What are the responsibilities and job description for the Benefit Programs Specialist I position at City of Norfolk, VA?
Description
Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.
The City of Norfolk’s Department of Human Services (NDHS) provides a wide range of essential services to its citizens. These services are crucial in supporting the wellbeing of the community and ensuring that all citizens have access to the resources they need. NDHS is committed to providing such comprehensive support to its citizens.
The NDHS is seeking a Benefit Programs Specialist I to join the team. Under close supervision, the Benefit Programs Specialist I reviews and evaluates information gathered from applicants to determine eligibility for public assistance programs and services. This employee also interprets rules and regulations associated with government assistance programs.
Departmental Hiring Salary Range: $41,775- $48,041
Essential Functions
- Determines initial and ongoing eligibility for benefits and public assistance programs and services by interviewing applicants, analyzing information, and explaining rights and responsibilities, and interpreting policies.
- Processes cases by verifying customer statements, completing evaluations and review sheets, setting up records and files, keeping applicants informed, advising of alternatives, and maintaining electronic and hardcopy records.
- Works as a liaison between the city and hospital by working onsite with hospital staff to identify those citizens in need of applying for medical assistance.
- Keeps current by reviewing regulations and learning new ones.
- Establishes and maintains effective working relationships with others in a positive and tactful manner under sometimes stressful situations, exercises sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions.
- Works with individuals outside the City who may belong to professional or peer organizations. Works with various state and federal agencies.
- Performs related duties as assigned.
Education/Experience
Two years of experience in a paraprofessional, clerical, or similar capacity including substantial public contact, interviewing, information gathering, and the analysis of data or any equivalent combination of training and experience.
Additional Information & Requirements
Valid Driver's License may be required depending on assignment.
This position is eligible for a one-time $5,000 signing bonus.
Salary : $41,775 - $48,041
