What are the responsibilities and job description for the Recreation Center Customer Service - Control Desk position at City of Newport?
Temporary Assignment
The City of Newport is looking for someone who enjoys people, thrives in a lively environment, and wants to play a meaningful role in welcoming our community. As a Customer Service Representative, you are often the very first person to greet patrons of all ages, backgrounds, and abilities as they come in to recreate. From toddlers wobbling into swim lessons, to teens gathering after school, to pickleball rivalries, sports clubs, families, and everyone in between - you get a front-row seat to the joy, energy, and connection that happen here every day!
This temporary assignment is expected to last 4-5 months, beginning at 8 hours per week and gradually increasing up to 29 hours per week to help cover planned leaves of absences. The schedule will vary, but shifts will be discussed and posted in advance.
In this role, you’re not only a source of information and support - you’re also a friendly bystander to countless smiles and a steady safeguard for a space that acts as a true play haven for the community.
What You'll Do:
• Welcome and assist patrons with enthusiasm and care
• Answer and direct phone calls
• Sell passes and register participants for activities
• Assist with room reservations
• Enforce policies with professionalism and a customer-focused mindset
• Report needed repairs and help maintain a safe, secure facility
Position Details:
• Part-time, non-exempt, temporary assignment
• Schedule includes varied hours, including evenings and weekends
Ideal Candidate Will Have:
• Excellent communication and customer service skills
• Ability to multitask in a busy, fast-moving environment
• Confidence using computers and basic point-of-sale systems
• A proactive, safety-minded approach and understanding of facility rules
Come be part of a team that supports recreation, wellbeing, and community connection — and enjoy the unique privilege of seeing people at their happiest.
Applications received by Monday, November 2nd will receive initial review, but the position will remain open until filled.
- Open and close the Recreation Center. Greet patrons in person and on the telephone.
- Handle complex payment transactions. Register and receive payments from customers for classes, passes, and room rental offered at the Recreation Center. Balance money in drawers and concessions before, during, and after work shifts.
- Reserve rooms for classes, special events, and rentals.
- Answer phones, provide information, and direct calls as needed. Provide customers with information on events and activities at the Recreation Center, Senior Center, and Parks.
- Sell and restock concessions.
- Create flyers and make copies for current and upcoming activities at the Recreation Center. Manage household information for all members of the Recreation Center. Clean and maintain desk area and break room. Make sure the entry area is clean and welcoming to the customers.
- Assist with Recreation Center projects.
- Assist with maintaining building security and monitoring the security video system. Enforce all department policies and procedures.
- Develop and maintain a positive working relationship with colleagues, supervisors, clients, and others.
- Perform other duties as assigned.
KNOWLEDGE: Knowledge of effective customer service and general office procedures. Knowledge of basic accounting and bookkeeping principles.
SKILLS: Skill in the use of personal computers, various related software programs, and standard office equipment. Attention to detail in all aspects of the job. Strong time management, organization, and prioritization skills. Customer service orientation and skills. Exceptional interpersonal skills, strong oral and written communications skills with a variety of audiences, strong math skills, and professionalism.
ABILITIES: Ability to establish and maintain an effective and professional working relationship with City management, employees, Council members, other entities, and the general public. Ability to communicate professionally and effectively, both orally and in writing, with individuals and groups. Ability to honor the confidentiality required of this position. Ability to multi-task in a busy environment. Ability to learn recreation-specific software. Ability to communicate and interact with a variety of people, be self-motivated, and carry assignments through to completion. Must be able to apply basic math to daily work (add, subtract, multiply and divide). Ability to use discretion and work independently, and in a teamwork environment. Ability to maintain the confidentiality of the position. Physical ability to perform the essential job functions.
DESIRABLE QUALIFICATIONS: First Aid/CPR/AED within 30 days of hire.While performing the duties of this position, the employee is frequently required to sit, stand, bend, kneel, stoop, communicate, reach, and manipulate objects. The position requires mobility including the ability to frequently lift or move materials up to twenty-five pounds and occasionally lift or move materials up to sixty pounds. Manual dexterity and coordination are required approximately 50% of the work period while operating equipment such as computers, keyboards, telephones, and standard office equipment. All applications for this position must be submitted via our online application system at https://www.governmentjobs.com/careers/cityofnewport.
Only complete applications will be considered and application review will continue until position is filled. Please do not fax, mail or e-mail any documentation. You will receive a confirmation email when your application has been successfully submitted.
The City of Newport is an EEO employer and veteran's preference provider. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected under state, federal or local law.
All offers of employment are subject to successful completion of a complete background check, reference checking, and in the case of safety sensitive positions, drug and alcohol testing.
The City of Newport follows Oregon law regarding Veterans’ Preference in Public Employment. If you are requesting Veterans’ Preference, you must complete the Veteran’s Preference Form and attach a copy of your DD214 / DD215. If you are a disabled veteran, you must also include a copy of your Veteran's Administration benefit summary/award letter with your application.
Salary : $19 - $21