What are the responsibilities and job description for the NEIGHBORHOOD SERVICES ASSOCIATE position at City of Newport News?
JOB DESCRIPTION
NEIGHBORHOOD SERVICES
ASSOCIATE
CITY MANAGER’S OFFICE
Human Resources Newport News, Virginia
Department
GENERAL STATEMENT OF RESPONSIBILITIES
Under general supervision, this position supports the Office of Neighborhood Services and champions
the City’s efforts to invest in and strengthen neighborhoods to create a sense of place, where people
thrive and are connected. Reports to the Neighborhood Servies Manager.
ESSENTIAL JOB FUNCTIONS
Assists in efforts to establish neighborhood improvement efforts, as well as the administration and
management of programs and processes established to support Newport News neighborhood
development. Responsible for assisting with community engagement & outreach activities, strategic
planning initiatives, civic education, program design, partnership and board development, grant
management, community reinvestment actions, and/or urban design & policy. Provides monitoring
and reporting for neighborhood grant programs
Supports efforts to build strong relationships between community groups and local government
representatives in order to strengthen community leadership and improve public engagement within
the City. Supports the City’s Neighborhood Leadership Institute and the development of
Neighborhood Associations Citywide.
Assists in the planning and implementation of a variety of services and community support activities
including logistical and financial support, communications, program implementation, and outreach.
Assists and serves as trained facilitator for community engagement activities; facilitates workshops
related to Asset Based Community Development (ABCD) initiatives.
Meets with community groups, city departments, non-profit, charitable groups, religious communities,
youth groups, and other businesses and education entities. Assists with community asset discovery,
connecting them to support resources, and mobilizing groups for action.
Provides general organizational and administrative support to the City Manager’s Office through
document and system management. Supports team members in project tasks, communications, event
setup, and outreach support.
Performs other duties as assigned.
PERFORMANCE STANDARD
Employees at all levels are expected to effectively work together to meet the needs of the community
and the organization through work behaviors demonstrating the City’s Values. Employees are also
expected to lead by example and demonstrate the highest level of ethics.
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REQUIRED KNOWLEDGE
- Asset Based Community Development (ABCD) – General knowledge of ABCD, focusing on
mapping, building relationships, and facilitating inclusive, strength-based initiatives that empower
residents to become significant partners in addressing neighborhood/community issues.
- Public Relations and Communications – General knowledge of the principles, techniques and
media. Knowledge of the processes and equipment used in the design and preparation of
multimedia graphics, brochures and other visual aids. Knowledge of advertising and publicity,
including researching, preparing and disseminating public information.
- Program Management – Knowledge of program planning and implementation to include research,
- Customer Service - Considerable knowledge of principles and processes for providing customer
satisfaction.
REQUIRED SKILLS
- Critical Thinking – Uses logic and reasoning to understand, analyze, and evaluate complex
solutions, conclusions or approaches to the situation.
- Interpersonal Relationships – Develops and maintains cooperative and professional relationships
- Judgement and Decision Making - Evaluates the best method of research and then exercises
relative costs and benefits of potential actions to choose the most appropriate one.
REQUIRED ABILITIES
- Communication – High energy focus on engagement and connection with audiences from all levels
understand to include preparation of reports and medical records. Ability to handle a variety of
issues with tact and diplomacy and in a confidential manner. Ability to manage difficult or
emotional situations; responds promptly to customer needs.
- Time Management – – Ability to plan and organize daily work routine. Establishes priorities for the
deadlines.
- Accounting and Budgeting – Ability to perform arithmetic, algebraic, and statistical applications.
of financial data.
EDUCATION AND EXPERIENCE
Requires any combination of education and experience equivalent to Bachelor's Degree in Planning,
Urban Studies, Communication, Public Relations, Public Administration, or related field and 2-3 years
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of directly related experience coordinating, developing and implementing community inter-agency
prevention or intervention programs involving at-risk youth.
ADDITIONAL REQUIREMENTS
Requires a comprehensive background investigation to include a state and local criminal history check
and a sex offender registry check. Requires a valid driver's license with an acceptable driving record.
Some evening and weekend work required.
PHYSICAL REQUIREMENTS
- Requires the ability to exert light physical effort in sedentary to light work
- Some lifting, carrying, pushing, and/or pulling of objects and materials of light weight )5-10
- Tasks may involve extended periods of time at keyboard or workstation.
SENSORY REQUIREMENTS
- Some tasks require the ability to perceive and discriminate sounds and visual cues or signals.
- Some tasks require the ability to communicate orally.
ENVIRONMENTAL EXPOSURES
Essential functions are regularly performed without exposure to adverse environmental conditions.
May require exposure to rude/irate persons.
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