What are the responsibilities and job description for the Executive Director, Norfolk Healthcare Consortium position at City of Norfolk, VA?
Description
Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia. Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications.
The Norfolk Healthcare Consortium (comprised of the City of Norfolk, Norfolk Public Schools and Norfolk Redevelopment & Housing Authority) provides comprehensive, cost-effective healthcare solutions to approximately 10,000 covered members and 26,000 lives. The Executive Director serves as the strategic and operational leader responsible for advancing the Consortium’s long-term sustainability, healthcare initiatives, financial stewardship, and member experience.
This executive leadership role oversees all aspects of a complex self-insured healthcare program, including vendor management, healthcare strategy, financial performance, compliance, member engagement, and governance support. The Executive Director works closely with the Norfolk Healthcare Consortium’s Executive Committee and participating organizations to ensure high-quality, financially sustainable healthcare offerings in a dynamic and evolving benefits landscape.
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Essential Functions
Key Responsibilities
- Lead the strategic planning, implementation, and administration of Consortium healthcare and wellness programs.
- Oversee self-insured healthcare plan operations, including medical, dental, vision, wellness, EAP, reimbursement accounts, and related benefit programs. Do we need to include any other provisions?
- Direct financial oversight including budgeting, forecasting, reserve analysis, claims trend evaluation, and cost-containment initiatives.
- Analyze healthcare utilization and claims data to identify cost drivers and recommend strategic plan design changes.
- Oversee relationships with TPAs, PBMs, stop-loss carriers, consultants, actuaries, and other vendors.
- Develop and administer Requests for Proposals (RFPs), contract negotiations, and vendor performance standards.
- Monitor emerging healthcare trends including specialty pharmacy, value-based care, transparency initiatives, population health, and healthcare navigation strategies.
- Ensure compliance with all applicable federal, state, and local healthcare and benefits regulations.
- Present recommendations and strategic updates to the Executive Committee and executive stakeholders.
- Develop member communication and education strategies to improve engagement and healthcare literacy.
- Supervise designated staff and support professional development initiatives.
- Represent the Consortium in industry meetings, partnerships, and collaborative healthcare initiatives.
Education/Experience
Required:
- Bachelor’s degree in Healthcare Administration, Public Administration, Business Administration, Finance, Public Health, or related field.
- Minimum of 6 years of progressively responsible experience in healthcare benefits administration, self-insured health plans, consortium operations, or related healthcare leadership.
- Experience managing complex healthcare vendor relationships and healthcare financing strategies.
- Strong understanding of healthcare compliance requirements including HIPAA, ACA, COBRA, and related regulations.
- Demonstrated analytical, strategic planning, and executive communication skills.
Preferred:
- Master’s degree (MBA, MPA, MHA, or related field).
- Certified Employee Benefits Specialist (CEBS) or related certification.
- Public-sector or consortium experience.
- Experience leading organizational modernization or healthcare transformation initiatives.
The ideal candidate will combine strategic vision with strong operational execution and the ability to navigate a complex multi-stakeholder environment.
Additional Information & Requirements
- SPHR/SHRM-SCP certification preferred.