Secretary III - Information Technology Services Department/Management Services

About This Position

The City of Phoenix is honored to be recognized on the Forbes list of America's Best-In-State Employers 2025. This prestigious award is presented by Forbes and Statista Inc., the leading statistics portal and industry ranking provider.

With more than 14,000 employees working across 41 departments, the City of Phoenix offers opportunity for career growth and advancement. Whether you're an experienced professional or just starting your career, working in public service offers many rewards! Be a part of building the Phoenix of tomorrow.

The Secretary III will be responsible for completing a range of highly skilled administrative and varied clerical tasks, demonstrating a continuous effort to improve operations, streamline work processes, and work cooperatively to provide quality seamless customer service.

The key job duties of the position. Some areas of responsibility include, but are not limited to:

• Assist with answering ITS main phone line to assist customers with questions or concerns.
• Serve as the first point of contact for customers and internal city personnel coming to the office.
• Update multiple logs and records.
• Provide accurate and timely transmittal of information and messages (including mail).
• Assist with the preparation, review, and processing of travel for all staff within the assigned divisions.
• Assist with cable complaints.
• Order office supplies.
• Maintain manuals and updates resource materials.
• Maintain various email accounts within the department.
  
  

IDEAL CANDIDATE

• Ability to exercise judgment and act independently in establishing work procedures.
• Demonstrates proactiveness in researching and solving problems on their own.
• Explains methods used to keep their work organized.
• Knowledge of MS software (i.e., Word and Excel).
  
  

SALARY

Pay Range: $20.02 to $29.58 per hour.

Hiring Range: $20.02 to $26.83 per hour.

Pay Range Explanation

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
  
  

Internal Only: Please understand that this is pay grade 036. If selected, your salary offer will be based on the applicable promotion or demotion worksheet in accordance with the City Pay Ordinance.

• Promotions occur when the last two digits of the pay grade increase.
• Demotions occur when the last two digits of the pay grade decrease.
• Lateral transfers occur when there is no change to the last two digits of the pay grade.
• When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit.
  
  

Your job classification can be found in eCHRIS > Personal Details under your name, located in the top left section of the page.

The pay grade and classification/unit of your current position may be found by looking up your job title on the job description page .

Benefits

A comprehensive benefits package is offered which includes:

• Traditional pension with employer and employee contributions, click here for more details: Pension Information
• 401(a) and 457 plans with employer contributions
• Choice of generous medical HMO, PPO, or HSA/HDHP plans
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
• Wellness incentive of up to $720 annually
• Dental, vision, and life insurance options
• Employer paid long-term disability
• Free Bus/light rail pass
• Tuition reimbursement program up to $6,500 per year
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
• Federal Student Loan Forgiveness offered through Savi
  
  

For more details, visit: Unit 007 Benefits

Minimum Qualifications

• Three years of progressively responsible secretarial experience, including training in typing and the use of modern office software and equipment.
• Other combinations of experience and education which meet the minimum requirements may be substituted
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• For information regarding pre-screening and driving positions, click here .
• The City job description can be found here .
  
  

Preferred Qualifications

The minimum qualifications listed above, plus experience in/with the following:

• Processing travel requests and documents.
• Office Suites Word, Excel, PowerPoint.
• Supporting an IT organization.
• Customer service.
• Ordering supplies.
• Secretarial role(s).
  
  

RECRUITMENT DATES

Recruitment closes December 18, 2025. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

How To Apply

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

During the online application process, you will provide responses to questions regarding your experience and qualifications (the system allows copy/pasting into the answer fields). Information you provide in these questions should align to the information in your resume. Information not consistent with your resume may not be considered when determining your education and/or experience level.

WE ARE HERE TO HELP

• Job interviews may be held by video or audio conference.
• If you are in need of computer resources, click here for free options.
• Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. Click here for more information.
• Explore other Employment Opportunities with the City of Phoenix .
• Subscribe to receive e-mail notifications about new employment opportunities.
• If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at (602) 495-5700 or by text at (800) 367-8939 . You may also fill out and submit a Reasonable Accommodation Request Form .
  
  

REFERENCE

Secretary III, JC:00330, ID# 60193 , 12/15/2025, USM, JG, Benefits:007

Building the Phoenix of tomorrow.

#DoWorkThatMakesPhoenixWork

City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.