Information Security Technical Writer and Documentation Specialist (IT Service Specialist) - ITS Department

About This Position

The City of Phoenix, Information Technology Services (ITS) Department provides enterprise-wide IT and supports departments' business solutions. Our business is in the City of Phoenix, which means the work our IT professionals do helps to improve lives of residents, businesses, and visitors to Phoenix!

The ITS Department is seeking Information Security Technical Writer and Documentation Specialist (IT Service Specialist) to join the Cyber Strategy and Planning team within the Information Security Office Division.

The Information Security Technical Writer and Documentation Specialist plays a key role in supporting the City of Phoenix Information Security program. This position is responsible for developing, maintaining, and revising information security policies, standards, procedures, technical documentation, reports, training materials, and communication assets across multiple digital channels to ensure information remains accurate, consistent, compliant, and aligned with organizational requirements. The Information Security Technical Writer and Documentation Specialist must be able to translate complex cybersecurity and technical concepts into clear, accessible, and user-friendly content for City staff and Phoenix residents as it supports both internal and external communications. This role works closely with management, engineers, technical staff, and subject matter experts to gather and interpret technical information related to security technologies, services, and operational processes.

The IT Technical Writer and Documentation Specialist is responsible for researching industry standards, regulatory requirements, and security frameworks to inform the development of organizational policies and documentation. This role coordinates, tracks, and manages documentation deliverables to ensure timely completion of operational commitments. Additionally, this role will maintain documentation templates, style guides, and version control practices to uphold consistency, accuracy, and quality across all organizational materials. This role requires a candidate that demonstrates strong independent initiative, exceptional collaboration skills, meticulous attention to detail, and the ability to anticipate operational questions, business impacts, and user needs within a large and diverse municipal environment. This position will report to the Cyber Strategy & Planning Manager.

Telework Work Eligibility, Conditions, And Requirements

• This position is eligible for a hybrid telework schedule of up to five days per week after the first 90 days of employment, contingent upon performance, attendance, and approval from the Chief Information Security Officer (CISO).
• The role requires flexibility to attend in person meetings or trainings at a designated City work location as operational needs arise. This may include midday, or same day requests to report onsite as operational needs arise.
• Preference will be given to candidates residing locally or within the state of Arizona; however candidates willing to relocate by the time of hire are also encouraged to apply.
  

IDEAL CANDIDATE

• Proficiency with Microsoft Office products, including Word, PowerPoint, Excel, and Visio.
• Familiarity with information security frameworks and standards such as NIST, CIS Controls, ISO/IEC 27001/27002, and PCI DSS.
• Possesses advanced expertise in technical writing, editing, proofreading, and industry-standard documentation practices.
• Demonstrates working knowledge of end-to-end documentation lifecycle management, including version control, formatting standards, and style consistency.
• Maintains a solid understanding of information security terminology, governance principles, operational processes, and recognized security standards.
• Ability to apply business communication principles and professional correspondence best practices.
• Exhibits strong research and analytical capabilities, including source validation and information verification techniques.
• Communicates complex technical and cybersecurity concepts clearly and effectively to both technical and non-technical audiences.
• Possesses strong organizational skills with the ability to manage multiple assignments, competing priorities, deadlines, and deliverables within a fast-paced environment.
• Builds effective, collaborative working relationships with technical teams, leadership, and business stakeholders.
• Translates complex technical and cybersecurity subjects into clear, user-focused documentation and guidance materials.
• Demonstrates exceptional attention to detail, ensuring accuracy, professionalism, and consistency amid evolving operational demands.
• Adapts quickly to shifting priorities, emerging issues, and changing business requirements.
• Works independently while contributing effectively within a collaborative team setting.
• Produces high-quality documentation aligned with organizational standards, strategic objectives, and business needs.
  
  

SALARY

Pay Range: $69,201.60 to $97,364.80 annually.

Hiring Range: $69,201.60 to $88,316.80 annually.

Pay Range Explanation

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
  
  

Benefits

A comprehensive benefits package is offered which includes:

• Traditional pension with employer and employee contributions, click here for more details: Pension Information.
• 401(a) and 457 plans with employer contributions.
• Choice of generous medical HMO, PPO, or HSA/HDHP plans.
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan.
• Wellness incentive of up to $720 annually.
• Dental, vision, and life insurance options.
• Employer paid long-term disability.
• Free Bus/light rail pass.
• Tuition reimbursement program up to $6,500 per year.
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days.
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period.
• Federal Student Loan Forgiveness offered through Savi.
  
  

For more details, visit: Unit 007 Benefits

Minimum Qualifications

• One year of experience using information technology desktop tools and/or business applications and/or systems analysis.
• Or completion of a designated training program.
• Or graduation from a recognized technical/programming school or junior college.
• One year experience in customer service.
• Other combinations of experience and education that meet the minimum requirements may be substituted.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
• For information regarding pre-screening and driving positions, click here.
• The City job description can be found here.
  

Preferred Qualifications

The minimum qualifications listed above, plus:

• Three or more years of professional technical writing, editing, or documentation experience within enterprise environments.
• Two or more years of experience supporting information security, information technology, governance, risk, and/or compliance programs.
• Experience with/in:
• Documentation lifecycle management, including version control, formatting standards, and style consistency.
• Developing, maintaining, or revising information technology and information security policies, standards, procedures, and operational documentation.
• Supporting enterprise governance, compliance, audit, risk management, or information security initiatives.
• Microsoft SharePoint, including document management, collaboration, and content publishing capabilities.
• Proving support to large enterprise, municipal, government, or highly regulated environments.
• Security , CISSP, or other nationally recognized information security certifications are preferred.
• Bachelor's degree in Computer Science, Information Technology, Engineering, Mathematics, Communications, Technical Writing, or a related field are preferred.
  

RECRUITMENT DATES

Recruitment closes July 26, 2026. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

How To Apply

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

During the online application process, you will provide responses to questions regarding your experience and qualifications (the system allows copy/pasting into the answer fields). Information you provide in these questions should align to the information in your resume. Information not consistent with your resume may not be considered when determining your education and/or experience level.

• Describe your experience working within a security framework (e.g. NIST 800-53). Include your years of experience.
• List the current cybersecurity certifications you possess including the certificate number. If you are in the process of obtaining a certification, please list the estimated completion date.
  
  

WE ARE HERE TO HELP

• Job interviews may be held by video or audio conference.
• If you are in need of computer resources, click here for free options.
• Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. Click here for more information.
• Explore other Employment Opportunities with the City of Phoenix.
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• If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at (602) 495-5700 or by text at (800) 367-8939. You may also fill out and submit a Reasonable Accommodation Request Form.
  
  

REFERENCE

Info Tech Service Specialist, JC:09840, ID# 62368, 07/09/26, USM, VM, Benefits:007

Building the Phoenix of tomorrow.

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City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.