What are the responsibilities and job description for the Customer Service Supervisor - Parking position at City of Orlando?
Salary Range
$23.88-$30.45
Job Posting End Date - Applications will no longer be accepted starting
05-16-2025
Job Summary
Performs advanced professional work to enhance public awareness and understanding of the City of Orlando's Parking Division and Transportation Department programs. This role involves administrative, professional, and supervisory responsibilities with a strong emphasis on customer relations, including responding to inquiries via email, phone, and written correspondence. Key responsibilities include supporting the development and implementation of promotional campaigns, customer service initiatives, and signage programs for City-owned parking garages, surface lots, and on-street parking. The position oversees the Parking Customer Service and Violations Section, including supervision of clerks, specialists, and the management of the parking citation processing system. Assists department leadership in the creation and execution of comprehensive training plans for staff within the customer service/violations unit. Conducts research and provides accurate responses to inquiries regarding parking violations, permit statuses, appeals, applications, and related City parking ordinances. Delivers high-quality customer service by effectively addressing and resolving inquiries and recommending appropriate solutions
Minimum Qualifications:
Associate's Degree and two (2) years of supervisory customer service experience required ; or an equivalent combination of education, training, and experience. Experience in parking, citation processing, permitting, or code compliance is desired. Parking Enforcement Certification desired. Knowledge of parking citation processing systems and intermediate/advanced knowledge of Microsoft Office Suite (Word, Excel, and Outlook) desired. Professional oral and written communication skills desired. Ability to lead and motivate team members, think critically, and problem-solve desired.
Important: To be eligible to proceed forward in the application process, applicants must meet the minimum qualifications listed in the position description. Please ensure your application provides details of all relevant experience related to the position. If you have questions or need clarification concerning the position or application process, please contact Human Resources at jobs@orlando.gov or 407.246.2062.
If this posting indicates a degree is required, the following experience will apply in lieu of any degree as follows:
- Two (2) years of direct experience for an associate degree;
- Four (4) years of direct experience for a bachelor's degree;
- Six (6) years of direct experience for a master's degree; or
- Nine (9) years of direct experience for a doctoral degree.
Salary : $24 - $30
