Public Information Officer - Aviation Department

About This Position

More than 51.6 million passengers traveled through Phoenix Sky Harbor International Airport in 2025, making us one of the busiest airports in the country in the nation's fifth largest city. Phoenix Sky Harbor is the largest of three airports in the Phoenix Airport System (Phoenix Sky Harbor, Deer Valley, and Goodyear airports) which is operated by the City of Phoenix Aviation Department and has an economic impact of more than $44 billion annually.

The City of Phoenix Aviation Department is seeking a Public Information Officer. The Public Information Officer position provides crucial support to the Aviation Department, fulfilling on-call duties in rotation; responding to customers on social media; tracking media coverage; producing videos for the department; communicating Aviation Department news through the official airport website, social media and newsletters; developing internal communications and assisting with crisis communication; writing articles for external publications; participating in recorded and telephone interviews with the media; and other areas related to public information as assigned.

The successful candidate can expect about 75% of their work tasks to entail public information officer duties, with the balance on tasks specific to video production. Completed video projects are frequently required on tight deadlines. Work hours are Monday through Friday, 8:00 AM - 5:00 PM. This position requires on-call duty after-hours in rotation with other public information staff.

The Essential Or Major Duties Of This Position Are

• Writing articles for the Web and external publications.
• Participating in videotaped and telephone interviews with the media.
• Providing basic graphic design backup using Photoshop and InDesign.
• Developing internal employee communications and assisting with crisis communication.
• Managing customer response through social media networks and generating content.
• Writing, reviewing, and editing news releases, newsletters, publications, and scripts.
• After hours on-call duties, including weekends and some holidays - no overtime, call-out pay or comp time.
• Responding to inquiries received from traditional media and the public through social media outlets.
• Researching, developing, writing, and coordinating conventional and social media campaigns and content.
• Tracking news coverage of the department, distributing articles, and maintaining the department's news clip files as assigned.
• Copyediting and proofing reports, newsletters, and similar documents created by other Aviation divisions for correct spelling and grammar.
• Assisting in writing, editing, and updating all content for official Aviation Department websites to communicate news externally and internally.
• Writing and producing videos, including web videos for social media, training videos, public service announcements, and promotional videos. This includes writing scripts, shooting, and editing videos, and managing workflow for contracted video projects.
  
  

IDEAL CANDIDATE

• Ability to develop internal employee communications.
• Ability to research, develop, write, and coordinate media campaigns.
• Ability to participate in recorded and telephone interviews with the media.
• Ability to manage customer response through social media networks and generate content.
• Ability to write and produce videos, including web videos, training videos, public service announcements, and promotional videos. This includes writing scripts, shooting, and editing videos.
• Ability to communicate orally with other employees, members of the media, other agencies, and the public by telephone, in a one-to-one, face-to-face setting, and in a group setting in the English language.
• Knowledge of graphic design principles and Adobe software programs such as Photoshop, InDesign, and Illustrator.
• Knowledge of video production, including web videos for social media, training videos, public service announcements, and promotional videos.
  
  

SALARY

Pay Range: $74,796.80 to $110,510;40 annually.

Hiring Range: $74,796.80 to $100,235.20 annually.

Pay Range Explanation

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
• Promotions occur when the last two digits of the pay grade increase.
• Demotions occur when the last two digits of the pay grade decrease.
• Lateral transfers occur when there is no change to the last two digits of the pay grade.
• When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit.
  
  

Your job classification can be found in eCHRIS > Personal Details under your name, located in the top left section of the page.

The pay grade and classification/unit of your current position may be found by looking up your job title on the job description page.

Benefits

A comprehensive benefits package is offered which includes:

• Traditional pension with employer and employee contributions, click here for more details: Pension Information
• 401(a) and 457 plans with employer contributions
• Choice of generous medical HMO, PPO, or HSA/HDHP plans
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
• Wellness incentive of up to $720 annually
• Dental, vision, and life insurance options
• Employer paid long-term disability
• Free Bus/light rail pass
• Tuition reimbursement program up to $6,500 per year
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
• Federal Student Loan Forgiveness offered through Savi
  
  

For more details, visit: Unit 007 Benefits

Minimum Qualifications

• Four years of responsible experience in journalism, mass media communications, or public relations.
• Bachelor's degree in journalism, mass media communications, public relations, advertising, marketing, or a related field.
• Other combinations of experience and education that meet the minimum requirements may be substituted.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• The following list is not all inclusive but are TSA general factors for disqualification of employment for working at Phoenix Sky Harbor International Airport. Other factors will be assessed that may also lead to disqualification. Qualified candidates should consider these factors when applying. Aviation Employment Disqualifiers.
• Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
• For information regarding pre-screening and driving positions, click here.
• The City job description can be found here.
  
  

Preferred Qualifications

The minimum qualifications listed above, plus:

• Experience reviewing and copyediting news releases, newsletters, publications, and scripts.
• Professional writing experience, including experience producing written documents using proper sentence structure, punctuation, and grammar.
• Experience using a content management system and web user interface to assist in editing and updating content for official department websites, including web maps.
• Experience using social media such as Facebook, Twitter, Instagram, YouTube, and other cutting-edge social sites to communicate and promote organizational news, events, and activities and to capture analytics.
  
  

RECRUITMENT DATES

Recruitment closes June 2, 2026. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

How To Apply

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

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• If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at (602) 495-5700 or by text at (800) 367-8939. You may also fill out and submit a Reasonable Accommodation Request Form.
  
  

REFERENCE

Public Information Officer, JC:06370, ID# 61355, 05/20/2026, USM, GO, Benefits:007

Building the Phoenix of tomorrow.

#DoWorkThatMakesPhoenixWork

City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.