Secretary III - Neighborhood Services Department

About This Position

The Neighborhood Services Department (NSD) is dedicated to making Phoenix a community of desirable neighborhoods and helping residents access critical services and resources. To achieve these goals, NSD administers a number of programs that preserve, enhance, and engage communities across the City.

The Neighborhood Services Department has a vacancy for a Secretary III position. This position in the Director's Office supports the Administrative Secretary as well as NSD's Executive Level Staff. Primary duties involve a variety of support functions for all levels of staff and includes the following duties maintaining calendar activity; drafting, finalizing, and distributing correspondence; preparing agendas and taking minutes at meetings; ordering supplies; providing customer service in person and over the phone.

Considerable judgment and independent action are exercised in establishing or adapting work procedures to new situations. Demonstrates superior customer service, integrity, commitment to innovation, efficiency, and fiscally responsible activity, and maintains regular and reliable attendance.

The work schedule is Monday through Friday, and the hours may vary between 7:00 AM to 5:00 PM.

IDEAL CANDIDATE

• Excellent customer service skills.
• Strong written and oral communication
• Proficiency using advanced Microsoft Office functions in Word, Excel, and PowerPoint.
• Proficiency using word processing, spreadsheet, databases, and presentation software.
• Ability to handle multiple and conflicting work priorities.
• Ability to learn quickly, multitask well, prioritize effectively, and support Middle Managers and/or Executive level staff with effective communication skills.
• High proficiency using on-line meeting software (WebEX, Zoom, and Microsoft Teams) and using advanced Microsoft Office functions in Word, Excel, PowerPoint, SAP, and Adobe Pro is preferred.
  
  

SALARY

Pay Range: $21.02 to $29.58 per hour.

Hiring Range: $21.02 to $26.83 per hour.

Pay Range Explanation

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
• Promotions occur when the last two digits of the pay grade increase.
• Demotions occur when the last two digits of the pay grade decrease.
• Lateral transfers occur when there is no change to the last two digits of the pay grade.
• When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit.
  
  

Your job classification can be found in eCHRIS > Personal Details under your name, located in the top left section of the page.

The pay grade and classification/unit of your current position may be found by looking up your job title on the job description page.

Benefits

A comprehensive benefits package is offered which includes:

• Traditional pension with employer and employee contributions, click here for more details: Pension Information
• 401(a) and 457 plans with employer contributions
• Choice of generous medical HMO, PPO, or HSA/HDHP plans
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
• Wellness incentive of up to $720 annually
• Dental, vision, and life insurance options
• Employer paid long-term disability
• Free Bus/light rail pass
• Tuition reimbursement program up to $6,500 per year
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
• Federal Student Loan Forgiveness offered through Savi
  
  

For more details, visit: Unit 007 Benefits

Minimum Qualifications

• Three years of progressively responsible secretarial experience.
• Including training in typing and the use of modern office software and equipment.
• Other combinations of experience and education which meet the minimum requirements may be substituted.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• For information regarding pre-screening and driving positions, click here.
• The City job description can be found here.
  
  

Preferred Qualifications

The minimum qualifications listed above, plus:

• Two or more years of experience with meeting coordination and scheduling meetings.
• Three or more years of experience with customer service with the public and inter-governmental agencies.
• Experience with creating reports.
• Experience handling citizen complaints.
• Experience with Outlook scheduling/ calendaring.
• Experience providing support to staff or volunteers.
• Experience related to writing reports and documents.
• Experience using financial procurement systems, such as SAP/SRM.
• Experience using on-line meeting software (WebEX, Zoom, and Teams).
• Experience working in conjunction with other city departments, divisions, or agencies.
• Experience with travel arranging and processing travel reimbursements in systems such as SAP and Concur.
  
  

RECRUITMENT DATES

Recruitment closes May 27, 2026. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

How To Apply

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

WE ARE HERE TO HELP

• Job interviews may be held by video or audio conference.
• If you are in need of computer resources, click here for free options.
• Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. Click here for more information.
• Explore other Employment Opportunities with the City of Phoenix.
• Subscribe to receive e-mail notifications about new employment opportunities.
• If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at (602) 495-5700 or by text at (800) 367-8939. You may also fill out and submit a Reasonable Accommodation Request Form.
  
  

REFERENCE

Secretary III, JC:00330, ID# 61852, 05/21/2026, USM, GO, Benefits:007

Building the Phoenix of tomorrow.

#DoWorkThatMakesPhoenixWork

City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.