ADMINISTRATIVE TECHNICIAN - PART TIME

JOB DESCRIPTION

ADMINISTRATIVE TECHNICIAN
(FOUR OAKS DAY CENTER)

HUMAN SERVICES Human Resources Department
700 Town Center Drive, Suite 200

Newport News, VA 23606
Phone: (757) 926-1800

Fax: (757) 926-1825
NEWPORT NEWS, VA

CITY OF OPPORTUNITY

GENERAL STATEMENT OF RESPONSIBILITIES

Under general supervision, this position performs routine to difficult administrative support and
related functions. Reports to the Executive Director of the Four Oaks Day Center.

ESSENTIAL JOB FUNCTIONS

Greets customers arriving for appointments and classes; logs arrivals and contacts Workers; screens
and responds to general inquiries and complaints regarding human services programs.

Performs administrative support work such as word processing, creating spreadsheets, data entry and
retrieval; reviews forms, data and other information to ensure accuracy and conformance to established
procedures and policies; generates reports and records; screens telephone calls and operates a phone
switchboard.

Processes income verifications; logs and distributes incoming faxes; retrieves, reviews and distributes
State Broadcasts, child support notifications and Medicaid eligibility determinations to appropriate
staff and calculates Worker’s daily mileage for reimbursement. Receives maintenance and building
complaints and coordinates maintenance and service requests for copiers and faxes.

Creates and maintains a filing and record management systems; prepares monthly reports; answers
phones and serves as first point of contact for Department; and responds to routine inquiries from the
public, other departments and outside agencies.

Performs other duties as assigned.

PERFORMANCE STANDARD

Employees at all levels are expected to effectively work together to meet the needs of the community
and the organization through work behaviors demonstrating the City’s Values. Employees are also
expected to lead by example and demonstrate the highest level of ethics.

REQUIRED KNOWLEDGE


Office Administration – Knowledge of office systems, practices, procedures and administration. 

Technology – Knowledge of general office equipment and personal computers to include word
processing, spreadsheet, and related software.

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Customer Service — Considerable knowledge of principles and processes for providing customer
service. This includes setting and meeting quality standards for services, and evaluation of
customer satisfaction.

REQUIRED SKILLS


Computer Skills – Utilizes a personal computer with word processing, spreadsheet, and related
software to effectively complete a variety of administrative tasks with reasonable speed and
accuracy. 

Interpersonal Relationships – Develops and maintains cooperative and professional relationships
with employees and all levels of management to include representatives from other departments
and organizations. 

Time Management - Plans and organizes daily work routine. Establishes priorities for the
completion of work in accordance with sound time-management methodology.

REQUIRED ABILITIES


Judgment/Decision Making – Ability to use logic and reasoning to understand, analyze, and
evaluate situations and exercise good judgment to make appropriate decisions. 

Communication –Excellent ability to listen and understand directions, information and ideas
presented verbally and in writing. Ability to handle a variety of issues with tact and diplomacy
and in a confidential manner. 

Accounting - Ability to perform arithmetic, algebraic, and statistical applications. Ability to employ
economic and accounting principles and practices in the analysis and reporting of data.

EDUCATION AND EXPERIENCE

Requires a High School Diploma and 3-4 years of related experience or any equivalent combination of
education and experience.

ADDITIONAL REQUIREMENTS

An acceptable general background check to include a local and state criminal history check and sex
offender registry check.

Individuals in this position cannot be listed as having a founded child abuse or neglect complaint.

In the event of a declared emergency in the City of Newport News, individuals in this position are
required to work shelter duty and may be called on to perform duties as required to provide for the
safety and care of the citizens of the community.

PHYSICAL REQUIREMENTS 

Requires the ability to exert light physical effort in sedentary to light work. 

Some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10
pounds). 

Tasks may involve extended periods of time at keyboard or work station.

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SENSORY REQUIREMENTS 

Some tasks require the ability to perceive and discriminate sounds and visual cues or signals. 

Some tasks require the ability to communicate orally.

ENVIRONMENTAL EXPOSURES

Essential functions are regularly performed without exposure to adverse environmental conditions.

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