MANAGER OF TECHNOLOGY, STRATEGY, AND APPLICATION

This is a highly professional and technical position, which ensures the streamlined operations of the Information Technology Services Department by aligning with the objectives of the City. These individual plans coordinate and directs operational activities as well as provides administrative direction and support for operational activities. The Manager will review and approve all technology initiatives, processes, and changes to ensure alignment with the approved IT Strategy. 

ESSENTIAL JOB DUTIES 

 Customer-oriented professional applying managerial knowledge/experience and technical skills to a wide variety of information technology projects and operations, in support of the City's goals and objectives – all within the framework of continuous process improvement. The list of duties and functions, as outlined herein, is intended to be representative of the type of tasks performed within this classification. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position. 

• Manages ongoing review and evaluation of the City's Information Technology architecture; develops the appropriate IT plans and strategy in accordance with the City's established goals, objectives, and initiatives.
• Manages the daily administrative and personnel tasks required in the management of the department, which may include: directs, supervises, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals.
• Manages in policy development and implementation for Information Technology policies and procedures.
• Manages relationships with all third parties supporting the City’s constellation of systems and infrastructure. Communicates with hardware/software service representatives and technical support representatives; provides information concerning operational problems as appropriate.
• Responsible for establishing processes to maintain the operational readiness of the City’s systems. 
• Provides Program Management leadership for all budgeted and approved IT related initiatives across the City.
• Oversees departmental projects and operational activities; receives and prioritizes project request, schedules projects, establishes projected time frames for completion of projects, and assigns projects to appropriate staff; monitors status and progress of each project
• Attends meetings, serves on committees, and creates/delivers IT related presentations as needed; prepares and delivers presentations/reports to residents or other community groups during public meetings; advises user groups; acts as staff liaison to required committees, to include preparing agendas and minutes.
• Manages the development and implementation of the budget for Information Technology Service Department and for City technology-related purchases; determines resource requirements needed to meet technology needs for all departments on an ongoing basis; when requested, prepares Department IT related Initiatives; provides supporting documentation for requesting new staffing, and develops position justifications, job skill requirements, and salaries; attends public hearings when requested.
• Administers budgets for IT resources; coordinates procurement of IT; monitors IT expenditures in General Government, Capital Improvements, and IT budgetary division to ensure compliance with approved budget; reviews technology requisitions for other departments; reviews procurement invoices for accuracy and recommends payment authorization of technology-related bills.
• Maintains a working knowledge of new and developing technology products or services and methodologies applicable to the City's environment or to the functions of a municipal government. 
• Oversees management, monitoring, and repair services of the City’s outsourced contractor for cameras within the City that are attached to Network Video Recording and Digital Video Recording devices.
• Manages and assists with training delivery, information, and technical support to system staff regarding systems, operations, procedures, problems, and related issues; coordinates technical training by third parties.
• Logs/documents work activities, system modifications, maintenance activities, installations, system configurations, procedures, and other IT related activities.
• Prepares or completes or reviews various forms, reports, correspondence, e-mail messages, project schedules, requests for proposal, contracts, technical analyses, budget reports, goals, objectives, Business Recovery Plan reports, performance appraisals, meeting agendas, meeting minutes, presentations, or other documents.
• Oversees or assists as needed with diagnosis, analysis, and resolution of IT issues or problems; where appropriate initiates remediation activities and restore normal operations.

KNOWLEDGE, SKILLS & ABILITIES 

• Ability to establish and maintain effective working relationships with internal and external customers, as well as governing and appointed authorities.
• Ability to explain complex systems in common use language. Ability to communicate clearly and concisely, orally, and in writing.
• Comprehensive knowledge of the principles and methods applied to information technology infrastructure planning, implementation, and management.
• Extensive knowledge of systems analysis, project management, enterprise software, and software application development.
• Ability to analyze complex administrative problems in the area of assigned responsibilities and to interpret and apply general policies in specific situations.
• Working knowledge of regulatory standards and legislation affecting public sector management information systems and information technologies.
•  Ability to evaluate and analyze systems efficiencies and performance levels and develop specific steps to improve the process utilizing available resources (human and financial).

MINIMUM ACCEPTABLE EDUCATION, TRAINING & EXPERIENCE 

• Bachelor’s degree or significant equivalent experience in Information Systems, Information Technology, Computer Programming, Computer Science, or closely related field.
• Experience should include at least six (6) years of progressively increasing responsible professional, supervisory and managerial work experience in information technology in a largely outsourced environment. 

PREFERRED QUALIFICATIONS 

• Master’s degree from an accredited college or university with major course work in information management, computer science, information processing, business or public administration, or a closely related field. 
• MCDBA, MCSE, PMI certifications. 

PHYSICAL REQUIREMENTS 

The City of Oakland Park is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act (42 U.S. C. 12101 et. seq.), the City of Oakland Park will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of lightweight (5-15 pounds). Tasks may involve extended periods of time at a keyboard or workstation. Work is performed in usual office conditions with rare exposure to disagreeable environmental factors. Some tasks require visual abilities. Some tasks require oral communication ability. 

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the abilities and aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat of significant risk to the health or safety of themselves or others. Requirements are representative of the minimum level of knowledge, skills, and ability.