Guest Services - Seasonal Summer of 2025

Under the general supervision of the Guest Services Lead the Guest Services Team member will operate a clean, safe, and organized area, per the guidelines of New Albany Parks and Recreations and the Health Department, while providing excellent customer service and a positive work environment for our employees. This position shall work in both the ticketing booth and concessions stand.

SPECIFIC DUTIES AND RESPONSIBILITIES

"*" denotes an essential function of the job

• *Knowledge of basic math; ability to handle money with accuracy.
• *Operate basic office and concessions equipment.
• *Check IDs, collect fees, and scan memberships for the public for admittance.
• *Ability to quickly and safely prepare food.
• *Accurately take and prepare customer(s) orders in a professional and timely manner.
• *Perform routine maintenance of all equipment.
• *Maintain and keep a clean and organized work area.
• *Maintain inventory and stock items as necessary.
• *Follow and enforce New Albany Parks and Recreation and Health Department rules and regulations.
• Perform other duties as assigned.

STANDARDS OF PERFORMANCE

• Demonstrate informative and professional assistance when working with vendors, co-workers, and the public.
• Display excellent verbal and written communication skills.
• Reliable and punctual.
• Maintain City information in a confidential manner.

MENTAL AND PHYSICAL REQUIREMENTS

• Ability to work as a team member.
• Display professional appearance, warm demeanor and positive attitude.
• Demonstrate attention to detail in daily tasks.
• Be a motivated self-starter.
• Work independently and to be accurate, efficient and organized.
• Manage multiple tasks simultaneously.
• Work under pressure with time constraints in a changing environment.
• Stand, walk, sit, reach with hands and arms, climb, balance, stoop, kneel, crouch or crawl frequently.
• Lift and/or move 5-10 pounds frequently.
• Lift and/or move up to 25 pounds occasionally.

WORKING ENVIRONMENT AND CONDITIONS

• This position requires working in the internal & external environment.
• This position requires a flexible work schedule; night and/or weekends and holidays will be required.
• The position involves being in an environment with recreational equipment.
• The position involves working in the elements of seasonal weather.

EDUCATION, EXPERIENCE AND TRAINING

• Must be 16 years of age of older.
• High school diploma or G.E.D equivalent, preferred.
• Ability to effectively communicate both orally and in written form.
• A pleasant, friendly, and outgoing demeanor.
• Willingness to take on additional tasks as assigned.
• Ability to successfully complete CPR/AED First aid & Bloodborne pathogens certification.

EQUIPMENT AND TOOLS

• Concession stand, ticket office, and peripherals.
• Food preparation & cooking instruments.
• Multimedia devices.
• General cleaning supplies.