Management Analyst III - Crisis Intervention Team

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

The Norfolk Community Services Board (NCSB) provides treatment, support, and education to the community with a focus on mental illness, substance use disorders. intellectual/developmental disabilities, and housing and homelessness. Norfolk CSB provides services to persons in acute crisis as well as integrated, person-centered, and recovery-oriented programming for persons needing assistance and support stabilizing in the community.

Today, the NCSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. Norfolk CSB seeks team members interested in providing skilled services in a public service environment and dedicated to supporting a positive work and treatment environment. Please join us as we provide hope and recovery opportunities for the persons we serve.

The NCSB is excited to offer an opportunity for a passionate and skilled professional to join our team as a Management Analyst Ill supporting Comprehensive Crisis Services. This position plays a vital role in coordinating Crisis Intervention Team (CIT) programs and strengthening partnerships with law enforcement, public safety, and community organizations. Responsibilities include organizing CIT training, conducting research, and analyzing data from Norfolk 9-1-1, law enforcement, and other partners to inform planning and improve crisis response outcomes. The ideal candidate will bring strong analytical skills, experience working with cross-agency teams, and a commitment to enhancing behavioral health and public safety in our community.

Department Hiring Salary Range: $59,393-$68,301

Essential Functions Include But Are Not Limited To

• Build and maintain strong working relationships with key partners such as the Police Department, Magistrates, Sheriff's Office, Probation and Parole, and legal offices to support coordinated crisis response.
• Collaborate with external agencies, including the Department of Criminal Justice Services, Department of Behavioral Health and Developmental Services, and Region V's Crisis Intervention Team (CIT) Coalition.
• Oversee the CIT Program by supporting its design, implementation, and ongoing development; troubleshoot issues and provide policy guidance as needed.
• Conduct research and analyze internal and external data to identify service delivery gaps, support planning efforts, and recommend improvements.
• Coordinate logistics for CIT trainings, including scheduling presenters and managing training activities.
• Develop and maintain participant training materials, including the CIT training manual.
• Monitor and evaluate training effectiveness through data collection, course evaluations, and quality improvement efforts.
• Support program expansion beyond NPD, including work with the Sheriff's Department and NCIS.
• Collaborate with planning teams to create targeted training for partners such as hospitals, parole officers, dispatchers, and EMS.
• Maintain accurate records and reports related to training, planning, and program data.
• Create and distribute materials to communicate program and policy information across departments and city-wide.
• Assist with CIT instruction, including role-playing scenarios as needed.
• Perform other duties as assigned.
  
  

Work requires broad knowledge in a general professional or technical field. Knowledge is normally acquired through four years of college resulting in a Bachelor's degree or equivalent.

Four years' experience in data analysis or related field; or an equivalent combination of education and experience.

Preferred Education/Experience

Bachelor's degree in criminal justice, Sociology, Psychology, Social Work, Communications, Business Administration, or related field plus one year's experience working with criminal justice system and or mental health.

• Valid Driver's License may be required depending on assignment.
• Crisis Intervention Team Training Certification preferred.