Circulation Services & Communications Coordinator

Who Are We?
The City of Moline is a welcoming, hardworking community located along the Mississippi River in the heart of the Quad Cities. With a population of just over 42,000, Moline offers the perfect mix of small-town feel and big-city convenience.

As a full-service city, we’re here to provide great services, support local growth, and make Moline a great place to live, work, and visit. We’re proud of our team and the work we do to keep our city running smoothly.

When you join the City of Moline, you become part of a group that values making a difference in the community. We’re all about doing good work and helping each other succeed.

How You’ll Contribute
As the Circulation Services & Communications Coordinator, you’ll provide leadership that keeps library circulation services running smoothly while continually improving how services are delivered to the public. You’ll guide and support staff, manage daily operations, and help ensure policies, schedules, and procedures are effective and responsive to community needs. You’ll also lead the library’s communications efforts—shaping messaging through social media, newsletters, promotional materials, and other outreach—to strengthen community engagement and maintain a consistent library brand. As part of the administrative management team, your judgment, initiative, and collaboration will directly support efficient operations, positive patron experiences, and the overall success of the Library.

• Manage, administer, and evaluate all circulation services to support library policies, goals, and objectives
• Lead, supervise, and evaluate staff, including hiring, training, scheduling, discipline, and performance management
• Serve as the Library’s authority on circulation and interlibrary loan services, recommending improvements and new service models
• Develop and implement procedures to enhance customer service, workflow efficiency, and operational effectiveness
• Create and manage complex public service desk schedules to ensure adequate coverage
• Resolve circulation-related issues with patrons, including fines, overdues, and material concerns
• Coordinate and oversee outgoing library communications, including social media, newsletters, press releases, website content, and promotional materials
• Maintain consistent library branding across all communications and promotional efforts
• Develop and administer assigned budgets and contribute to overall library financial planning
• Write grants, policies, procedures, and operational reports
• Oversee Moline Compass Program for secondary identification issuance
• Act as lead contact for meeting room use, including coordination, setup, and presentation standards
• Ensure compliance with Library Board policies and all applicable city, state, and federal regulations
• Serve as a member of the administrative management team and assume responsibility for library operations in the absence of the Library Director
• Serve as the primary contact for building issues and provide on-call support for building security
• Other duties as assigned

Knowledge, Skills, and Abilities

• Extensive knowledge of library circulation operations, including interlibrary loan, fines, overdues, reserves, and related technologies
• Knowledge of library administration principles, public service practices, and applicable city, state, and federal regulations
• Strong supervisory and management skills, including staff training, performance evaluation, scheduling, and labor relations
• Ability to plan, develop, and implement policies, procedures, and service improvements using sound judgment and problem-solving skills
• Advanced written and verbal communication skills, including the ability to produce clear reports, grants, policies, and public-facing content
• Skill in coordinating and managing communications efforts, including social media, newsletters, promotional materials, and brand consistency
• Proficiency with Microsoft 365 applications and other technology used in library and administrative environments
• Ability to build effective working relationships, handle sensitive situations with discretion, and maintain confidentiality

Education & Experience

• Master’s degree in Library Science from an accredited college or university and a minimum of two (2) years of progressively responsible library experience, including management or supervisory responsibilities; or
• Bachelor’s degree (or equivalent) from an accredited college or university and a minimum of four (4) years of progressively responsible library experience, including management or supervisory responsibilities; or
• Any equivalent combination of education, training, and experience that provides the knowledge, skills, and abilities required to successfully perform the essential functions of the position

Licenses and Certifications

• Valid Illinois driver’s license or equivalent

Physical Demands and Work Environment
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand, walk, use hands and fingers to handle or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The noise level in the work environment is usually quiet.

None

Salary : $75,953 - $110,132