Community Services Officer

The Pasadena Police Department is seeking an experienced police services paraprofessional to perform a variety of field and office/administrative support duties to support an assigned section: Patrol, Traffic, Uniforms & Equipment, Training, Event Planning or Community Services. The Community Services Officer provides technical support in areas not requiring a sworn officer, such as taking police reports or burglary theft, traffic accidents, creating, overseeing and facilitating various community outreach programs/events, and providing other technical support functions.

The ideal candidate will thrive working in a fast paced environment requiring a highly responsive and confident demeanor and strong critical thinking skills. This position works with a variety of community groups and must possess excellent communication and presentation skills to solicit and engage a variety of individuals in police related community efforts. Come join our team!

About the Department
The Pasadena Police Department is comprised of a talented, diverse, and proactive group of world class police professionals. The Pasadena Way is the framework of our service and is the common thread bonding us together as community partners. Moving forward together requires community support, relationships built on trust, treating others with respect, and open communication.

Essential Functions

The major responsibilities of this position are listed. For more information, please review the job description.

• Provides operational and administrative support in the field or office to an assigned section: Patrol, Traffic, Uniforms & Equipment, Training, Event Planning or Community Services.
• Responds to traffic accidents, burglary and/or theft incidents, documenting occurrence and preparing criminal incident reports.
• Provides assistance to law enforcement personnel in creating, overseeing and supporting crime prevention and community programs and events.
• Creates program material and handouts, and makes oral presentations to community groups; coordinates program/event logistics.
• Conducts research on special projects; presents findings of studies and surveys.
• May assist with crowd and traffic control.
• Takes witness statements and serves subpoenas.
• Performs a variety of complex clerical and customer support functions including assisting with public inquiries and providing information.
• Provides guidance and training of other staff members.
• May dispatch and operate police vehicles and equipment.

Qualification Guidelines

The following list represents the core competencies needed for success in this position.

• Critical Thinking -Analytically and logically evaluating information, propositions, and claims.
• Fact Finding - Obtaining facts and data pertaining to an issue or question.
• Legal & Regulatory Navigation - Understanding, interpreting, and ensuring compliance with laws and regulations.
• Self-Management - Showing personal organization, self-discipline, and dependability.
• Oral Communication - Engaging effectively in dialogue.
• Writing - Communicating effectively in writing.
• Customer Focus - Attending to the needs and expectations of customers.

• Graduation from high school or GED equivalent and at least two years of progressively responsible experience in police services administration duties including field experience, police clerical support or providing assistance or information to the public.
• Successful completion of the Pasadena Police Cadet program may be substituted for the required experience.
• Completion of college-level courses in Police Science from an accredited university is highly desirable.

Special Requirements

Must possess a valid California Class C driver's license and comply with the City's Motor Vehicle Safety Policy during the course of employment.

Successful completion of a comprehensive background investigation is required which may include a review of employment history, criminal conviction record, credit history, use of intoxicants and/or other controlled substances and psychological evaluation.

Successful completion of the state-mandated CLETS training program as required by the California State Department of Justice within six months of date of employment and ongoing maintenance of CLETS certification.

Successful completion of Basic Accident Investigation Training and POST Driver's Training courses must be completed within the six months of employment.

May be assigned to work weekends, holidays, evenings, nights. Depending on the assignment, must be available to work a varying and flexible schedule. May be assigned field and/or office duties.