Housing Supervisor (Promotional)

• This is an internal promotional recruitment, only open to City of Napa full-time classified employees.***
  
  

Do you have experience overseeing housing assistance programs, program support operations, and client-centered services? Are you passionate about supervising a team and developing others? Do you enjoy helping people during difficult times?

Then APPLY TODAY to join a hardworking team that strives to make our community and organization a better place!

The City of Napa is seeking to fill one (1) Housing Supervisor opening in our Housing Division in the Community Resources and Development Department. Our Housing Division is responsible for affordable housing programs in the City including rental assistance programs and housing rehabilitation programs. The Housing Division coordinates a wide variety of housing grants and loans, and provides financing for the development of affordable housing. Our staff members in the Housing Division also acts as the Housing Authority of the City of Napa which administers affordable housing countywide, including the Section 8 rental assistance program. Additionally, the Housing Division administers various Federal, State and local programs to assist the community by providing affordable housing and supportive services at all levels of affordability. Please visit our website to learn more about the City of Napa's Housing Division.

Our next Housing Supervisor will provide guidance and direction to our goal-oriented team of Senior Housing Specialists, Housing Specialists, and other staff members within the Housing Division. As a Housing Supervisor, you will join a management team of three (3) Housing Supervisors who assigned to the following areas: Affordable Housing Programs, Built Environment Programs, and Rental Subsidy Programs. In this role, you will be assigned to lead the Rental Subsidy Program and oversee the rental assistance programs. Some of these duties will include supervising all team members assigned to the rental assistance programs in the annual recertification processes and other case management functions such as income verification, waiting list updates, applicant briefings, and housing assistance contract preparation. The Housing Supervisor will review work and conduct periodic quality control audits to ensure work is performed accurately and in compliance with applicable regulations, policies, and procedures. Our Housing Supervisors are also tasked with implementing policies and procedures and recommending program improvements based on evaluations. The Housing Supervisor reports directly to the Housing Manager and may act as a back-up in their absence. This position will excel at interacting with clients using a human centered approach, maintaining collaborative relationships with partner agencies, and responding to escalated issues such as questions or concerns from residents and landlords.

We are looking for a leader with a strong attention to detail and effective communication skills who enjoys working with members of the public, as well as developing their colleagues.

In addition to your qualifications, ideal candidates for this position will have shown success in demonstrating the following competencies:

• Technical/Professional Knowledge and Skill - Having achieved a strong level of technical, functional, and/or professional skill or knowledge in rental programs; keeping up with current developments and trends in housing; using knowledge to accomplish results.
• Decision Making - Identifying and understanding problems and opportunities by gathering, analyzing and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences.
• Coaching & Developing Others - Guides others to make the most of their available skills and provides timely mentorship and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or resolve a problem.
• Resolving Conflict - Helping others deal effectively with an antagonistic situation to minimize damage to the relationships and promote shared goals; using appropriate methods to reduce tension or conflict between two or more people and facilitate agreement.
• Emotional Intelligence - Establishing and sustaining relationship by accurately perceiving and interpreting own and others' emotions and behavior; using insights to optimally adapt own responses so that one's behavior matches one's values and delivers intended results.
• Detail Orientation - Accomplishing tasks by considering all areas involved no matter how detailed; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful.
• Customer Focus - Ensuring that customer perspective is the driver behind work decisions and activities.
• Managing Work - Optimally balancing one's time and resources to ensure that work is completed efficiently; ability to self-manage and practice independent discernment.
• Optimizing Diversity - Establishing and supporting department systems, policies, and practices that reduce barriers and use the capabilities and insights of individuals with a diverse set of backgrounds, cultures, styles, abilities, and motivation.
  
  

This recruitment and examination is being conducted to fill one (1) vacancy and may be used to fill future similar full-time and limited-term vacancies as they occur during the active status of the employment list. The active status of this employment list will be for six (6) months unless abolished sooner or extended beyond that date in accordance with the Civil Service Rules.

For a full, detailed job description for Housing Supervisor, please click here.

MISSION STATEMENT for the City of Napa

Rooted in public service, our mission is to grow a vibrant, sustainable community for all who live in, work in, and visit the City of Napa, through thoughtful leadership and dedication to excellence.

CORE VALUES for the City of Napa

• Integrity - Consistently demonstrating the highest level of ethical conduct with accountability and pride.
• Service - Engaging in meaningful work to care for our community through resourceful dedication and humble actions.
• Inclusion - Creating a sense of ease and belonging through respect, acceptance, and mindfulness of our collective diversity.
• Collaboration - Working together with a shared purpose while respectfully considering all voices to achieve common goals, solutions, and greater outcomes.
• NOTE: CITY OF NAPA EMPLOYEES SHOULD USE A PERSONAL EMAIL ADDRESS DURING THE APPLICATION PROCESS***
  
  

SELECTION PROCESS

The City of Napa utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad outreach efforts and equal opportunity for qualified applicants to take part in a process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, an eligible list may be exclusively used for that current vacant position. Other recruitments and eligible lists may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.

Candidates who have participated in a testing process for a recruitment are not eligible to re-take the same test within six (6) months.

What happens next?

• We will review your application and all supplemental materials to select the best qualified applicants to continue in the selection process. Application appraisal includes a review of qualifications, education, training, and experience related to the job, as well as supplemental questions if applicable.
• Applicants moving forward in the selection process may be asked to participate in any combination of the following (at any phase of the selection process): online assessment, written examination, job-related exercise, phone interview, and panel interview. These testing steps may be conducted on a pass/fail basis, and/or percentage-based scoring methodology.
• Based on the City Charter, the final phase of the selection process is the Probationary Period, which in most cases is six (6) months but may be twelve (12) months depending on the classification.
• When three or fewer candidates are available, the testing procedures outlined in the Job Announcement may be waived by the Human Resources Department.
  
  

Language Equity

• If you need assistance with the recruitment and selection process in Spanish, contact us at 707-257-9505. These requests will be assessed on a case-by-case basis.
• Si necesita ayuda con el proceso de reclutamiento y selección en español, contáctenos al 707-257-9505. Estas solicitudes se evaluarán caso por caso.
  
  

Reasonable Accommodations

The City of Napa Human Resources Department will make reasonable efforts in the examination process to accommodate qualified disabled applicants. Individuals with disabilities who would like to request an accommodation in the testing process must inform the HR Department in writing by the final filing date. A Reasonable Accommodation Request Form is available from HR and may be obtained by calling 707-257-9505, or dial 7-1-1 for the California Relay Service, offering free text-to-speech, speech-to-speech, and Spanish-language services 24 hours a day, 7 days a week.

The City of Napa is an Equal Opportunity Employer, and we believe that a diverse, equitable and inclusive workplace will maximize our talents to benefit the residents we serve.