Administrative Assistant II - Information Technology

LOCATION: City of Pasco, WA (on-site)

SALARY: $30.55 – $36.67, depending on qualifications

JOB TYPE: Regular, Full-Time

UNION STATUS: Non-union

FLSA STATUS: Non-Exempt

WORK SCHEDULE: Monday – Friday, 8:00 AM – 5:00 PM

CLOSING DATE: May 16^th, 2025, 11:59 PM

Are you looking for a rewarding career that makes a positive impact on a vibrant and growing community? Consider joining the City of Pasco team! 

THE ROLE:

As an IT Administrative Assistant II, you will play a critical role in providing frontline technical support and maintaining administrative systems to ensure smooth IT operations across City departments.

The ideal candidate for this role will have 3 years of administrative experience, preferably in a technical environment, strong organizational and customer service skills, and the ability to foster a culture based on integrity and respect. You will collaborate with the IT department, vendors, and other City departments to support helpdesk functions, IT asset management, procurement, and department-wide coordination. A background check and verification of qualifications are required upon acceptance of a conditional offer.

What You'll Be Doing

You'll play a vital dual role in this position—providing hands-on technical support and ensuring smooth administrative operations within the department.

IT & Technical Support Functions

• Be the first point of contact for internal staff needing IT assistance; route and monitor helpdesk tickets.
• Support new hire onboarding by provisioning devices, coordinating logins, and managing ID cards.
• Track, manage, and maintain IT inventory, including hardware and software licenses.
• Coordinate mobile device assignments and maintain cellular accounts.
• Assist with system data entry and basic reporting for IT-related metrics and cost allocations.

Administrative & Clerical Support

• Process IT department purchase orders, invoices, and petty cash requests; assist with budget tracking and expenditure logs.
• Compose and edit correspondence, reports, contracts, and records.
• Maintain detailed, auditable records in both manual and electronic formats.
• Maintain department calendars, schedule appointments, and arrange travel and training logistics.
• Facilitate meetings, prepare agendas, and support coordination for inter-departmental communications.
• Screen calls, mail, and visitors; provide general and department-specific information.
• Support project tracking and documentation to ensure compliance with state and city requirements.
• Other duties as assigned. 

REQUIRED MINIMUM QUALIFICATIONS:(Any equivalent combination of education and experience, which provides the applicant with the knowledge, skills and abilities required to perform the job.):

• High school diploma or GED
• Three (3) years of administrative assistant or secretarial experience (preferably in an IT or technical setting)
• Strong communication and organizational skills
• Proficiency with Microsoft Office Suite
• Valid Washington State Driver License

PREFERRED QUALIFICATIONS:

• Experience with IT asset tracking, procurement processes, or helpdesk support
• Familiarity with helpdesk ticketing or inventory systems
• IT certifications such as CompTIA A or ITIL Foundation
• Previous municipal experience
• Bilingual (English/Spanish)

COMPREHENSIVE BENEFITS PACKAGE: The City offers a full benefits package for the employee and all eligible dependents covered at low premiums including:

• Medical at $153.70/month, dental at $11.59/month, and vision coverage at $6.54/month.
• Basic life insurance paid for by the City and employee sponsored supplemental life insurance.
• 12 days of vacation during the 1st year of employment and 12 days of sick leave which are available for use upon accrual.
• 10 holidays, plus each employee receives 1 floating holiday each year.
• Washington State Department of Retirement Systems (DRS), which offers a guaranteed monthly benefit once vesting criteria have been met.
• In addition to DRS, employees may also contribute to a 457 Deferred Compensation Plan that offers a pre-tax contribution of 4% from the City.
• Other benefits offered: Comprehensive Employee Assistance Program, Tuition Assistance, Flexible Spending Plan, Long-Term Disability, Aflac, and Flexible Schedule (per department approval).

SAFETY/WORK CONDITIONS:

• Inside office environment, with frequent use of computers, phones, and office equipment
• May require lifting IT equipment or supplies up to 20 pounds
• May include fast-paced or high-interruption work conditions
• Post-offer, pre-employment background check required

If you're seeking a fulfilling career that allows you to contribute to a thriving community and grow both personally and professionally, the City of Pasco is the place for you. 

Please call or text HR at (509) 545-3408 or email HR@pasco.gov, with questions regarding employment opportunities with the City of Pasco.  

*The City of Pasco is committed to supporting diversity and creating an inclusive environment for all employees.  

*If your experience does not exactly match each and every qualification, apply anyways!  You may be exactly what we are looking for!

Salary : $63,544 - $76,274