What are the responsibilities and job description for the Benefits Customer Service Rep position at City of Odessa?
Benefits Customer Service Rep.
Department: Benefits Reports to: Benefits Supervisor
Summary: Under basic supervision, supports service providers by providing helpful information and answering questions in a positive and patient manner.
Essential Functions: -- Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:
- Facilitates communications through phone with service providers on claim status, benefits, and issues to be resolved.
- Effectively manage large amounts of incoming calls and keep record of customer interactions.
- Responsible for claim batching and maintenance.
- Supports the departmental operations with regular and timely attendance.
- Supports the relationship between the City of Odessa and the general public by demonstrating courteous and cooperative behavior when interacting with visitors and City staff; maintains confidentiality of work-related issues and City information; performs other duties as required or assigned.
Minimum Qualifications:
Education, Training and Experience Guidelines: High School Diploma or GED required; AND two years of computer and customer service experience required. Experience in health care/insurance industry is preferred.
Preferred Knowledge of:
- Principles of claims administration.
- Claims processing rules, regulations, codes, procedures, and policies.
- Business computers, and standard and specialized software applications.
Skill in:
- Entering data into computer with skill and accuracy.
- Explaining City claims administration policies and procedures.
- Communicating effectively verbally and in writing.
- Multi-tasking
- Telephone Etiquette
License and certification requirements: A valid Driver's License is required.
Physical demands and working environment: Work is performed in a standard office environment and training classes.
