What are the responsibilities and job description for the Municipal Associate - Outside Services position at City of Pelham?
The Outside Services position is responsible for various tasks including providing excellent customer service to ensure a positive experience for golfers.The list is not intended to be all-inclusive nor exclusive but is intended to provide examples of typical duties performed.
To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving - Identifies and resolves problems in a timely manner;
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs;
Team Work - Exhibits objectivity and openness to others' views; Contributes to building a positive team spirit;
Leadership - Inspires respect and trust;
Ethics - Works with integrity and ethically; Upholds organizational values;
Organizational Support - Follows policies and procedures;
Dependability - Takes responsibility for own actions;
Professionalism - Treats others with respect and consideration regardless of their status or position;
Quality - Looks for ways to improve and promote quality. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience
High School/GED
Certificates And Licenses
This position does not require any certifications or licenses
Language Ability
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees.
Reasoning Ability
Ability to solve practical problems and deal with several variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills
To perform this job successfully, an individual should have knowledge of Word Processing software.Supervisory Responsibilities:
This position does not have any supervisory responsibilities.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.
- Friendly customer service.
- Assist golfers with bags upon arrival and departure.
- The cleaning and restocking of golf carts.
- Picking up range balls from the driving range.
- Must be able to work weekdays, weekends and holidays.
To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving - Identifies and resolves problems in a timely manner;
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs;
Team Work - Exhibits objectivity and openness to others' views; Contributes to building a positive team spirit;
Leadership - Inspires respect and trust;
Ethics - Works with integrity and ethically; Upholds organizational values;
Organizational Support - Follows policies and procedures;
Dependability - Takes responsibility for own actions;
Professionalism - Treats others with respect and consideration regardless of their status or position;
Quality - Looks for ways to improve and promote quality. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience
High School/GED
Certificates And Licenses
This position does not require any certifications or licenses
Language Ability
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees.
Reasoning Ability
Ability to solve practical problems and deal with several variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills
To perform this job successfully, an individual should have knowledge of Word Processing software.Supervisory Responsibilities:
This position does not have any supervisory responsibilities.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.