Customer Service Representative/Office Specialist

Under general supervision, answers multiline telephone system; directs visitors; performs varied clerical, record-keeping, and copying duties; assists other front-desk employees; utilizes the recreation management and financial software, processes payments, performs data entry; types reports; collects and tracks forms; and does related work as required

Answers multiline telephone system; responds to inquiries and directs calls to appropriate locations; takes messages and relays to proper parties; assists citizens at front desk; takes fees and generates receipts; prepares file folders; checks and tabulates statistical information; copies and collates material and uses various office equipment; ensures necessary supplies are stocked daily for duplicating machine and other office equipment; and makes office machine repair service calls; performs data entry for various programs by transcribing sign-in sheets; enrollment records; develops data reports using Microsoft office programs including Microsoft Excel. May perform duplicating machine operation duties or carry out a variety of bookkeeping functions, and performs other duties as assigned. Additionally, a Customer Service Representative/Office Specialist will be responsible for the recreation management and financial software. In this capacity, enrolls participants in recreation programs; processes payments; generates receipts; receives daily deposits from various programs; and assists residents over the phone with troubleshooting online recreation management software.

This class reports to an assigned department supervisor or manager.