What are the responsibilities and job description for the Utility Clerk position at City of Petal, Mississippi?
Company Description The City of Petal, known as the “Friendly City,” is a municipal government dedicated to serving residents and local businesses with accessible and transparent services. The city’s online hub provides information on departments, utility bill payments, public meetings, and official records. City of Petal staff work collaboratively to support community needs, efficient service delivery, and responsive local governance. Team members are encouraged to contribute to a positive, courteous environment that reflects the city’s welcoming reputation.
Role Description The Utility Clerk is a full-time, on-site position located in Petal, MS. This role is responsible for assisting residents and customers with utility services, including accepting payments, answering account inquiries, and explaining billing and service policies in a clear and respectful manner. Daily tasks include processing utility applications, updating customer records, managing account changes, and reconciling payment transactions to ensure accuracy. The Utility Clerk responds to phone, email, and in-person inquiries, coordinates with other city departments as needed, and helps resolve service issues in a timely, professional way. Additional responsibilities may include preparing routine reports, maintaining organized files, and supporting office operations as assigned.
Qualifications
Role Description The Utility Clerk is a full-time, on-site position located in Petal, MS. This role is responsible for assisting residents and customers with utility services, including accepting payments, answering account inquiries, and explaining billing and service policies in a clear and respectful manner. Daily tasks include processing utility applications, updating customer records, managing account changes, and reconciling payment transactions to ensure accuracy. The Utility Clerk responds to phone, email, and in-person inquiries, coordinates with other city departments as needed, and helps resolve service issues in a timely, professional way. Additional responsibilities may include preparing routine reports, maintaining organized files, and supporting office operations as assigned.
Qualifications
- Strong Communication and Customer Service skills, with the ability to interact professionally with a diverse public.
- Experience in Sales or front-desk/point-of-service environments, with comfort handling payments and account inquiries.
- Ability to provide Training or guidance to customers on billing procedures, forms, and service options as needed.
- Proficiency with Microsoft Excel and basic office software for data entry, recordkeeping, and reporting.
- High school diploma or equivalent; prior experience in municipal services, utilities, or administrative support is preferred.
- Strong attention to detail, reliability in handling confidential information, and ability to manage multiple tasks in a fast-paced office.
- Ability to work on-site during standard business hours and collaborate effectively with coworkers and supervisors.