Network & Support Manager

Join the City of Pharr as a Full-Time Network & Support Manager and immerse yourself in a dynamic work environment located in the heart of Pharr, TX. This onsite role offers an exciting opportunity to lead innovative projects that directly enhance our community. You will empower your team to solve complex problems while creating solutions that prioritize customer satisfaction. As a vital part of our energetic and forward-thinking culture, you’ll collaborate with diverse stakeholders to implement cutting-edge technology initiatives.

With a competitive salary of $65,000 per year, this position not only rewards your expertise but also positions you as a key player in transforming our local services. As a team member you'll be able to enjoy benefits such as Medical, Dental, Vision, Paid Time Off, and Retirement. Embark on a fulfilling career where you can make a significant impact while growing professionally in a supportive and engaging atmosphere.

What's your day like?

The Full-Time Network & Support Manager at the City of Pharr plays a pivotal role in overseeing the Network & Support division, ensuring regular attendance and hands-on presence at all City facilities. This position involves managing a dedicated team while providing comprehensive network management and administration to enhance system efficiency and business continuity. You'll be involved in network design assessments, working closely with the Broadband team on city-wide fiber optic networks, and managing work orders to track and resolve technical issues. Furthermore, you will coordinate installations and support for communication equipment, oversee private and public wireless networks, and deliver routine performance reports.

As a technical advisor, you’ll assist various departments with technology solutions, develop best practices, and manage projects from inception to completion, all while offering exceptional user support and training. Additionally, flexibility for on-call assignments ensures that critical functions remain supported after hours, making this a dynamic and impactful role in our organization.

What matters most

To excel as a Full-Time Network & Support Manager at the City of Pharr, candidates must possess a robust set of skills and knowledge essential for navigating the complexities of network management. Proficiency in broadband infrastructure technologies, including fiber optics and wireless solutions, is crucial, alongside a strong grasp of networking concepts such as IPv4/IPv6, VLANs, and routing. Familiarity with telecommunication systems like VoIP/PBX configuration and call routing will bolster your effectiveness in this role. Key skills include designing and maintaining secure, scalable networks, utilizing monitoring tools to evaluate system performance, and conducting project management with precision. The ability to supervise and develop technical staff, provide exceptional customer service, and prepare comprehensive reports and documentation is vital.

Successful candidates will also demonstrate strong analytical skills, effective communication across various audiences, and an aptitude for managing critical tech projects while remaining calm under pressure.

Knowledge and skills required for the position are:

Knowledge

• Knowledge of broadband infrastructure technologies, including fiber, wireless, and last-mile solutions.
• Knowledge of networking concepts: IPv4/IPv6. subnetting, VLANs, routing, and QoS.
• Knowledge of telecommunication systems: SIP, DIDs, VoIP/PBX configuration, and call routing.
• Knowledge of applicable policies, standards, and regulatory requirements related to computer systems in municipal sector.

Skills

• Designing, implementing, and maintaining secure and scalable networks.
• Using monitoring tools to track system performance, reliability, and capacity.
• Project management, including planning, coordination, and vendor/contract oversight.
• Supervising, training and developing technical staff.
• Providing technical support, troubleshooting, and excellent customer service.
• Preparing clear and accurate reports, documentation, and technical policies.
• Capable of working in a fast-paced environment and effectively manage tasks/projects.

Abilities

• Ability to plan, coordinate, and lead technology projects from design to implementation.
• Ability to analyze complex systems, assess risks, and recommend effective solutions.
• Ability to apply change management processes when implementing new technologies or modifications.
• Ability to collaborate effectively with consultants, vendors, agencies, and internal departments.
• Ability to communicate clearly with both technical and non-technical audiences.
• Ability to balance enterprise-wide technology goals with departmental needs.
• Ability to respond to critical issues and support on-call requirements to maintain business continuity.
• Ability to prepare reports, business correspondence and procedure manuals.
• Able to work effectively under pressure and stringent schedules and produce accurate and satisfactory results.
• Able to communicate effectively, at all levels, both orally and in writing.

Join our team today!

If you think this role will suit your needs, great! Applying is a piece of cake. Good luck - we're excited to meet you!

Must pass a thorough criminal background check due to the sensitivity of the information handled by this position.

Salary : $65,000