What are the responsibilities and job description for the Mass Transit Customer Serv Rep PT position at CITY OF PIGEON FORGE?
Nature of Work
This is clerical and limited administrative work assisting with the front desk operations and related activities for the City of Pigeon Forge Fun Time Mass Transit system. Activities associated with the job include greeting and assisting customers and visitors and providing information about Mass Transit operations, routes and schedules, selling daily and season passes and collecting and receipting all funds received. Additional activities include answering incoming calls, welcoming and greeting customers in a friendly and courteous manner, providing directions and information about local attractions and events, answering questions, etc. Job related duties require considerable knowledge of Mass Transit routes, fees and schedules, considerable knowledge of local attractions and events, good organizational, interpersonal and decision making skills, considerable experience working with the public (preferably in a public Mass Transit operation) and ability to consistently comply with all operations policies and procedures. Job performance is evaluated by the Mass Transit Office Manager and the Mass Transit Director through the review of adherence to departmental policies and procedures, knowledge of Mass Transit operations and local attractions and events, ability to create a positive and professional demeanor with Mass Transit patrons, accuracy of cash management responsibilities and organizational and decision making skills.
Illustrative Examples of Work
-Greets patrons entering the Mass Mass Transit department, provides assistance and/or directs them to the appropriate party.
-Answers incoming calls, provides needed information, takes messages and/or refers the caller to the appropriate party for further assistance.
-Receives and receipts cash from Mass Transit patrons and balances money transactions at the end of shift.
-Assists the Operations Supervisor with collecting, transporting and securing the daily fare box revenues and other end of the day duties as may be required at the closing of each shift.
-Completes all tasks as assigned by the Mass Transit Director, Administrative Assistant or Operations Supervisors.
-Provides information to the public about mass Mass Transit operations, area attractions and events, street routes, business locations, etc.
-Routes any complaints regarding mass Mass Transit operations to the appropriate supervisory personnel.
-Operates general office equipment including computer terminals, adding machines, telephones, FAX machines, copiers, etc.
-Sells day and season passes, provides receipts and maintains cash records for submission at the end of each shift.
-Performs related duties as required.
