Management Services Administrator - Organizational Integrity Bureau, Phoenix Police Department

About This Position

As valued members of the Phoenix Police Department, you strengthen our connection with the community through your daily service and professionalism. Your dedication upholds our highest standards and the proud traditions of this department. By continuing to embody our P.R.I.D.E. values - Protection, Responsibility, Integrity, Dedication, and Employee Excellence - you help drive our mission forward and shape the future of our organization.

Responsibilities

The Organizational Integrity Bureau is responsible for continuous improvement, accountability, and transparency, through projects, administrative reviews, audits, inspections, and adherence to compliance frameworks. The Management Services Administrator position will be responsible for:

• Overseeing an expansive project portfolio to ensure the timely delivery of multiple, simultaneous projects and City Council Action Items related to the Department's commitment to Continuous Improvement, while adhering to the Continuous Improvement Process.
• The day-to-day management of all Department policy updates and the quarterly policy review cadence.
• Liaising with Department Executives, the City Manager's Office, and City elected officials, preparing presentation materials for internal meetings and open community Policy Session Meetings.
• Liaising with Subject Matter Experts, across the Police Department, across City Departments, external partners, and other agencies.
• Managing a team comprised of thirteen sworn and professional staff, including Police Policy Writers (MAII), Police Research Analysts, Sergeants, and Detectives.
  
  

This is an in-person position located at the Phoenix Police Headquarters, 100 West Washington Street, Phoenix, AZ 85003

IDEAL CANDIDATE

• Demonstrated leadership within a public safety or similarly high-complexity environment.
• Proven success identifying and implementing solutions of complex problems, especially through competing and changing priorities.
• Demonstrated critical-thinking and problem-solving skills.
• Exceptional relationship-building skills at all organizational levels and across diverse stakeholder groups.
• Effective communication and listening skills with the ability to appropriately delegate tasks.
• Knowledge of legislative and labor processes.
• Ability to summarize complex data points and topics for executive review.
• Demonstrated understanding of best practices within a public safety environment.
  
  

SALARY

Pay Range: $117,000.00 - $160,202.00 annually.

Hiring Range: $117,000.00 - $138,632.00 annually.

Pay Range Explanation

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
• The City contributes 9% of salary into 457/401(a) plans with no matching required. $4,200/annual car allowance and $1,440/annual cell phone allowance.
• Promotions occur when the last two digits of the pay grade increase.
• Demotions occur when the last two digits of the pay grade decrease.
• Lateral transfers occur when there is no change to the last two digits of the pay grade.
• When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit.
  
  

Your job classification can be found in eCHRIS > Personal Details under your name, located in the top left section of the page.

The pay grade and classification/unit of your current position may be found by looking up your job title on the job description page.

Benefits

A comprehensive Middle Manager benefits package is offered which includes:

• Traditional pension with employer and employee contributions, click here for more details: Pension Information
• 401(a) and 457 plans with employer contributions
• Choice of generous medical HMO, PPO, or HSA/HDHP plans
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
• Wellness incentive of up to $720 annually
• Dental, vision, and life insurance options
• Employer paid long-term disability
• Free Bus/light rail pass
• Tuition reimbursement program up to $6,500 per year
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
• Federal Student Loan Forgiveness offered through Savi
  
  

For more details, visit: Middle Manager Benefits.

Minimum Qualifications

• Five years of experience in public administration or management including two years of supervisory experience.
• Bachelor's degree in administration, project management, organizational management, criminal justice, business, political science, or a related field.
• Other combinations of experience and education that meet the minimum requirements may be substituted.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• Positions in the Police Department must meet the background standards that are appropriate to non-sworn positions. The general factors for disqualification are listed here.
• Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
• For information regarding pre-screening and driving positions, click here.
• The City job description can be found here.
  
  

Preferred Qualifications

The minimum qualifications listed above, plus:

• Eight years of experience in public administration or management, including three years of direct supervisory experience.
• Master's degree in administration, project management, organizational management, criminal justice, business, political science, or a related field.
• Demonstrated experience with/in:
• Project/program management.
• Continuous improvement management experience.
• Experience with/in:
• Leading both sworn and civilian staff.
• Leading project teams.
• Presenting to executive staff and/or Council.
• Developing, creating, and implementing policy and training curriculum, compliance criteria, and frameworks.
• Project Management Professional (PMP) or similar certification.
  

RECRUITMENT DATES

Recruitment closes May 28, 2026. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

How To Apply

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

During this application process, you will be asked to respond to the open-ended question listed below. Due to the complexity of the request, it is recommended that you compose your answer outside the system and then copy and paste your response into the application. These questions are being used to do an initial review of candidates for recent and relevant experience related to this role. Please do not refer us to your resume in lieu of composing an answer.

• Describe your leadership philosophy and how it applies within a law enforcement environment.
• How do you build credibility with sworn personnel while maintaining independent professional judgment?
  
  

WE ARE HERE TO HELP

• Job interviews may be held by video or audio conference.
• If you are in need of computer resources, click here for free options.
• Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. Click here for more information.
• Explore other Employment Opportunities with the City of Phoenix.
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• If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at (602) 495-5700 or by text at (800) 367-8939. You may also fill out and submit a Reasonable Accommodation Request Form.
  
  

REFERENCE

Management Services Adm, JC:05360, ID# 61756, 5/14/26, USM, AW, Benefits:009

Building the Phoenix of tomorrow.

#DoWorkThatMakesPhoenixWork

City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.