck required to any banking institution is mandatory.
Insurance Coverage
Life and Accidental Death and Dismemberment
Closest thousand to amount of Annual Salary (policy paid for by the City) up to $50,000.
Hospitalization, Major Medical, Dental and Vision
The Employee pays a portion of the cost for themselves and for dependent coverage at a rate established by Administration.
Dependent Coverage: spouses are eligible only if they do not have entitlement to participate in another employer's group medical plan or Medicare.
General Employees Pension
Retirement – Mandatory contribution is 4% of base pay.
Normal Retirement Date: Age 59 and completion of 10 years of credited service.
Holidays
The City of Plantation observes eleven (12) paid holidays per year as declared by the City Council each year.
Personal Day
All full-time employees will be given the benefit of one (1) personal day per calendar year. Cannot be used until employed six (6) months; can not be carried over from one year to the next.
Sick Leave
13 days per year. Accrues 4 hours at end of each bi-weekly pay period. Maximum accrual is 480 hours.
Annual Leave
General Employees
1 – 5 years – 13 days per year
5 – 15 years – 19 ½ days per year
15 years or more – 26 days per year
Maximum Accrual is 240 hours. An employee is not entitled to use annual leave until employed 6 months.
Funeral Leave
3 days (8 hours each)
Jury Duty
Paid full salary – all fees received, excluding mileage must be turned into the City.
Educational Reimbursement
Employees will be entitled to a refund of their tuition and lab fees upon the successful completion of each approved course based on the following scale: (After one (1) year of employment)
Grade A.....................100 percent refund equal to the state fees charged
Grade B.....................75 percent refund equal to the state fees charged
Grade C.....................50 percent refund equal to the state fees charged
"Pass" in lieu of grade.....50 percent refund equal to the state fees charged
01
Which of the following best describes your level of education?
- High School or GED
- Some College
- Associates Degree
- Bachelors Degree
- Masters Degree
How many years of experience do you have working in a PC Tech/Support capacity?
- None
- Less than one year experience
- More than one year experience
- More than two years experience
- More than three years experience
- More than four years experience
- More than five years experience
Which of the following industry-standard Information Technology / PC Support / Networking / Cybersecurity certifications do you currently have? (Select all that apply)
- None
- CompTIA A
- CompTIA Network
- CompTIA Security
- CompTIA CySA
- CompTIA PenTest
- CompTIA CASP
- Cisco CCNA
- Cisco CCNP Security
- CEH
- CHFI
- GSEC
- OSCP
- CISM
- CISSP
This position requires all applicants to complete an on-site, 100-question multiple-choice assessment test related to PC Tech/Support topics. Are you willing to participate in this test?
- Yes
- No
This position requires obtaining an ITIL Foundation certification (current version) within one (1) year of hire date. Are you able to meet this requirement?
- Yes
- No
This position requires on-site work within the City of Plantation city limits. Remote or hybrid work arrangements are not offered. Are you able to meet this requirement?
- Yes
- No
Do you claim Veteran's Preference? (Check "no" if this does not apply.)
- Yes
- No
If you answered "Yes" to Veterans Preference above, did you attach your DD-214 - MEMBER 4 form, the Veterans' Preference Certification, FDVA form VP-1 and, if applicable, other certification forms. Please see Veterans Preference link on the Employment page for additional information. Failure to attach these documents will result in no Veterans Preference being given. (Check "NA" if this does not apply.)
- Yes
- No
- Not Applicable
- Required Question
Salary : $50,000