What are the responsibilities and job description for the Shelter Services Administrator position at City of Philadelphia?

WHO WE ARE

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What We Offer:

Impact - The work you do here matters to millions.

Growth - Philadelphia is growing, why not grow with it?

Diversity & Inclusion - Find a career in a place where everyone belongs.

Benefits - We care about your well-being.

The City of Philadelphia is a Public Service Loan Forgiveness Program qualified employer.

Learn more here: https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service

Equal Access to Civil Service Testing

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov. For more information, go to: www.phila.gov/humanrelations

The City of Philadelphia is committed to ensuring access to Civil Service examinations by providing appropriate accommodation for candidates with documented medical or religious reasons. Candidates may request accommodation for a Civil Service examination by contacting the Office of Human Resources (OHR) at 215-686-2350 or by email at janine.labletta@phila.gov. The accommodation process is interactive and requires cooperation and communication between the applicant and OHR. Decisions will be made on a case-by-case basis using the required documentation that is submitted. Requests are to be made in a timely manner prior to the scheduled date of the Civil Service examination.

Only an on-line application will be accepted for this exam. Paper applications will not be accepted.

Computers are available in the 3-1-1 Walk-In Center located in Room 167 of City Hall (Weekdays from 9 AM to 5 PM) and at your local Philadelphia Free Library branch.

For inquiries regarding City employment, contact the Office of Human Resources Monday through Friday between 8 AM and 4 PM by telephone at 215-686-0880 or by email at hrhelpdesk@phila.gov

Information concerning employment with the City of Philadelphia may be found at:

work.phila.gov
https://www.phila.gov/departments/office-of-human-resources/jobs/civil-service-faqs/
www.facebook.com/PhilaOHR
www.twitter.com/PhilaOHR
www.youtube.com/@PhilaOHR
www.linkedin.com/showcase/philahr

General Definition

This is administrative social work directing and monitoring housing and sheltering service operations for homeless persons in the city or directing an emergency housing and relocation services program. The employee in this class directs, through subordinate supervisors, both direct and contracted social case management and support services activities coordinating the placement of homeless persons into shelters, public housing and private homes and directs subordinate supervisors in monitoring shelter providers to ensure the safety and welfare of homeless clients and compliance with relevant standards and funding requirements. The employee may also direct, through subordinate supervisors, emergency placement of homeless persons and adults, handicapped persons, and families and individuals with specialized housing needs in City shelters, public housing and private homes.
Work includes coordinating emergency relocating of clients, reviewing and determining appropriate placement methods and procedures, and counseling and referral services to be provided to clients. Contact with clients, public and private housing authorities, contracted service providers and City agencies and departments is a significant aspect of the work. Work is performed under the direction of a higher-level administrator.

CONTACT INFORMATION

The analyst responsible for reviewing applications and additional documentation for this job opportunity is

Hamid Bertal
Senior Human Resources Analyst
City of Philadelphia - Office of Human Resources
1401 JFK Blvd., Room 1530
Philadelphia, PA 19102

Phone: 215-686-2382
Fax: 215-686-0861
Email: Hamid.Bertal@Phila.gov

For all other inquiries please contact Customer Service at 215-686-0880 or email hrhelpdesk@phila.gov

Notes to Applicants and Projected Exam Information

ELIGIBLE LIST

DEPARTMENTAL-ONLY PROMOTIONAL: Only a departmental promotional eligible list for the Office of Homeless Services will be established as a result of this examination.

Candidates who pass the exam and are placed on the civil service list will be retained on the list for a minimum of one year and a maximum of two years after the establishment of the Eligible List.

PREFERENCE FOR PHILADELPHIA RESIDENTS

Candidates who have maintained a bona fide residence in Philadelphia for at least one year prior to the date of the civil service examination shall have priority over all other people receiving an identical test score.

To receive such preference, candidates must respond to the question regarding residence later in this form. The response on this application will be used to determine eligibility for preference for residents. Documentation of residence may be required if there is any question as to whether you meet the residency preference requirements.

If an applicant does not respond to the appropriate residence question, it will be assumed that the applicant does not qualify for residence preference. Eligibility for residence preference must be determined by the date of the test administration. No requests for residence preference will be granted after the test administration.

IF A Training and Experience Evaluation (T&E) IS HELD:

Applicants will be evaluated and scored based upon their training and experience credentials. Applicants will not be asked to appear to take a scheduled examination.

Scores in the Training and Experience Evaluation will be based on documentation of education and experience provided by the candidate. To receive full credit for your education and experience, you should submit all relevant documentation including college transcripts, licenses, certifications, paid out of class documentation, etc. and provide a detailed description of your education, experience, and credentials.

IF A Computer Based Multiple Choice exam IS HELD:

This examination will be scheduled for November 18, 2026. Please note that this examination date is subject to change.

Candidates will need access to a desktop computer or laptop with a webcam and internet access to take the written examination. Candidates will need to be able to operate computerized software proficiently and independently.

If you do not have access to a desktop computer or laptop with a webcam and internet access, or cannot operate computerized software proficiently and independently, please contact Hamid Bertal atHamid.Bertal@phila.gov and alternative arrangements will be made for you to take this examination.

An Eligible List will be established the week of November 30, 2026. Please note that this date may change.

TEST REVIEW:
IF A Training and Experience Evaluation (T&E) IS HELD:

In accordance with Civil Service Regulation 9.091D, candidates may review their answer sheets and other test papers to determine if they have been scored correctly or if there has been an irregularity in the administration of the examination. Candidates will have 30 days after the results have been mailed to review their test and to file a written appeal. Call 215 686-0880 if you wish to schedule a test review.

IF A Computer Based Multiple Choice exam IS HELD:

In accordance with Civil Service Regulation 9.091B, candidates will have 30 days after the results have been mailed to review their test and to file appeals to the key answers. Call 215-686-0880 if you wish to schedule a Test Review.

Level of Education Required

College

Minimum Acceptable Training and Experience

The following statement represents the minimum training and experience standards which will be used to admit or reject applicants for tests.

ANTICIPATED ELIGIBILITY
Candidates who meet all eligibility requirements within 6 months of the application deadline (April 25, 2027) will be admitted to this examination. Successful candidates will be placed on the eligible list but may not be hired or promoted until all requirements have been satisfied.

1. CIVIL SERVICE STATUS:
Presently employed by the City of Philadelphia with permanent Civil Service status in the Office of Homeless Services with a performance rating of Satisfactory or higher.

AND

2. EDUCATION:

Completion of a master's degree program at an accredited college or university with major course work in social work, psychology, educational counseling or a related field.

AND

3. GENERAL EXPERIENCE:
Four years of administrative analysis, program monitoring, or social work experience, two years of which has been at the full performance level.

AND

4. SPECIFIC EXPERIENCE:

Two years of experience supervising social workers or social service program analysts engaged in either the provision of shelter services for homeless persons; the monitoring and evaluation of contracted shelter providers of homeless persons to ensure compliance to relevant standards and requirements; or performing a variety of counseling, referral, placement and/or adoptive functions.

OR
Any equivalent combination of education and experience determined to be acceptable by the Personnel Department that has included the education and the specific experience described above.

PHYSICAL AND MEDICAL REQUIREMENTS:

Ability to physically perform the duties and to work in the environmental conditions required of a position in this class.

TRANSCRIPT, LICENSES, REGISTRATIONS AND CERTIFICATION REQUIREMENTS

Candidates MUST submit a copy of their official college or university transcript(s) indicating completion of the educational requirement and all required licenses, registrations or certifications at the time of application. Transcripts MUST indicate conference of the appropriate degree. Candidates with a degree from foreign colleges or universities must submit proof of degree as certified by a professional evaluation service.

Candidates MUST submit a copy of their license, registration or certification.

If you have ever submitted a paper transcript, license, registration or certification for any City of Philadelphia civil service examination, you have to submit another document

Option 1 - Upload a paperless transcript, license, registration or certification – One time only!

You may upload documents into your account and attach a document with this application. Once the document is uploaded to your account, it may be attached to all future applications. Attaching your document will save you time and money if you apply for an examination in the future, and you will be assured that your transcript cannot be misplaced.

Your documents should be uploaded and attached to your application before it is submitted. They cannot be uploaded or added to your application electronically after your application has been submitted.

Option 2 – Submit a paper transcript, license, registration or certification – Separate document required for each application

If you submit a paper copy of a transcript, license, registration or certification, the document will be used for this application only. You will have to submit documents again whenever you apply for an examination in the future. Paper documents will not be retained and will not be returned to applicants.

Mailing address for paper transcript and other required materials

For all other inquiries please contact Customer Service at 215-686-0880 or email hrhelpdesk@phila.gov

Benefits:

Vacation & Paid Time Off, Pension Plan, Health Insurance

Salary : $90,141 - $115,889

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Shelter Services Administrator

What are the responsibilities and job description for the Shelter Services Administrator position at City of Philadelphia?

General Definition

Notes to Applicants and Projected Exam Information

Level of Education Required

Minimum Acceptable Training and Experience

What is the career path for a Shelter Services Administrator?

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