Water Services - Utility Premise Specialist

About This Position

The City of Phoenix Water Services Department, one of the nation's largest and most innovative potable water utilities, delivers safe, reliable drinking water to 1.5 million customers across 540 square miles and provides wastewater services to more than 2.5 million residents in the Phoenix metropolitan area. Within this department, the Customer Services Division plays a vital role in supporting the community by ensuring customers receive timely, accurate, and professional assistance.

As a Utility Premise Specialist (Utilities Service Specialist*Water), you will be part of a team dedicated to delivering exceptional service and ensuring the accuracy of customer and property-related utility information. In this role, you will assist customers with starting and stopping water service, explaining municipal utility charges, setting up payment arrangements, completing bill adjustments, and issuing fieldwork orders when needed.

A key function of this position includes performing detailed reviews of utility rates and property records to ensure accounts are billed accurately and align with established municipal policies.

This position offers the opportunity to make a meaningful impact every day by helping customers access essential services while contributing to the accuracy, reliability, and overall effectiveness of a major public utility's operations.

Location: 305 W. Washington St., Phoenix, AZ 85003

IDEAL CANDIDATE

• Ability to multi-task in a fast-paced environment
• Ability to handle complex customer service requests
• Proficiency in navigating computer programs and database systems
• Excellent verbal communication and a desire to effectively listen and resolve customer concerns
• Commitment to continuous improvement, collaborative teamwork, and excellent customer service
• Bilingual in Spanish
  
  

SALARY

Pay Range: $20.51 to $31.82 per hour.

Hiring Range: $20.51 to $24.93 per hour.

Pay Range Explanation

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
  
  

Your job classification can be found in eCHRIS > Personal Details under your name, located in the top left section of the page.

The pay grade and classification/unit of your current position may be found by looking up your job title on the job description page.

Benefits

A comprehensive benefits package is offered which includes:

• Traditional pension with employer and employee contributions, click here for more details: Pension Information
• 401(a) and 457 plans with employer contributions
• Choice of generous medical HMO, PPO, or HSA/HDHP plans
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
• Wellness incentive of up to $720 annually
• Dental, vision, and life insurance options
• Employer paid long-term disability
• Free Bus/light rail pass
• Tuition reimbursement program up to $6,500 per year
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
• Federal Student Loan Forgiveness offered through Savi
  
  

For more details, visit: Unit 003 Benefits

Minimum Qualifications

• One year of customer service experience in a large customer contact center.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• For information regarding pre-screening and driving positions, click here.
• The City job description can be found here.
  
  

Preferred Qualifications

The minimum qualifications listed above, plus one year experience in/with:

• Utility industry operations
• Research and auditing
• Customer service
• Performing account reconciliations
• Utility rates and property records review experience
• Interpreting and applying rules, regulations, and policies
• Using computer systems to input, update, and retrieve data
• Resolving disputed billing issues
• Microsoft Office applications
• Customer Care & Billing (CC&B) systems or similar platforms
• Resolving complex billing and banking disputes in a call center or collections environment
• Analyzing and explaining account details, balances, and transactions to customers
  
  

RECRUITMENT DATES

Recruitment closes May 28, 2026. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

How To Apply

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

WE ARE HERE TO HELP

• Job interviews may be held by video or audio conference.
• If you are in need of computer resources, click here for free options.
• Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. Click here for more information.
• Explore other Employment Opportunities with the City of Phoenix.
• Subscribe to receive e-mail notifications about new employment opportunities.
• If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at (602) 495-5700 or by text at (800) 367-8939. You may also fill out and submit a Reasonable Accommodation Request Form.
  
  

REFERENCE

Utilities Service Spec, JC:01370, ID#61786, 05/14/2026, USM, RG, Benefits:003

Building the Phoenix of tomorrow.

#DoWorkThatMakesPhoenixWork

City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.