What are the responsibilities and job description for the Customer Service Representative-Utility Billing position at City of O'Fallon?
Customer Service Representative
City of O'Fallon, Missouri
Pay Range: $21.37–$22.22 DOQ
The City of O'Fallon is seeking a detail-oriented, customer-focused individual to join our team as a Customer Service Representative. This role supports essential city operations and plays an important part in delivering exceptional service to our residents.
Job Summary
This position provides administrative and customer service support for departmental operations, including utility account coordination, billing assistance, and customer inquiry resolution.
Major Duties
• Answer incoming calls and provide information and customer support regarding accounts
• Resolve customer billing questions and concerns
• Prepare and dispatch water/sewer tap inspection orders
• Prepare delinquent environmental service letters and maintain related account lists
• Maintain and dispatch water turn-off lists
• Establish new water, sewer, and trash accounts, as well as disconnections
• Process final move-ins for existing accounts
• Administer the Backflow Program
• Assist with winter averaging for sewer accounts
• Periodically process billing and serve as backup to the Billing Specialist
• Perform other related duties as assigned
Knowledge and Skills Required
• Knowledge of modern office equipment
• Knowledge of customer service standards
• Knowledge of basic mathematical principles
• Skill in preparing clear and accurate reports
• Skill in operating computers and job-related software
• Skill in decision making and problem solving
• Skill in working effectively with the public
• Skill in verbal and written communication
Minimum Qualifications
• Ability to read, write, and perform mathematical calculations at a level commonly associated with completion of high school or equivalent
• Sufficient experience to understand the basic principles relevant to the major duties of the position, typically gained through one to two years in a similar role or through an apprenticeship/internship
Employee Benefits
The City of O'Fallon values its employees and their well-being. Our robust benefits package includes:
• Medical, Dental, and Vision Insurance
• Employer-paid Accident and Life Insurance
• Optional Health Savings Account (HSA) with employer contributions
• Flexible Spending Accounts (FSAs)
• Optional Pet Insurance
• Wellness incentives and onsite workout facilities
• Discounted membership at Renaud Center Fitness/Aquatic Center
• Employee Assistance Program (EAP)
• Identity-Theft Protection
To support work-life balance, paid time off includes:
• 3 weeks of vacation for new hires
• 11 paid holidays 1 personal holiday
• Sick leave and extended illness leave for personal or family care
• Access to fully furnished Zen and lactation rooms in select facilities
The City participates in the Missouri LAGERS L‑6 Pension Plan and offers 457(b) retirement plans. We also support professional growth through tuition reimbursement.
Ready to join our team?
If you think this job is a fit for what you are looking for, apply today!
The City of O'Fallon is an Equal Opportunity Employer and participates in E-Verify
Salary : $21 - $22