UTILITY BILLING TECHNICIAN

The City of Pierre is looking for a motivated and skilled Utility Billing Technician to join the Finance team. This is a full-time position responsible for accurate and timely utility billing, as well as independently and proactively identifying and troubleshooting problems and customer concerns. This position performs the utility billing functions as well as playing a key role in customer service; maintains all meter and utility account records, energy assistance contracts, and processes utility service orders. This position also manages the Bright Energy Solutions Rebate Program. As a part of Finance, this position alternately balances registers and reviews and posts the daily bank deposit; as well as processes the online bank ACH file transfer as needed. This position requires strong systems, analysis, and customer service skills.

Utility Billing Technician

Finance

JOB SUMMARY

This position is responsible for overseeing all utility billing functions as well as playing a key role in customer service, including dealing with difficult customer inquiries and problems.

MAJOR DUTIES

• Assembles, prepares, calculates, and adjusts monthly utility bills. Process penalties on past due accounts. Assemble and mail disconnection notices. Send payment reminder calls/texts. Assemble list of past due accounts for disconnection.

• Maintains all Meter and Utility Account records in Meter data collection system and billing system.

• Process all service orders for new service and review and verify accuracy of account information.

• Process all service terminations and final billings.

• Enter and reconcile batch utility payments.

• Review and posts bank deposits.

• Processes online bank ACH file transfers.

• Prepares and files state and federal funding reports for the airport.

• Reviews and processes energy rebate applications.

• Assists customers in person and on the phone as needed.

• Maintains Energy Assistance Contracts with SD Department of Social Services.

• Processes annual storm drainage billing.

• Review new utility accounts.

• Attendance and accuracy is an essential function of this position.

• Performs related duties.

KNOWLEDGE REQUIRED BY THE POSITION

• Knowledge of modern office practices and procedures.

• Knowledge of city and departmental policies and procedures.

• Knowledge of computers and job-related software programs.

• Knowledge of utility billing policies and procedures.

• Skill in the provision of customer services.

• Skill in the maintenance of files and records.

• Skill in the use of such office equipment as a computer, scanner, fax machine, and copier.

• Skill in oral and written communication.

SUPERVISORY CONTROLS

The Finance Officer assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES

Guidelines include current utility rates and fees and city and department policies and procedures. These guidelines are generally clear and specific but may require some interpretation in application.

COMPLEXITY/SCOPE OF WORK

• The work consists of related technical duties. Frequent interruptions contribute to the complexity of the position.

• The purpose of this position is to perform technical duties related to the utility billing process. Successful performance contributes to the efficiency and effectiveness of that process.

CONTACTS

• Contacts are typically with coworkers, other city personnel, customers, bank representatives, printers, and the general public.

• Contacts are typically to exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS/ WORK ENVIRONMENT

• The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, or stooping. The employee occasionally lifts light and heavy objects.

• The work is typically performed in an office.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY

None.