What are the responsibilities and job description for the Quality Assurance/Quality Improvement Officer position at City of North Port Florida?
General Description
This position performs a variety of supervisory, technical, and administrative duties in the administration and delivery of emergency services program. This position coordinates and leads the Quality Assurance/Quality Improvement Program for Fire Rescue by reinforcing protocols, policies, and procedures. This position reports to and assists the Division Chief of EMS with the preparation of the annual budget, policy recommendations, EMS protocol recommendations, and coordinates with the Logistics Officer with recommendations for all medical equipment, medications, and supplies for the delivery of emergency medical services. This position maintains a working relationship with the City’s Medical Director, local destination hospitals, other fire and police agencies, and trauma/specialty care centers. This position works collaboratively to develop, deliver, evaluate and update continuing education requirements, protocols, and procedures to facilitate the highest quality of emergency response.
Essential Job Functions
Knowledge/Skills/Abilities
Education And Experience
Licenses And Certifications
Emergency Response Responsibility
Every City employee has emergency response responsibilities, though not every position will require routine assignments during an emergency event. All employees are subject to recall around the clock for emergency response operations, which may require irregular work hours, work at locations other than the normal work location, and may include duties other than those specified in the employee's official job description. Assignments in support of emergency operations may be extensive in nature, with little advance notice, and may require employees to relocate to emergency sites with physically and operationally challenging conditions.
Veterans Preference Statement
The City of North Port, FL is an Affirmative Action/ADA/Veterans’ Preference and Equal Opportunity Employer. Women, Minorities, and Persons with Disabilities are Encouraged to Apply.
All benefits are effective the 1st of the month following 30 days.
Aetna – Health Insurance
The City offers eligible employees the choice of 2 Open Access In Network plans and 1 Open Access PPO Plan. Premiums and co-pays are dependent upon your plan choice.
Cigna Dental– Dental Insurance
The City's dental plan is a PPO plan providing eligible employees with in network or out of network options. You are entitled to two (2) preventive care treatments per calendar year (6 months apart). There is a $1,500 lifetime maximum for Orthodontia (children up to age 19). Premiums will depend on which tier you choose.
EyeMed Vision Care – Vision Insurance
The City's vision plan allows eligible employees to stay in network or go out of network. Your co-pays will vary depending on the network you use. You are entitled to an exam, frames and lenses once every 12 months.
Cigna Life - Life, Voluntary Life, Dependent Life Insurance
The City offers eligible employees a basic term life insurance benefit equal to their annual salary up to a $75,000 maximum at no charge. You can purchase additional voluntary life insurance for yourself and your dependents.
Cigna – Short Term Disability
The City provides short term disability coverage to all eligible employees at no cost to the employee. This coverage is used in the event of an accident or illness outside of work. The plan pays 66.67% of your weekly salary up to a maximum of $1,000. Benefits begin on the 31st day of your disability. The City offers a buy-up to the Short Term Disability Benefit with a 7 day wait period.
E-Flex – Flexible Spending Account
A flexible spending account helps you pay out-of-pocket medical, dental, eye care, daycare and other expenses, with tax deferred money deducted from your paycheck each payroll. The maximum annual election is $2,500.00. Over-the-counter medications must be accompanied by a doctor's prescription although other medical supplies will still be eligible for reimbursement. This is a voluntary benefit.
Trustmark– Supplemental Polices
Trustmark Insurance Company offers voluntary supplemental Critical Illness/Cancer, Accident and Universal Life policies which are paid for by the employee.
LifeLock Benefit Solutions
Protect your personal information and defend against attacks with 24/7, proactive identity theft protection from LifeLock. This is an employee paid voluntary program.
ICMA-RC - Deferred Compensation Plans
The City offers eligible employees the opportunity to enroll in a deferred retirement plan. The money that is deducted from your paycheck each payroll is put into this account and is tax deferred at the end of the year. One-on-one meetings with each company are held quarterly so employees can speak with the representative confidentially on preparing for their retirement. This is a voluntary program.
Florida Retirement System – FRS
Eligible employees are enrolled in the Florida Retirement System with an 8 year vesting period. Employees contribute 3% of their gross earnings per payroll which is subject to change with the IRS.
Cigna – Employee Assistance Program
The City offers this program to all employees. This is a confidential counseling program for employees and their families. The City pays for 3 visits and if you choose to continue, you would use the specialist co-pay on your insurance plan. Counseling can include stress, alcoholism, family problems, marriage difficulties, financial trouble, depression, work/life and more.
VPI - Veterinary Pet Insurance
The City offers Pet Insurance as a voluntary benefit. This benefit is not payroll deducted.
Florida Prepaid College Board
Employees are eligible to enroll in college savings programs as well as 529 plans.
Educational Assistance Program
Employees are eligible for job-related or degree required educational assistance reimbursement up to $2,500 per fiscal year (subject to the availability of funds).
Paid Holidays
The City observes 13 paid holidays per year.
Sick Leave and Annual Leave
Full time employees accrue eight (8) hours per month starting on the first day of employment. Accruals and usage will appear on your pay stub each payroll. Full time employees accrue annual leave (vacation) bi-weekly, based on years of service.
Sick Leave Incentive
Employees receive an incentive of up to four (4) days per calendar year for every 250 hours remaining in their sick leave bank. Sick leave incentive days cannot be carried over to the next year.
Personal Leave
Employees are eligible for a maximum of two (2) personal leave days per calendar year when they have accrued 96 or sick more hours. This leave is approved by the department director through the department leave approval process.
Bereavement Leave
Employees are entitled to five (5) days of bereavement leave in the event of the death of an immediate family member. Employees should check the personnel policy or union contracts, whichever is applicable, for the definition of an "immediate family member".
This position performs a variety of supervisory, technical, and administrative duties in the administration and delivery of emergency services program. This position coordinates and leads the Quality Assurance/Quality Improvement Program for Fire Rescue by reinforcing protocols, policies, and procedures. This position reports to and assists the Division Chief of EMS with the preparation of the annual budget, policy recommendations, EMS protocol recommendations, and coordinates with the Logistics Officer with recommendations for all medical equipment, medications, and supplies for the delivery of emergency medical services. This position maintains a working relationship with the City’s Medical Director, local destination hospitals, other fire and police agencies, and trauma/specialty care centers. This position works collaboratively to develop, deliver, evaluate and update continuing education requirements, protocols, and procedures to facilitate the highest quality of emergency response.
Essential Job Functions
- Responsible for planning, organizing, directing, supervising, and evaluating the work of the District’s EMTs and Paramedics including administrative oversight of the Department’s EMS Program.
- Assists the EMS and Fire Training Chiefs with development of administrative policies, standard operating procedure and protocols guiding the delivery of emergency services to the community.
- Effectively communicate policies and protocols to Fire Rescue personnel and ensure that personnel are following all policies, protocols, and standard operating procedures.
- Advises, resolves, investigates, and recommends solutions for quality assurance and quality improvement within the organization.
- Assists in the development of goals, budget, and equipment specifications for Fire Rescue programs.
- Develops and implements internal and external customer service improvements using appropriate performance measures.
- Obtains and organizes emergency service data to create both internal and outward-facing performance measures.
- Ensures compliance with polices, including but not limited to those pertaining to requirements of Florida Statute Chapter 401 and Chapter 633, Florida Administrative Code 64J and 69A.
- Assures compliance with the State of Florida and National Fire Incident Reporting requirements.
- Serves on various committees and task forces as assigned by the Fire Chief or designee.
- Shall be available to respond to any emergency requiring administrative or senior command presence or as assigned by the Fire Chief or designee.
- Coordinates District EMS/Fire QA/QI activities to ensure licensing, mandates, rules, procedures, protocols, reporting, and skill retention requirements of certification personnel are met in accordance with State, District, and Medical Director standards.
- Maintains records and prepares statistical reports to evaluate efficiency, performance, and progress of personnel.
- Responds to major emergencies serving as a safety officer and as a member of the Command Staff, as necessary.
- Monitors and evaluates fire and EMS response data , extrapolates, and makes informed decisions/recommendations based on analytical data.
Knowledge/Skills/Abilities
- Knowledge of State and Federal laws governing fire suppression and emergency medical services delivery.
- Knowledge of EMS-Fire data reporting and quality management.
- Knowledge of the principles, practices, and procedures of public personnel administration, specifically dealing with human and labor relations, contract management, employment procedures, discipline, and evaluation processes.
- Knowledge of governmental operations and practices, specifically the methods and principles of sound and practical delivery of all phases of fire protection, hazardous materials mitigation, and emergency medical services.
- Development and administration of confidential testing information and evaluative processes for all levels in the EMS system.
- Provide and administer guidance and direction for corrective actions, remediation, and/or specific training criteria and curriculum appropriate to level of infraction, severity of deviation, and/or outcomes from the QA/QI committee meetings.
- Skilled in using computers for data entry, word processing and accounting purposes.
- Skilled in word processing, spreadsheet type programs and multimedia presentation programs.
- Ability to perform with considerable independence of judgement in evaluating run reports, EMS protocols and procedures, and in formulating policy recommendations.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule forms.
- Ability to collect and analyze data with the intent to present same for objective conclusion.
- Ability to sort and decipher between non-proven and proven results and make factually accountable recommendations.
- Ability to function in an administrative capacity for Division Chief of EMS when needed.
- Ability to work congenially with persons of varied education/academic levels.
- Ability to organize and communicate effectively.
Education And Experience
- Associates degree required in Fire Science, Emergency Medical Services, Emergency Management, Business/Financial Management, or related field.
- Six (6) years of experience with fire and emergency medical services and three (3) years of experience as a Paramedic in Charge and prefer minimum of one (1) year experience as a Field Training Officer (FTO)/Preceptor.
- Company Officer/ Lieutenant / Supervisory experience preferred.
Licenses And Certifications
- Valid State of Florida Firefighter Certificate of Compliance/Minimum Standards
- Valid Paramedic license issued by the State of Florida
- Fire Officer I Certificate (FOI)
- Basic Life Support Provider and Basic Life Support Instructor (BLS)
- Advanced Life Support Provider and Advanced Life Support Instructor (ACLS)
- Pediatric Advanced Life Support Provider (PALS)*
- Prehospital Trauma Life Support Provider (PHTLS)*
- Florida Incident Safety Officer (ISO)*
- Live Fire Training Instructor (LFTI)*
Emergency Response Responsibility
Every City employee has emergency response responsibilities, though not every position will require routine assignments during an emergency event. All employees are subject to recall around the clock for emergency response operations, which may require irregular work hours, work at locations other than the normal work location, and may include duties other than those specified in the employee's official job description. Assignments in support of emergency operations may be extensive in nature, with little advance notice, and may require employees to relocate to emergency sites with physically and operationally challenging conditions.
Veterans Preference Statement
The City of North Port, FL is an Affirmative Action/ADA/Veterans’ Preference and Equal Opportunity Employer. Women, Minorities, and Persons with Disabilities are Encouraged to Apply.
All benefits are effective the 1st of the month following 30 days.
Aetna – Health Insurance
The City offers eligible employees the choice of 2 Open Access In Network plans and 1 Open Access PPO Plan. Premiums and co-pays are dependent upon your plan choice.
Cigna Dental– Dental Insurance
The City's dental plan is a PPO plan providing eligible employees with in network or out of network options. You are entitled to two (2) preventive care treatments per calendar year (6 months apart). There is a $1,500 lifetime maximum for Orthodontia (children up to age 19). Premiums will depend on which tier you choose.
EyeMed Vision Care – Vision Insurance
The City's vision plan allows eligible employees to stay in network or go out of network. Your co-pays will vary depending on the network you use. You are entitled to an exam, frames and lenses once every 12 months.
Cigna Life - Life, Voluntary Life, Dependent Life Insurance
The City offers eligible employees a basic term life insurance benefit equal to their annual salary up to a $75,000 maximum at no charge. You can purchase additional voluntary life insurance for yourself and your dependents.
Cigna – Short Term Disability
The City provides short term disability coverage to all eligible employees at no cost to the employee. This coverage is used in the event of an accident or illness outside of work. The plan pays 66.67% of your weekly salary up to a maximum of $1,000. Benefits begin on the 31st day of your disability. The City offers a buy-up to the Short Term Disability Benefit with a 7 day wait period.
E-Flex – Flexible Spending Account
A flexible spending account helps you pay out-of-pocket medical, dental, eye care, daycare and other expenses, with tax deferred money deducted from your paycheck each payroll. The maximum annual election is $2,500.00. Over-the-counter medications must be accompanied by a doctor's prescription although other medical supplies will still be eligible for reimbursement. This is a voluntary benefit.
Trustmark– Supplemental Polices
Trustmark Insurance Company offers voluntary supplemental Critical Illness/Cancer, Accident and Universal Life policies which are paid for by the employee.
LifeLock Benefit Solutions
Protect your personal information and defend against attacks with 24/7, proactive identity theft protection from LifeLock. This is an employee paid voluntary program.
ICMA-RC - Deferred Compensation Plans
The City offers eligible employees the opportunity to enroll in a deferred retirement plan. The money that is deducted from your paycheck each payroll is put into this account and is tax deferred at the end of the year. One-on-one meetings with each company are held quarterly so employees can speak with the representative confidentially on preparing for their retirement. This is a voluntary program.
Florida Retirement System – FRS
Eligible employees are enrolled in the Florida Retirement System with an 8 year vesting period. Employees contribute 3% of their gross earnings per payroll which is subject to change with the IRS.
Cigna – Employee Assistance Program
The City offers this program to all employees. This is a confidential counseling program for employees and their families. The City pays for 3 visits and if you choose to continue, you would use the specialist co-pay on your insurance plan. Counseling can include stress, alcoholism, family problems, marriage difficulties, financial trouble, depression, work/life and more.
VPI - Veterinary Pet Insurance
The City offers Pet Insurance as a voluntary benefit. This benefit is not payroll deducted.
Florida Prepaid College Board
Employees are eligible to enroll in college savings programs as well as 529 plans.
Educational Assistance Program
Employees are eligible for job-related or degree required educational assistance reimbursement up to $2,500 per fiscal year (subject to the availability of funds).
Paid Holidays
The City observes 13 paid holidays per year.
Sick Leave and Annual Leave
Full time employees accrue eight (8) hours per month starting on the first day of employment. Accruals and usage will appear on your pay stub each payroll. Full time employees accrue annual leave (vacation) bi-weekly, based on years of service.
Sick Leave Incentive
Employees receive an incentive of up to four (4) days per calendar year for every 250 hours remaining in their sick leave bank. Sick leave incentive days cannot be carried over to the next year.
Personal Leave
Employees are eligible for a maximum of two (2) personal leave days per calendar year when they have accrued 96 or sick more hours. This leave is approved by the department director through the department leave approval process.
Bereavement Leave
Employees are entitled to five (5) days of bereavement leave in the event of the death of an immediate family member. Employees should check the personnel policy or union contracts, whichever is applicable, for the definition of an "immediate family member".
Salary : $2,500 - $75,000