What are the responsibilities and job description for the Permit Technician (Development Services Center) position at City of Norfolk, VA?
Description
The Department of City Planning ensures the highest quality of life for present and future generations by providing excellent planning and enforcement services emphasizing the development of safe, healthy and fun communities where people choose to live, work and play.
Permit Technicians are front line customer service representatives and are likely the first connection our Clients will encounter in the Development Services Center. The Permit Technicians responsibilities include issuing building and tradesman permits in accordance with State Licensing requirements and The Virginia Uniform Statewide Building Code. The responsibilities also include issuing Certificates of Occupancy, proper archive filing into Laserfiche and retention, answering telephone and email Client Code/Process questions, registering building plan submittals, and plan file/document gathering.
Essential Functions
Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency.
Required
If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.
The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.
Non-City
Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.
01
The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.
If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title, and your relationship to the employee. If not, please indicate by typing "N/A."
03
How many years of experience do you have in building or construction trades?
Please select the highest level of education you have completed.
Do you have office experience within a building, construction or trade environment? If yes, please explain.
06
How many years of experience do you have in office management?
This position works directly with both internal and external customers by resolving issues and answering questions. How many years of customer service experience do you possess?
Do you have any experience with or knowledge of Zoning Ordinances or Zoning requirements?
Do you have experience with or knowledge of how to process temporary certificates of occupancy (TCO) or Certificates of Occupancy (CO)?
Do you have a certification from the State of Virginia as a Permit Technician?
Do you have a valid driver's license?
Do you have the legal right to work in the United States and, upon employment, can you provide documentation to verify this?
Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.
14
Are you a current or previous City of Norfolk employee?
Please indicate your veteran status. (A copy of your long form DD-214 may be required)
The Department of City Planning ensures the highest quality of life for present and future generations by providing excellent planning and enforcement services emphasizing the development of safe, healthy and fun communities where people choose to live, work and play.
Permit Technicians are front line customer service representatives and are likely the first connection our Clients will encounter in the Development Services Center. The Permit Technicians responsibilities include issuing building and tradesman permits in accordance with State Licensing requirements and The Virginia Uniform Statewide Building Code. The responsibilities also include issuing Certificates of Occupancy, proper archive filing into Laserfiche and retention, answering telephone and email Client Code/Process questions, registering building plan submittals, and plan file/document gathering.
Essential Functions
- Processes electrical, plumbing, mechanical, and other permits by reviewing the scope of work to be performed, examining permit applications for accuracy, verifying and obtaining information to complete applications, inputting information into a computerized system, and determining permit fees.
- Provides extensive customer service while assisting patrons in the completion of permit applications. Approves applications and issues permits.
- Coordinates and expedites the construction permit issuance process by distributing applications, assisting customers in the completion of applications and prioritizing and assigning submitted building plans to the appropriate staff.
- Provides information to applicants, including Architects, Engineers, Builders, Contractors, and Homeowners, about the permit issuance process.
- Assists in resolving issues and answering questions related to permit applications, fees, plans and specifications submitted.
- Performs related administrative duties including receiving, stamping, recording, and monitoring the digital storage, assignment and scanning plans and documents into Archive Laserfiche Digital storage.
- Process requests for temporary certificate of occupancy (TCO) and Certificate of Occupancy (CO) when requested by applicant and authorized by the Building Official. (or Deputy or Team Leader).
Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency.
Required
- One year of experience in the building or construction trades; or an equivalent combination of education and experience.
- Valid Driver's License required.
- Certification from the State of Virginia as a Permit Technician within 18 months of appointment.
- M-F, 8:00 a.m. to 5:00 p.m.
- Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.
- Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.
- Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.
- Retirement
If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.
- The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.
The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.
Non-City
Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.
01
The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.
- I understand and will answer the following supplemental questions completely and thoroughly.
If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title, and your relationship to the employee. If not, please indicate by typing "N/A."
03
How many years of experience do you have in building or construction trades?
- I have no experience
- I have less than one year experience
- I have 1 - 3 years of experience
- I have 3 - 5 years of experience
- I have more than 5 years of experience
Please select the highest level of education you have completed.
- High School Diploma/GED
- Some College (6 months or more)
- Vocational/Technical Degree
- Associate's Degree
- Bachelor's Degree or higher
Do you have office experience within a building, construction or trade environment? If yes, please explain.
06
How many years of experience do you have in office management?
- I have no experience
- I have less than one year experience
- I have 1 - 3 years of experience
- I have 3 - 5 years of experience
- I have more than 5 years of experience
This position works directly with both internal and external customers by resolving issues and answering questions. How many years of customer service experience do you possess?
- I have no experience
- I have less than 1 year experience
- I have 1 - 3 years of experience
- I have 3 - 5 years of experience
- I have more than 5 years of experience
Do you have any experience with or knowledge of Zoning Ordinances or Zoning requirements?
- Yes
- No
Do you have experience with or knowledge of how to process temporary certificates of occupancy (TCO) or Certificates of Occupancy (CO)?
- Yes
- No
Do you have a certification from the State of Virginia as a Permit Technician?
- Yes
- No
Do you have a valid driver's license?
- Yes
- No
Do you have the legal right to work in the United States and, upon employment, can you provide documentation to verify this?
- Yes
- No
Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.
14
Are you a current or previous City of Norfolk employee?
- Yes - I am a current City of Norfolk Employee
- Yes - I am a previous City of Norfolk Employee
- No - I am not a previous or current City of Norfolk employee
Please indicate your veteran status. (A copy of your long form DD-214 may be required)
- I am not a Veteran
- I am a Veteran
- I am a Disabled Veteran
- Required Question