Recreation Specialist-Front Desk and Senior Programs

Recreation Specialist – Front Desk & Senior Programs
City of O'Fallon, Missouri
Salary Range: $25.98–$28.85 DOQ

The City of O'Fallon is seeking a detail‑oriented, customer‑focused, and highly organized Recreation Specialist to support front desk operations and lead senior programming within the Parks & Recreation Department. This role is ideal for someone who thrives in a fast‑paced environment, enjoys engaging with the public, and is passionate about providing meaningful recreation opportunities for all ages.

This position is responsible for planning and coordinating recreation programming-particularly for senior citizens-while overseeing the daily operations of the Renaud Center and Alligator Creek Aquatic Center front desks.

Key Responsibilities

• Plan, develop, and supervise a variety of recreational programs and activities.
• Manage all senior programs, trips, special events, and participation initiatives.
• Support and align programs with senior insurance discount programs.
• Serve as Recording Secretary for the Senior Advisory Committee.
• Oversee front desk operations at the Renaud Center and Alligator Creek Aquatic Center.
• Hire, train, schedule, evaluate, discipline, and supervise part‑time staff.
• Supervise three full‑time Recreation Assistants.
• Act as Manager on Duty, providing staff support, customer engagement, tours, and problem resolution.
• Research, collect data, and prepare reports related to programming and operations.
• Enter, maintain, and manage program data using RecTrac and other tools.
• Coordinate with city departments including Parks and Volunteer Services.
• Serve as liaison to community organizations, schools, and outside service providers.
• Manage program budgets, including revenue forecasting, cost recovery, and purchasing.
• Develop bids for program‑related items and assist with capital equipment bids.
• Respond to and resolve customer concerns and program‑specific issues.
• Create and distribute program manuals, rules, announcements, and promotional materials.
• Perform other related duties as assigned.

Knowledge and Skills

• Understanding of recreation program planning, development, and coordination.
• Strong communication, customer service, and interpersonal skills.
• Knowledge of marketing principles, public relations, and report preparation.
• Ability to supervise staff and manage multiple tasks in a busy environment.
• Familiarity with RecTrac or similar recreation management software is preferred.
• Proficiency with standard office equipment and technology.

Minimum Qualifications

• Experience in recreation programming, customer service, or facility operations preferred.
• Strong organizational and leadership skills.
• Ability to work a flexible schedule, including evenings and weekends.
• Valid Missouri driver's license or ability to obtain one.

Why Join the City of O'Fallon?

The City of O'Fallon values the well-being and growth of our employees. Our comprehensive benefits include:

• Medical, Dental, and Vision insurance
• Employer‑paid Accident and Life Insurance
• Optional HSA with employer contributions and FSAs
• Wellness incentives and onsite fitness facilities
• Discounted membership to the Renaud Fitness/Aquatic Center
• Employee Assistance Program and Identity Theft Protection
• Three weeks of vacation for new hires, 11 holidays, one personal holiday, sick leave, and extended illness leave
• Zen rooms and lactation rooms in select facilities
• Participation in the Missouri LAGERS L‑6 Pension Plan
• Optional 457(b) Retirement Plan
• Tuition reimbursement for continued growth

If you are a dedicated professional who enjoys working with the community, supporting staff, and creating positive recreation experiences, we encourage you to apply!

The City of O'Fallon is an Equal Opportunity Employer and participates in E‑Verify.