Salary Information
Compensation plans are based on a multi-step progression system. The pay range reflects the entry level and maximum salary potential in the assigned pay grade.
**A starting salary may be negotiated and will be commensurate with education, training and experience in alignment with pay administration policies and Montgomery Personnel Board Rules & Regulations**
Nature of Work
The fundamental reason this classification exists is to ensure that every museum visitor has a positive, engaging, and memorable experience. The Museum Visitor Experience Coordinator oversees all aspects of visitor engagement, including coordinating the visitor experience, leading the Museum Attendants and Visitor Services Contractors, assisting in the development and implementation of visitor experience policies, and collaborating with other departments to support events, exhibitions, and programs. The work responsibilities include creating a welcoming and accessible environment, monitoring visitor experience processes, ensuring visitor concerns are managed effectively through team coordination, contributing to the collection of museum visitor data to inform improvements, and continuously identifying opportunities to enhance visitor satisfaction. Through leadership and collaboration, this position plays a critical role in maintaining the museum’s reputation for excellence in public service. This classification reports to the Museum Director.
Minimum Qualifications
A Bachelor’s Degree in Museum Studies, Art History, Marketing, Hospitality Management, or a related field; and at least two (2) years of progressively responsible experience in visitor services, customer experience management, or operations within a museum, cultural institution, or similar public-facing organization Experience contributing to data collection to support operational decision-making and/or visitor engagement strategies is a plus.
NOTE: Qualifying education, training, and experience that provide the requisite knowledge, skills, and abilities to perform the job will be considered.
Kind of Examination
Applications are being accepted to fill a vacancy and any other vacancies that may occur during the life of the register. The current vacancy is with the City of Montgomery Museum. Applicants will be screened and qualified based upon education and experience as shown on the application and supplemental questionnaire. For this reason, applicants are urged to fill in the application and supplemental questionnaire form completely providing detailed information concerning the kinds of jobs they have held, the dates they held them, where and exactly what their duties were. If more than five qualified applications are received, a selection procedure will be administered to rank applicants on the register. Tied scores will not be broken. If there are five or less qualified applicants, they will be considered equally qualified and placed on the register in alphabetical order.
Complete an online application by visiting Montgomery Personnel Board's Online Employment Center. Paper applications are no longer accepted. Completed applications will be accepted online until 11:59 p.m. on the closing date. If there is no closing date, the announcement may be closed at any time without prior notice.
Additional Information
BENEFITS: Employees are offered a competitive benefits package, which includes health, dental, and life insurance; paid annual and sick leave; paid holidays; and participation in the Retirement Systems of Alabama (RSA) retirement program.
DRUG TEST: Employment may be conditional upon the potential employee passing a pre-employment drug test. (The drug test may require the submission of a sample of hair, finger nails, and/or urine that will verify illegal drug use).
BACKGROUND CHECK: Employment may be conditional upon the potential employee passing a background check. (Candidates will be asked to provide consent prior to the administration of background checks.)
