Housing Technician I/II

The full salary range for this position is as follows: Technician I - $29.47 to $37,61 / Technician II - $32.48 to $41.48. Expected hiring range is as follows: Technician I - $29.47 to $32.48 Technician II - $32.48 to $35.82.

Performs responsible journey level paraprofessional, technical, and administrative work in their respective assigned area of responsibility including, but not limited to, drafting, filing and retrieval of information. Provides administrative assistance, information, and directions to public inquiries. Ensure multiple tasks occur on schedule; perform a variety of technical tasks relative to assigned areas of responsibility.

DISTINGUISHING CHARACTERISTICS:

Technician I

This entry level class of the series is distinguished from level II by routine and repetitive duties performed according to established procedures. Incumbents are closely supervised in their initial assignments. As they gain experience, incumbents will work more independently in routine work.

Technician II

Working under general supervision, the position is the journey level in the series. Employees at this level require specific experience and less supervision and review to complete assignments. Positions are flexibly staffed and are normally filled by advancement from the lower level, or if filled from the outside, require prior related experience.

Essential and other important responsibilities and functions may include, but are not limited to, the following:

• Build and maintain positive working relationships with co-workers, other City employees, and the public using principles of good customer service.
• Provide information in person or by telephone where judgment, common knowledge, and interpretation of departmental and City policies and regulations are necessary; provide customer and public assistance.
• Assist peers with their daily operational responsibilities.
• Research, compile, and prepare documents and reports; complete special projects related to department.
• Assist in the preparation of a variety of agenda reports and resolutions.
• Maintain records and files of various programs and projects including budgets and reports.
• Prepare visual presentations and reports.
• Write and implement procedural manuals by interpreting the federal and state regulations and policies for various funding sources.
• Compose correspondence and other public information documents for the department.
• Assist in tracking or reconciling expenditures; maintain logs and inventories, ledgers and statistical records as assigned.
• Perform related duties as assigned.
  
  

Example Of Essential Functions When Assigned To:

Housing

• Conduct initial and periodic interviews with a variety of housing clients; determine initial and on-going eligibility for rental subsidies and other affordable housing programs, including purchase, rental assistance, mortgage assistance, and/or rehabilitation of existing properties; and conduct briefing sessions for qualified applicants.
• Visit and inspect properties for compliance with agreements and to resolve neighborhood issues; conduct initial and periodic inspections; and mediate disagreements between property owners and contractors regarding contract terms and change orders.
• Write and implement procedural manuals by interpreting the federal and state regulations and policies for various funding sources.
• Process payment requests, monitor contracts, and oversee work completion and change orders relative to completion and expenditures; and process escrow, title and loan documents related to various City housing programs. Perform notarial acts when required.
• Prepare and process a variety of legal documents related to housing programs, prepare legal advertising, and ensure the posting of required notices.
• Respond to inquiries and explain housing programs, rules and regulations via telephone, e-mail or in person.
• Assist and monitor compliance of housing program participants, affordable housing, and density bonus agreements.
  
  

Experience:

Any combination of education and experience that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:

Three to six years of increasingly responsible full-time administrative, technical, and clerical operations support experience.

Training:

Completion of the twelfth grade supplemented by college course work in a related field.

Licenses/Certifications/Other Requirements:

Possession of, or ability to obtain, an appropriate, valid California driver's license and the ability to be insured with the City's insurance carrier is required.

Special Licenses That May Be Required:

• Housing: Possession of, or ability to obtain, a valid California Notary Commission.
  
  

Knowledge Of:

• Principles and practices of business organization and public administration.
• Principles of community relations and communications.
• Pertinent Federal, State, and local laws, regulations, ordinances and codes.
• English usage; spelling, punctuation and grammar, and arithmetic, basic mathematical calculations and statistics, and statistical methods.
• Report writing techniques.
• Computer applications, including Microsoft Office (Word, Excel Outlook, and Access).
  
  

Technician II - In addition to the requirements for the Technician I

• Permit and plan check procedures, rules, regulations, and guidelines.
• Building codes and policies, where pertinent.
• Contractors State license Regulations, where pertinent.
• Pertinent local, state, and federal regulations and building codes and regulations related to the applicable processes.
  
  

Ability To:

• Interact professionally with employees and the public.
• Evaluate processes and make creative suggestions for improvement.
• On a continuous basis, know and understand all aspects of the job; intermittently review work papers, reports and special projects; identify and interpret technical and numerical information; explain systems and procedures to staff and others.
• Perform independent research in carrying out technical administrative duties.
• Understand and interpret complex policies, procedures and regulations.
• Handle multiple project assignments; and deal firmly and courteously with the public.
• Analyze situations quickly and objectively; and determine proper course of action.
• Prepare and maintain accurate, detailed and confidential records.
• Establish and maintain effective working relationships with those contacted in the course of work.
  
  

Technician II

• Apply relevant building codes.
• Review, process, and issue routine permits.
• Understand complex construction plans, engineering drawings, and specifications.
• Respond to and assist in the resolution of difficult and complex land use related inquiries and complaints.
• Know, understand, interpret, and explain department and program policies and procedures.
  
  

WORKING CONDITIONS:

Physical Demands:

Mobility: frequent use of keyboard; frequent walking, stooping, kneeling, crouching, reaching, pushing, and sitting; occasional climbing, bending, standing, and squatting.

Lifting: frequently up to 10 pounds; occasionally up to 75 pounds. For Theater, pushing and pulling up to 80 pounds.

Vision: constant use of overall vision; frequent reading and close-up work; occasional color and depth vision.

Dexterity: frequent repetitive motion; frequent writing; frequent grasping, holding, and reaching.

Hearing/Talking: frequent hearing and talking, in person and on the phone.

Emotional/Psychological: frequent decision-making and concentration; frequent public and/or coworker contact; occasional working alone.

Environmental: frequent exposure to noise.

WORKING CONDITIONS:

Work is performed in a typical temperature-controlled office environment subject to typical office noise and environment. For Engineering, work is often performed in an outdoor construction environment with year-round exposure to varying weather conditions. Work is subject to construction site noise and environment including exposure to loud equipment and machinery.

Positions may require occasional overtime; weekend work and travel is rare.