Police Records Clerk - Strategic Information Bureau

About This Position

Are you ready to make a difference in your community and Rise to Serve? Join us in making a positive impact to ensure safety, uphold justice, and become a proud member of the Phoenix Police Department family! We're seeking dedicated individuals to join our elite Police department, where excellence, integrity, and community engagement are at the forefront of our mission. We are actively seeking community-focused individuals to partner with us and apply and become a Police Records Clerk for Phoenix, Arizona, the 5th largest city in the United States.

Record Processing Detail

Police Records Clerks respond to requests from Law Enforcement Agencies only. Responsibilities include processing requests for background checks, Brady Gun Law checks and urgent requests from law enforcement agencies, uploading Department Subpoenas and other high-level supplemental items and overseeing the Master Name Indexes, with over eleven million names. Employees must complete work timely and are responsible for daily/weekly goals. Employees utilize a computer and several law enforcement databases to track and process their work including SharePoint and the Microsoft Suite of products, RMS, CAD, ACIC, NCIC, MVD, and III.

Work location: Police Headquarters, 100 W Washington Street, Phoenix AZ 85003

Work Shift: 7:30am - 3:30pm Monday thru Friday with Holidays and Weekends off.

IDEAL CANDIDATE

• Possess strong customer service skills when handling potentially difficult circumstances.
• Ability to demonstrate proper English usage, grammar, sentence structure, punctuation, and spelling.
• Demonstrate the ability to follow verbal and written instructions.
  
  

SALARY

Pay Range: $22.61 to $33.41 per hour.

Hiring Range: $22.61 to $28.86 per hour.

Pay Range Explanation

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
• Promotions occur when the last two digits of the pay grade increase.
• Demotions occur when the last two digits of the pay grade decrease.
• Lateral transfers occur when there is no change to the last two digits of the pay grade.
• When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit.
  
  

Benefits

A comprehensive benefits package is offered which includes:

• Traditional pension with employer and employee contributions, click here for more details: Pension Information
• 401(a) and 457 plans with employer contributions
• Choice of generous medical HMO, PPO, or HSA/HDHP plans
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
• Wellness incentive of up to $720 annually
• Dental, vision, and life insurance options
• Employer paid long-term disability
• Free Bus/light rail pass
• Tuition reimbursement program up to $6,500 per year
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
• Federal Student Loan Forgiveness offered through Savi
  
  

For more details, visit: Unit 003 Benefits

Minimum Qualifications

• One year of clerical experience.
• Other combinations of experience and education that meet the minimum requirements may be substituted.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• Positions in the Police Department must meet the background standards that are appropriate to non-sworn positions. The general factors for disqualification are listed here.
• Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
• For information regarding pre-screening and driving positions, click here.
• The City job description can be found here.
  
  

Preferred Qualifications

The minimum qualifications listed above, plus experience:

• Providing customer service in fast-paced environment over the phone and in person.
• Processing, maintaining, and auditing confidential documentation.
• Working in law enforcement, the criminal justice field, or a similar environment.
• Using Microsoft Office.
• In general computer use such as email, internet for research purposes, and data entry.
  
  

RECRUITMENT DATES

Recruitment closes June 28 2026. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

How To Apply

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

WE ARE HERE TO HELP

• Job interviews may be held by video or audio conference.
• If you are in need of computer resources, click here for free options.
• Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. Click here for more information.
• Explore other Employment Opportunities with the City of Phoenix.
• Subscribe to receive e-mail notifications about new employment opportunities.
• If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at (602) 495-5700 or by text at (800) 367-8939. You may also fill out and submit a Reasonable Accommodation Request Form.
  
  

REFERENCE

Police Records Clk, JC:01210, ID# 61570, 06/16/2026, USM, MMN, Benefits:003

Building the Phoenix of tomorrow.

#DoWorkThatMakesPhoenixWork

City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.