What are the responsibilities and job description for the Utility Services Coordinator position at City of Ottawa?
The City of Ottawa, Kansas is recruiting for an Utility Services Coordinator. This position provides quality customer care through utility account setup, changes, and payment acceptance. This position generates utility service orders and problem resolution through coordination and communication with customers and city staff.
Essential Job Functions:
- Manage utility customer accounts with requests for services, account changes, and service termination. Answer customer questions related to utility billing (amount due, usage/consumption, payments), research discrepancies, and work with related staff to resolve.
- Generate service interruption list, review for payments received and generate service orders for disconnection.
- Hear and consider customer payment arrangements requests for accounts on the service interruption list.
- Manage and add installment payments to include winter assistance on utility customer accounts.
- Accept and accurately post utility payments to customer accounts.
- Coordinate processing of service orders with Service Technician, Community Development, Meter Readers, and Warehouse Staff.
- Work with internal and external customers by phone, email, and in person.
- Manages and reconcile new and existing bad debt accounts.
- Understand and communicate the bad debt and collection process to customers.
- Receipt collections disbursements from State Setoff.
- Balancing daily receipts and prepare bank deposits.
- Post general ledger and accounts receivable receipts.
- Post payments received from Ottawa Memorial Auditorium and various other department
Cross Training:
- Ability to back up and perform duties within the department, including but not limited to:
- Auditing of Utility Accounts
- Special projects.
- Maintain calendar and procedures manual.
- Assists other departments and perform other related duties as assigned.
- High school diploma or equivalent required; associate degree preferred.
- Minimum two years of related computer/software experience; four years preferred.
- Must maintain a valid driver’s license.
- Excellent attention to detail.
- Understand billed fees for each utility including electric, water, wastewater, and stormwater.
- Organize/prioritize work, as well as concentrate on multiple tasks concurrently.
- Work under general supervision and make responsible decisions.
- Use good judgment, think quickly and rationally in difficult or stressful situations.
- Establish and maintain effective relationships with employees, City Officials, business entities, and the general public.
- Understanding of basic accounting principles.
- Ability to verify and correct work produced by others.
- Produce accurate results under tight deadlines.
- Strong verbal and written communications skills.
- Ability to communicate clearly with software support personnel.
- Knowledge and experience with computer operating systems and computer hardware.
- Basic knowledge of accounting software and Microsoft Office Suite.
Work Environment:
- Exposure to moderate noise levels and other general office conditions.
Physical Abilities: (Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions)
- Must be able to sit for extended periods of time.
- Must be able to have repetitive wrist/hand/finger movement and manual dexterity.
- Must have precise hand-eye coordination, clarity of vision, three-dimensional vision, and ability to identify/distinguish colors.
- Must be able to lift up to 25 pounds.
- Must be able to drive.
- Regular attendance is a necessary and essential function.
Range: $19.35 to $21.28
Date Opened: September 26, 2025
Date Closed: October 26, 2025
Hours: 8:00 a.m. to 5:00 p.m. Monday through Friday.
E-Mail Confirmation: After your application has been received by the City of Ottawa, you will receive confirmation by e-mail. Please check your SPAM filter or JUNK Mail. If you have not received confirmation within 48 hours of submitting your application, please call 785-229-3634 to verify application has been received. For additional information, contact Human Resources at 785-229-3634 or e-mail humanresources@ottawaks.gov.
Residency: Regular full-time employees are required to establish and maintain residency within a driving distance of 35 miles of Ottawa City Hall within one year from hire.
Anyone with a disability who needs a reasonable accommodation related to a selection process is requested to contact the Human Resources Department at 785-229-3634 at least two days prior to a scheduled test or interview.
The City of Ottawa is an Equal Employment Opportunity Employer.
Salary : $19 - $21
