What are the responsibilities and job description for the LIBRARY CIRCULATION SUPERVISOR position at City of National City?
THE CITY:
National City’s multi-cultural population, mild climate and central location make National City a great place to live and work. The City takes great pride in its rich history and traditions, diverse cultures, dynamic and progressive atmosphere, strong community spirit, schools, neighborhoods and vibrant business districts. National City, San Diego County’s second oldest city, is truly “In the center of it all.” National City is 10 minutes from everywhere and positioned for prosperity, with proximity to the San Diego Bay, US-Mexico border, downtown San Diego, international airport, rail, San Diego State University, and other colleges and universities. National City is circled by interstates 5 and 805, and highways 54 and 15. For more information on the City of National City, please visit our website at: www.nationalcityca.gov
Under general direction from the Director of Library Services, directs, supervises, coordinates, and performs a wide variety of advanced technical and paraprofessional library support services related to patron assistance and circulation; demonstrates a full understanding of all applicable policies and procedures; outlines, assigns and determines work projects, ensures safe work practices; performs customer service duties.The following duties and responsibilities are representative of those typically performed by positions assigned to this classification. Any single position may not perform all of these duties and/or may perform similar related tasks not listed here.
- Supervises, plans, assigns, schedules, reviews and participates in the circulation of a wide variety of library materials; assesses daily workflow and makes necessary assignments to ensure efficient and effective patron services; participates in the selection, motivation and evaluation of assigned staff and volunteers; monitors work activities to ensure safe work practices, work quality and accuracy; develops, implements, and maintains record keeping procedures and techniques.
- Applies local laws, codes, and regulations related to library services; assists in handling the more complex and difficult situations involving interpretation of regulations and operating procedures; keeps current on and implements new circulation technologies; prepares a variety of reports, including monthly Circulation written and statistical reports, and the lost and damaged materials report.
- Evaluates damaged materials and assesses charges; supervises and participates in the collection of library fees; coordinates collection agency referrals when necessary.
- Participates in the development and implementation of policies and procedures; ensures appropriate training for assigned staff in all areas of work; identifies training opportunities and needs and makes recommendations to Director of Library Services.
- Develops schedules and methods for performing assigned duties; maintains appropriate work records and documents; prepares statistical and analytical reports on operations as necessary.
- Responds to questions and concerns from patrons, the public, City staff and other agencies; provides information as appropriate and resolves service issues and complaints; provides for regular communication between Circulation and other Library service areas; coordinates activities with other City staff.
- Establishes positive working relationships with representatives of community organizations, state/local agencies, City staff and the public.
- Performs other related duties as required or assigned.
Graduation from high school or successful completion of a GED, AND six (6) years of recent clerical work experience at a Library Circulation Desk including either supervisory or progressively responsible experience; OR an associate’s degree in a related field from an accredited college or university, AND four (4) years of the required Library Circulation Desk experience; OR a bachelor’s degree in a related field from an accredited college or university, AND two (2) years of the required Library Circulation Desk experience.
A certificate from a Library Technical Assistant or Library Technology program may substitute for one year of the required Library Circulation Desk experience.
Highly Desirable: Bilingual fluency in English and Spanish.
Knowledge and Skills in: Current library methods, practices, resources, equipment and terminology, including circulation procedures; public relations and customer service techniques; automated library information systems; methods and techniques of supervision, training, and motivation; methods and techniques of scheduling work assignments; standard office practices and procedures, including the use of standard office equipment, record-keeping, arithmetic, computer applications and specialized library software; proper English, spelling and grammar; occupational hazards and standard safety practices.
Ability to: Plan, organize, direct and evaluate the work of subordinate staff; train, supervise and motivate subordinates in assigned areas of activity; deal effectively and tactfully with patrons and the public; operate specialized library information systems; identify problems related to circulation services and develop effective courses of action for their resolution; interpret, apply and explain library circulation policies, procedures and systems; organize, prioritize and follow-up on work assignments; work independently and as part of a team; make sound decisions within established guidelines; analyze a complex issue, and develop and implement an appropriate response; follow written and oral directions; observe safety principles and work in a safe manner; communicate clearly and concisely, both orally and in writing; establish and maintain effective working relationships.Applicants must submit a City application online through the Human Resources Department web page at www.nationacityca.gov. Applications may be accompanied by a resume describing experience, education, and training in relation to the requirements of the position, however, resumes will not be accepted in lieu of a completed City employment application.
All applications will be reviewed and only those candidates determined to be most qualified on the basis of experience and education, as submitted, will be invited to participate in the selection process. The selection process may include but is not limited to an oral interview and/or written exams and oral presentations. Successful candidates will be placed on the employment eligible list from which hires may be made. An eligible list is valid for up to one year unless exhausted sooner.
The City of National City is an Equal Opportunity employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status or disability.
Salary : $5,170 - $6,284