What are the responsibilities and job description for the Network Engineer III position at City of Norfolk, VA?
Description
The mission of Norfolk’s Information Technology Department is to deliver innovative, program-focused services with an emphasis on accessibility, data quality, security, and customer experience. In pursuit of this mission, we value our staff and encourage their input, make decisions and measure progress based on data, and acknowledge our fiduciary responsibility and civic service.
Norfolk’s Information Technology Department will be a leader known for our advanced resilient technology and services available anywhere and on any device to promote access for employees, citizens, and businesses. This will facilitate data informed decisions within a framework of transparency.
This position is on the City of Norfolk’s network engineering team, within the Infrastructure and Cybersecurity Bureau of the Information Technology Department (IT). The team performs design, configuration, installation, and maintenance of the City’s critical data center and wired/wireless network infrastructure, including but not limited to routers, switches, cabling, servers, network storage, and backup solutions. The team acts in concert with other departmental functional areas, customers, and vendors, to assist in the implementation and maintenance of hundreds of applications and business processes. Collectively, network staff provide essential support to all City staff and business functions
Department Hiring Salary Range: $79, 982.84 - 91,782.15
Essential Functions
This position demands strong analytical, technical, and communication skills. Requirements include:
Additionally, a Successful Candidate Should Be Highly Experienced With Using Microsoft Office Products Including Outlook, Word, Excel, PowerPoint And Visio. He/she Should Demonstrate Or Be Able To Show/describe Past Accomplishments In The Following
High School graduate or equivalent; specific vocational, administrative, or technical knowledge obtainable through six months to one year of advanced study or training past the high school level (through either city in-house training or an outside educational institution).
Three years of work experience in an Information Technology related field; or equivalent combination of education and experience.
The Preferred Candidate Will Possess
Work Location: 800 E. City Hall Avenue, 1st floor, Norfolk, VA 23510
Work Hours: 40 hours; 8 hours per day; Monday – Friday. Remote Eligible two days per week after probation
Signing Bonus: This position is eligible for a one-time $5,000 signing bonus for applications received on or after February 22, 2022. The signing bonus will be paid in two (2) increments: $2,500 upon completion of 60 days of employment, and $2,500 upon completion of your probationary period. To receive the signing bonus, you must be an active employee in good standing.
If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.
The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.
Non-City
Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.
01
The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.
Please select the highest level of education you have completed.
Do you have at least three years of cumulative experience in network engineering, computer/server hardware and software support, or application administration and support?
Do you have experience as a network engineer/systems administrator for an organization with at least 2000 users?
Please choose from the following list the solutions in which you have practical technical experience as an administrator or technician,
For Each Selected Above, Please List How Many Years Experience You Have In Each And The Manufacturers/companies Whose Solutions You Have Experience With. If You Have No Experience With a Solution, Please Write “N/A”
07
List any technical certifications you hold and their expiration dates (be prepared to show proof of certification)
08
Are you willing to submit to an extended background check necessary to access or work with Criminal Justice Information Systems (CJIS) data and computer systems (NOTE: This is not a check to grant a security clearance)?
Do you have a driver’s license valid in Norfolk, Virginia?
Are you physically capable of lifting equipment from floor to waist and carrying it?
Are you able to work periodic 24-hour on-call rotation shifts?
This is an Essential Employee position. The hired candidate is required to report to work during inclement weather, emergency situations, shift work, or as staffing and business needs dictate. Are you willing and able to meet this requirement?
13
Please indicate your veteran status. (A copy of your long form DD-214 may be required)
Are you a current or previous City of Norfolk employee?
If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title. If not, please indicate by typing "N/A."
16
The hiring range for this position is $73,368 - $84,373.20. Will you accept the position at this range?
The mission of Norfolk’s Information Technology Department is to deliver innovative, program-focused services with an emphasis on accessibility, data quality, security, and customer experience. In pursuit of this mission, we value our staff and encourage their input, make decisions and measure progress based on data, and acknowledge our fiduciary responsibility and civic service.
Norfolk’s Information Technology Department will be a leader known for our advanced resilient technology and services available anywhere and on any device to promote access for employees, citizens, and businesses. This will facilitate data informed decisions within a framework of transparency.
This position is on the City of Norfolk’s network engineering team, within the Infrastructure and Cybersecurity Bureau of the Information Technology Department (IT). The team performs design, configuration, installation, and maintenance of the City’s critical data center and wired/wireless network infrastructure, including but not limited to routers, switches, cabling, servers, network storage, and backup solutions. The team acts in concert with other departmental functional areas, customers, and vendors, to assist in the implementation and maintenance of hundreds of applications and business processes. Collectively, network staff provide essential support to all City staff and business functions
Department Hiring Salary Range: $79, 982.84 - 91,782.15
Essential Functions
This position demands strong analytical, technical, and communication skills. Requirements include:
- Problem Solving: Performs analytical and problem-solving activities and arrives at sound solutions; considers customer environment and needs as well as technical issues. Diagnoses and resolves hardware, software, network, connectivity, access, storage, and data backup and restore issues.
- Network Management: Reviews requests for purchase or use of new hardware, software, systems, etc. on the City's network and makes implementation recommendations. Specifies new network engineering hardware, servers, software, storage, systems and services.
- Project Management and Assistance: Participates on cross-bureau and cross-departmental project teams implementing technology solutions.
- Communication and Customer Service: Writes clear and concise emails, memos, user and technical documentation, and status reports. Correctly and appropriately answers customer questions about features, functions and operation of technology infrastructure and software. Explains technology processes and policies to non-technical customers and management. Provides excellent customer service and support to all City agencies. Exhibits outstanding email, telephone and customer service skills.
- Technical Support and Expertise: The network engineering team’s primary technical business lines consist of the design, configuration, installation, troubleshooting and maintenance of:
- Enterprise Routing/Routers
- Enterprise Switching/Switches
- Enterprise Wireless
- Server hardware and Microsoft Server operating systems
- Cabling
- Enterprise backup
- Enterprise Storage (SAN/NAS)
- Server virtualization (VMWare and Nutanix)
- Microsoft Office 365 and Exchange Online
- Basic network security (firewalls, IPS, best practices)
- Network integration of VoIP
Additionally, a Successful Candidate Should Be Highly Experienced With Using Microsoft Office Products Including Outlook, Word, Excel, PowerPoint And Visio. He/she Should Demonstrate Or Be Able To Show/describe Past Accomplishments In The Following
- The ability to accomplish tasks both independently and as a team member
- The ability to perform troubleshooting of problems and determine the most effective solution
- Basic conceptual understanding of routing and switching
- Creation and modification of technical documentation
- The ability to articulate complex technical information to non-technical people
- Successfully pass a drug screening test and extensive criminal background check
- Possess a driver’s license valid in Norfolk, Virginia
- Be physically capable of performing the work, which requires; color & depth perception; high, low and normal range hearing; lifting equipment from floor to waist and above shoulders and carrying it; sitting for long periods of time; using a computer to enter and update data on calls and services requests; performing other standard office tasks
- Be able to work periodic 24 hour on-call rotation shifts
- Report to work as directed in the event of an emergency or natural disaster, and be expected to work unusual shifts and hours
- Report to work at Norfolk city offices on a regular basis, and within one hour of being notified of an event or emergency.
High School graduate or equivalent; specific vocational, administrative, or technical knowledge obtainable through six months to one year of advanced study or training past the high school level (through either city in-house training or an outside educational institution).
Three years of work experience in an Information Technology related field; or equivalent combination of education and experience.
The Preferred Candidate Will Possess
- Bachelor’s degree in a related field of study with 3 years of practical experience, or 7 years of practical experience with no degree.
- Related professional certifications may be considered in lieu of other structured education.
Work Location: 800 E. City Hall Avenue, 1st floor, Norfolk, VA 23510
Work Hours: 40 hours; 8 hours per day; Monday – Friday. Remote Eligible two days per week after probation
Signing Bonus: This position is eligible for a one-time $5,000 signing bonus for applications received on or after February 22, 2022. The signing bonus will be paid in two (2) increments: $2,500 upon completion of 60 days of employment, and $2,500 upon completion of your probationary period. To receive the signing bonus, you must be an active employee in good standing.
- Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.
- Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.
- Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.
- Retirement
If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.
- The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.
The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.
Non-City
Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.
01
The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.
- I understand and will answer the following supplemental questions completely and thoroughly.
Please select the highest level of education you have completed.
- Less than High School Diploma/Equivalency
- High School Diploma/GED
- Some College (6 months or more)
- Vocational/Technical Degree
- Associate's Degree
- Bachelor's Degree
- Master's Degree or higher
Do you have at least three years of cumulative experience in network engineering, computer/server hardware and software support, or application administration and support?
- Yes
- No
Do you have experience as a network engineer/systems administrator for an organization with at least 2000 users?
- Yes
- No
Please choose from the following list the solutions in which you have practical technical experience as an administrator or technician,
- Enterprise Routing/Routers
- Enterprise Switching/Switches
- Enterprise Wireless
- VoIP
- Server hardware and Microsoft Server operating systems
- Network Cabling – UTP and/or fiber optics
- Enterprise backup solutions
- Enterprise Storage (SAN/NAS)
- Enterprise Network security (firewalls, IPS, IDS, antivirus, etc.)
- Enterprise Server virtualization
- Microsoft Office 365 and Exchange Online
For Each Selected Above, Please List How Many Years Experience You Have In Each And The Manufacturers/companies Whose Solutions You Have Experience With. If You Have No Experience With a Solution, Please Write “N/A”
07
List any technical certifications you hold and their expiration dates (be prepared to show proof of certification)
08
Are you willing to submit to an extended background check necessary to access or work with Criminal Justice Information Systems (CJIS) data and computer systems (NOTE: This is not a check to grant a security clearance)?
- Yes
- No
Do you have a driver’s license valid in Norfolk, Virginia?
- Yes
- No
Are you physically capable of lifting equipment from floor to waist and carrying it?
- Yes
- No
Are you able to work periodic 24-hour on-call rotation shifts?
- Yes
- No
This is an Essential Employee position. The hired candidate is required to report to work during inclement weather, emergency situations, shift work, or as staffing and business needs dictate. Are you willing and able to meet this requirement?
13
Please indicate your veteran status. (A copy of your long form DD-214 may be required)
- I am not a Veteran
- I am a Veteran
- I am a Disabled Veteran
Are you a current or previous City of Norfolk employee?
- Yes - I am a current City of Norfolk Employee
- Yes - I am a previous City of Norfolk Employee
- No - I am not a previous or current City of Norfolk employee
If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title. If not, please indicate by typing "N/A."
16
The hiring range for this position is $73,368 - $84,373.20. Will you accept the position at this range?
- Yes
- No
- Required Question
Salary : $73,368 - $91,782