Caseworker III - Landlord Tenant Program Manager

About This Position

The City of Phoenix Human Services Department (HSD) enhances the health, wellness, and quality of life for Phoenix residents by providing a comprehensive array of services to help people meet emergency, short, and long-term needs; and to help every individual reach their highest level of self-sufficiency. HSD offers a wide variety of programs for children, adults, and families at numerous locations throughout the city. There are three family services centers that provide emergency assistance and case management services to individuals and families in need.

The Human Services Department is seeking a dedicated professional to join their team as a Caseworker III. This position is responsible for the Landlord and Tenant Program. Primary responsibilities of this position include providing oversight for Landlord and Tenant Counselors as they provide education on the Landlord Tenant Residential Act and the Mobile Home Act. This role also includes providing community outreach and facilitating education workshops.

Essential Skills Needed For This Position Include

• Supervisory experience and experience working with community partners.
• Strong computer skills and a working knowledge of PowerPoint and other Microsoft Office applications is necessary.
  
  

This position works some evenings and weekends and requires a person who thrives in a fast-paced environment and can manage stressful situations with competing deadlines in an accurate and efficient manner. This position will also require independent initiative and judgment.

IDEAL CANDIDATE

• Knowledge of community resources.
• Ability to work with a diverse group of individuals.
• Ability to create and maintain a positive work environment which encourages input and feedback from those being supervised.
  
  

SALARY

Pay Range: $66,185.60 - $102,668.80 annually.

Hiring Range: $66,185.60 - $76,627.20 annually.

Pay Range Explanation

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
• Promotions occur when the last two digits of the pay grade increase.
• Demotions occur when the last two digits of the pay grade decrease.
• Lateral transfers occur when there is no change to the last two digits of the pay grade.
• When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit.
  
  

Your job classification can be found in eCHRIS > Personal Details under your name, located in the top left section of the page.

The pay grade and classification/unit of your current position may be found by looking up your job title on the job description page.

Benefits

A comprehensive benefits package is offered which includes:

• Traditional pension with employer and employee contributions, click here for more details: Pension Information
• 401(a) and 457 plans with employer contributions
• Choice of generous medical HMO, PPO, or HSA/HDHP plans
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
• Wellness incentive of up to $720 annually
• Dental, vision, and life insurance options
• Employer paid long-term disability
• Free Bus/light rail pass
• Tuition reimbursement program up to $6,500 per year
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
• Federal Student Loan Forgiveness offered through Savi
  
  

For more details, visit: Unit 007 Benefits

Minimum Qualifications

• Three years of case management or counseling experience in a recognized social service agency,
• Including some lead or supervisory experience.
• Bachelor's degree in social work, business, or related field.
• Other combinations of experience and education that meet the minimum requirements may be substituted.
• Employees in this classification who are skilled in a second language may be called upon to utilize that skill in the routine performance of their duties
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• This position requires the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
• For information regarding pre-screening and driving positions, click here.
• The City job description can be found here.
  

Preferred Qualifications

The minimum qualifications listed above, plus:

• Experience with gathering information, statistics, and report writing.
• Experience building, coordinating, and maintaining community and agency partnerships.
• Experience with marketing efforts.
• Experience with community outreach and marketing.
• Fluent in reading, writing, and speaking the Spanish language is desired.
• Experience in creating and presenting training and/or community outreach programs.
  
  

RECRUITMENT DATES

Recruitment closes May 18, 2026. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

How To Apply

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

WE ARE HERE TO HELP

• Job interviews may be held by video or audio conference.
• If you are in need of computer resources, click here for free options.
• Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. Click here for more information.
• Explore other Employment Opportunities with the City of Phoenix.
• Subscribe to receive e-mail notifications about new employment opportunities.
• If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at (602) 495-5700 or by text at (800) 367-8939. You may also fill out and submit a Reasonable Accommodation Request Form.
  
  

REFERENCE

Caseworker III, JC:07090, ID# 61658, 05/11/26, USM, DB, Benefits:007.

Building the Phoenix of tomorrow.

#DoWorkThatMakesPhoenixWork

City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.