Facilities Support Services Aide - Public Works

The Public Works Department is committed to enhancing the standard of living in Phoenix through the effective provision of exceptional solid waste, fleet, facilities, and energy management services. The Facilities Division is seeking a Support Services Aide to support various tasks such as complex clerical, accounting, dispatching, and inventory work, along with delivering excellent customer service.

The Facilities Support Services Aide's responsibilities include:

• Creating and maintaining computerized databases, updating multiple spreadsheets, and processing invoices.
• Inputting work orders in SAP from customers via phone or email for the more than 1200 facilities across 500 properties.

The position will provide administrative support functions, which include:

• Answering phone calls from internal and external customers,
• Receiving, writing, and processing e-mails, inputting information into a database,
• Tracking staff time and work completion, processing monthly invoices for services delivered, working in Microsoft Word and Excel, and other administrative tasks that are required for the daily operation of the section.

Will possess:

• Effective oral and written communication.

Ability to:

• Maintain flexibility to prioritize a heavy workload.
• Work independently and cooperatively with others in a team.

Pay Range: $18.60 - $35.08 per hour.

Hiring Range: $18.60 - $28.86 per hour.

Pay Range Explanation:

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

Internal Only: Please understand that this is pay grade 343. If selected, your salary offer will be based on the applicable promotion or demotion worksheet in accordance with the City Pay Ordinance.

• Promotions occur when the last two digits of the pay grade increase.
• Demotions occur when the last two digits of the pay grade decrease.
• Lateral transfers occur when there is no change to the last two digits of the pay grade.
• When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit.

Your job classification can be found in eCHRIS > Personal Details under your name, located in the top left section of the page.

The pay grade and classification/unit of your current position may be found by looking up your job title on the job description page.

A comprehensive benefits package is offered which includes:

• for more details: Pension Information
• 401(a) and 457 plans with employer contributions
• Choice of generous medical HMO, PPO, or HSA/HDHP plans
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
• Wellness incentive of up to $720 annually
• Dental, vision, and life insurance options
• Employer paid long-term disability
• Free Bus/light rail pass
• Tuition reimbursement program up to $6,500 per year
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
• Federal Student Loan Forgiveness offered through Savi

For more details, visit: Unit 003 Benefits

• Two years of responsible clerical work experience which provides the ability to maintain a variety of financial and related records, perform basic mathematical computations, operate base radios/telephone equipment, order and dispense supplies and materials, and deal with the public.
• Other combinations of experience and education that meet the minimum requirements may be substituted
• All finalists for positions are subject to a criminal background check applicable to the department or position.
For information regarding pre-screening and driving positions,
• .
• The City job description can be found here.

The minimum qualifications listed above, plus:

Experience in/with:

• Working with Microsoft Excel, Word, Publisher and Outlook.
• Providing quality customer service in person, over the phone, and to the public.
• Clerical work including computer/data entry, multi-phone lines, ordering and invoicing.
• Records management, including maintaining paper and electronic files in Excel.
• Communicating with staff and public using basic radios and/or telephones.
• Using SAP/SRM or similar business management software programs to order supplies and inventory management.
• Proof reading & editing documents.

Recruitment closes December 12, 2025. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

• Job interviews may be held by video or audio conference.
If you are in need of computer resources,
• for free options.
Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance.
• for more information.
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• If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at (602) 495-5700 or by text at (800) 367-8939. You may also fill out and submit a Reasonable Accommodation Request Form.

Support Services Aide, JC:71320, ID# 59954, 12/8/25, USM, AJ, Benefits:003

Building the Phoenix of tomorrow.

#DoWorkThatMakesPhoenixWork

City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.